Below are the most common errors you may see after attempting to publish, and how to resolve each.
💡 If you see an error message that isn't covered below, contact Hospitable Support and include a screenshot of the exact error. See the When to contact support section at the end for what to send.
✏️ For help with how to set your listings live or how to publish them, see more here: List or Unlist Your Listing
How Publishing Checks Work
When you attempt to publish a Vrbo Partner listing from Hospitable, Vrbo runs a series of checks on your account and listing to make sure the listing can go live.
Those checks now run only when you click Publish on Hospitable.
Before you've tried to publish your listing from Hospitable, we don't know if you have any unfulfilled requirements on Vrbo or not; Vrbo don't share that with us until you try to publish your listing.
What this means for you:
Even if you have unfulfilled publishing requirements on Vrbo you will still be able to press "Publish" on your Vrbo Partner listing on Hospitable. At that moment, we will try to publish the listing on Vrbo and either it will be successfully published, or we will get an error message back from Vrbo, telling us which part of the requirements is unfulfilled.
If Vrbo rejects the attempt, you'll see one or more specific errors describing what's missing (for example: a 400+ character property description, base nightly rate, house rules, missing licensing info, missing credit card for commission). Each error tells you where to go in Hospitable or in Vrbo to resolve it. Once fixed, click Publish again.
⚠️ If you've fixed an error and the publish attempt still fails with the same checkpoint, retry once more: occasionally, Vrbo's side takes a few minutes to refresh.
I published my listing on Vrbo but now it's unpublished again
In some cases, hosts are still able to set their listings live/publish them directly on Vrbo, even though some of the requirements are unfulfilled.
When this happens, Hospitable will receive the new "Published" status from Vrbo and test it against the Vrbo requirements to see if the listing should really be live. If we find a missing requirement, we will unpublish the listing automatically and send you an email to let you know that we did this, and what requirements are missing.
Once you've fixed the missing requirements, you can go into your property in Hospitable and publish the Vrbo Partner listing again.
Publishing timeline
It can sometimes take listings up to 24 hours from publication to becoming visible to guests in search.
Publishing a listing on Hospitable
After publishing a Vrbo Partner listing on Hospitable, it should only take a few minutes until the listing becomes published on Vrbo. In some extreme cases, there may be a delay of up to 24 hours.
If your listing does not get published on Vrbo after publishing it on Hospitable, first make sure that there were no error messages when publishing it (you would see an error message on Hospitable when publishing the listing). If there were none, allow for up to 24 hours to pass for the listing to get published.
If it's still not published after 24 hours, contact Hospitable support.
Vrbo publishing your listing
After the listing is published on Hospitable and Vrbo, the listing should become visible in guest searches. However, it can sometimes take up to 24 hours for Vrbo to make the listing available in guest search.
If your listing is "Published" both in Hospitable and on Vrbo, but is not visible in search, allow for up to 24 hours for Vrbo to make the listing visible in search.
If it's still not visible in search after 24 hours, contact Vrbo support directly for help!
📞 Vrbo support phone number: +1 877-239-2592
Error: Licensing / Registration issue
What you'll see: an error on the Vrbo listing in Hospitable indicating that licensing, registration, or permit information needs attention. The exact wording tells you which of the four situations below applies.
Why it happens: Vrbo's compliance checks require licensing/registration info for properties in regulated jurisdictions. Depending on what Vrbo returns, Hospitable surfaces one of four tailored errors so you know whether to edit your licensing data, wait, or contact Vrbo.
1. Missing registration
What you'll see: a message telling you no registration is configured yet for this property.
Why it happens: you haven't entered a registration/licence/permit number for this property yet.
How to fix it
In Hospitable, open the affected property.
Go to Property → Licences.
Add the licence number, registration number, or permit ID required by the property's jurisdiction, along with any expiry date if applicable.
Save. Hospitable will push the licensing information to Vrbo.
Return to the Vrbo Partner listing and trigger publishing again.
2. Waiting for Vrbo to approve
What you'll see: a message telling you your registration looks compliant on Hospitable's side but Vrbo hasn't signed off yet.
Why it happens: your registration data has been sent to Vrbo and passed our checks, but Vrbo's compliance review hasn't been completed. This is normal and can take some time.
How to fix it
Wait a day. Vrbo will approve the registration on their side, and the listing will retry publishing automatically.
If it stalls for longer than a day: contact Vrbo support with your Vrbo advertiser ID and ask them to review the pending registration.
📞 Vrbo support phone number: +1 877-239-2592
3. Registration needs attention
What you'll see: a message telling you Vrbo has rejected the registration you provided.
Why it happens: the registration data synced through to Vrbo, but Vrbo's validation rejected it (for example: wrong format, expired, or doesn't match the property address).
How to fix it
In Hospitable, go to Property → Licences and review the registration details for accuracy (number, expiry, jurisdiction).
Correct any issues and Save — the corrected data will re-sync to Vrbo.
If Hospitable's data looks correct but Vrbo continues to reject it, check the registration status directly on the Vrbo dashboard or contact Vrbo support and ask them for help reviewing the registration.
📞 Vrbo support phone number: +1 877-239-2592
4. Listing not allowed in this area
What you'll see: a message telling you Vrbo cannot list your property in that jurisdiction.
Why it happens: Vrbo has determined that your property's jurisdiction doesn't permit short-term rentals through their platform (or requires paperwork we can't process on our side).
How to fix it
This cannot be fixed in Hospitable. Contact Vrbo support to discuss your options.
Error: "Subscription" or "credit card declined" on your Vrbo account
What you'll see: an error on the Vrbo listing in Hospitable referring to your Vrbo subscription or to a credit card that was declined. The error language may mention the subscription not being active, the payment method being rejected, or the account being unable to be charged.
Why it happens: the Vrbo Partner integration uses a 5% pay-per-booking commission model — Vrbo charges the host's credit card for the commission on each booking. During onboarding you were asked to add a card that Vrbo will use for those charges. If that card was later declined (for any reason — expiry, insufficient funds, the bank flagging the transaction, a new card issued, etc.), Vrbo will mark the subscription as not in good standing and block listings from going live until a working card is on file.
How to fix it
This change has to be made on Vrbo's side, not in Hospitable. Hospitable doesn't have access to the card on file with Vrbo and can't update it for you.
Log into your Vrbo account at vrbo.com.
Open the billing or payment-method settings on your Vrbo account.
Add a new credit card, or update the existing card so it's valid and chargeable.
Confirm with Vrbo (in their UI) that the subscription is back in good standing.
Return to Hospitable and trigger publishing on the affected listing again. The error should clear once Vrbo processes the updated payment method.
💡 The credit card used for Vrbo's commission is a separate billing relationship between you and Vrbo — it's not your Hospitable subscription card, and updating one does not update the other.
Error: "Set pricing. Your property needs pricing"
What you'll see: an error message, saying your property doesn't have pricing, asking you to set your nightly rate on the Property Pricing page.
Why it happens: The Vrbo listing on the property is missing a markup rate. It's not that the markup rate is set to "0" (zero), but that there is no markup rate entered into the markup rate field for the Vrbo listing on your property.
How to fix it
You will need to set a markup rate for your Vrbo listing on the property's Pricing page.
Go to Hospitable > Properties.
Select the property in question.
Go to the Pricing page on the left-side panel.
Find the Vrbo listing field, and add a markup rate.
Try publishing the listing again.
The markup rate can be 0% or any other number, but the field cannot be empty.
The markup rate automatically saves after adding anything to the field.
It may take a few minutes for the listing to go live after publishing it again.
Your listing was automatically unpublished by Hospitable
What you'll see: an email from Hospitable saying "We've temporarily unpublished your Vrbo listing (name) because…" followed by one of the reasons below. In Hospitable, the Vrbo Partner listing will show as unpublished with a corresponding error.
Why it happens: Even after your listing is live, Hospitable continues to check certain requirements (base price, payout method, payment processor, mute status). If a listing gets published directly on Vrbo (bypassing our pre-publish checks), or if a requirement later stops being met, we unpublish it and notify you so guests don't hit checkout errors.
Reasons for unpusblishing and how to fix each
Reason code / message | What it means | Where to fix |
Missing base price ( | No base nightly rate set in Hospitable. Without it, Vrbo can't display the listing. | Property → Pricing → Nightly rate |
Stripe payout method missing ( | Listing is configured for Stripe payouts, but no active Stripe payout method is assigned. | Property → Payments |
Hospitable Payments payout method missing ( | Listing is configured for Hospitable Payments but no payout method is assigned to this property. | Property → Payments |
Location not supported by payment processor ( | Hospitable's own payment method is supported in the US, UK and Australia. Stripe is supported in this list of countries: https://stripe.com/en-es/global | Cannot be fixed. You will need to wait for your property's location to be supported. |
Payment setup couldn't be verified ( | Temporary error while checking your payment setup. Try republishing shortly. | Retry publish; then Payments and Payouts if it persists |
Property muted ( | The property is muted in Hospitable. All connected channels — including Vrbo — are unpublished while muted. | Property → unmute |
Payout method not configured ( | No payout method configured for this Vrbo listing, which Vrbo requires before guests can book. | Property → Payments |
Other / unknown requirement | Fallback when one or more Hospitable requirements are not met, and the specific cause isn't classifiable. | Review Hospitable settings; contact Support if unclear |
Error: "Add detailed description (400+ characters)"
What you'll see: an error saying Add detailed description (400+ characters) on your Vrbo Partner listing.
Why it happens: Vrbo requires each listing to have a property description of at least 400 characters. In most cases, updating the description in Hospitable (which syncs to Vrbo) clears the error within a few minutes.
How to fix it
In Hospitable, open the affected property.
Go to the property's Details page.
Confirm the Vrbo description is at least 400 characters. Adjust if not.
Save and wait a few minutes for the update to sync to Vrbo.
Try publishing the listing again.
If the error persists even after the description clearly meets the 400-character minimum on both Hospitable and Vrbo, contact Hospitable Support with the property ID.
Error: "Your listing is missing some required information" / bathroom info missing
What you'll see: a generic Your listing is missing some required information error, or a specific bathroom information is missing error. Vrbo Support may tell you they can't edit the info on their side because the listing is connected through a PMS.
Why it happens: A confirmed edge case where the bathroom data set in Hospitable is not being surfaced to Vrbo's checkpoint validator.
How to fix it
Confirm the property has a bathroom count set in Hospitable (Property → Details).
If Vrbo continues to block publishing, contact Hospitable Support with the affected property and listing IDs.
When to contact support
If the error you see doesn't match either family above, or if you've followed the steps and the listing still won't publish, contact Hospitable Support. To speed up the investigation, include:
Your Vrbo advertiser ID (sometimes referred to as your "Hospitable ID" or "Hospitable user ID" by Vrbo support). You can find this on the Channel connections page in Hospitable.
The Hospitable account email associated with the Vrbo connection.
The affected Vrbo listing IDs (and the matching Hospitable property names if possible).
A screenshot of the exact error message as it appears in Hospitable.
A short description of what you've already tried.
For errors that originate on Vrbo's side (most listing-publishing errors do), Hospitable Support will escalate to Vrbo using your advertiser ID.


