When you publish a Vrbo Partner listing from Hospitable, Vrbo runs a series of checks on your account and listing before activating it. If one of those checks fails, Hospitable will surface an error on the listing and the listing won't go live on Vrbo until the underlying issue is fixed.
Most of these errors can't be fixed from inside Hospitable — the host needs to make a change on their Vrbo account (for example, adding licensing information, or updating the credit card used for Vrbo's commission). This article covers the two most common error families and how to resolve each one.
💡 If you see an error message that isn't covered below, contact Hospitable Support and include a screenshot of the exact error. See the When to contact support section at the end for what to send.
Error: "Missing licensing information" (or registration / permit information)
What you'll see: an error on the Vrbo listing in Hospitable indicating that licensing, registration, or permit information is missing for the property. Vrbo requires this in jurisdictions that mandate a short-term rental licence, registration number, or permit, and they will not publish a listing until it's provided.
Why it happens: Vrbo's compliance checks require licensing info for properties in regulated jurisdictions. Hosts who already have valid licensing on file with Vrbo (or who imported a listing from another channel where licensing was already provided) won't see this error. Hosts whose Vrbo account doesn't yet have licensing for that property will see the listing blocked.
How to fix it
You can add the licensing information directly from Hospitable — you don't need to log into Vrbo separately.
In Hospitable, open the affected property.
Go to the property's Details page
Select the Licensing section.
Add the licence number, registration number, or permit ID required by the property's jurisdiction, along with any expiry date if applicable.
Save the changes. Hospitable will push the licensing information to Vrbo.
Return to the Vrbo Partner listing and trigger publishing again. The error should clear once Vrbo has processed the updated licensing info (usually within a few minutes).
Error: "Subscription" or "credit card declined" on your Vrbo account
What you'll see: an error on the Vrbo listing in Hospitable referring to your Vrbo subscription or to a credit card that was declined. The error language may mention the subscription not being active, the payment method being rejected, or the account being unable to be charged.
Why it happens: the Vrbo Partner integration uses a 5% pay-per-booking commission model — Vrbo charges the host's credit card for the commission on each booking. During onboarding you were asked to add a card that Vrbo will use for those charges. If that card was later declined (for any reason — expiry, insufficient funds, the bank flagging the transaction, a new card issued, etc.), Vrbo will mark the subscription as not in good standing and block listings from going live until a working card is on file.
How to fix it
This change has to be made on Vrbo's side, not in Hospitable. Hospitable doesn't have access to the card on file with Vrbo and can't update it for you.
Log into your Vrbo account at vrbo.com.
Open the billing or payment-method settings on your Vrbo account.
Add a new credit card, or update the existing card so it's valid and chargeable.
Confirm with Vrbo (in their UI) that the subscription is back in good standing.
Return to Hospitable and trigger publishing on the affected listing again. The error should clear once Vrbo processes the updated payment method.
💡 The credit card used for Vrbo's commission is a separate billing relationship between you and Vrbo — it's not your Hospitable subscription card, and updating one does not update the other.
When to contact support
If the error you see doesn't match either family above, or if you've followed the steps and the listing still won't publish, contact Hospitable Support. To speed up the investigation, include:
Your Vrbo advertiser ID (sometimes referred to as your "Hospitable ID" or "Hospitable user ID" by Vrbo support). You can find this on the Channel connections page in Hospitable.
The Hospitable account email associated with the Vrbo connection.
The affected Vrbo listing IDs (and the matching Hospitable property names if possible).
A screenshot of the exact error message as it appears in Hospitable.
A short description of what you've already tried.
For errors that originate on Vrbo's side (most listing-publishing errors do), Hospitable Support will escalate to Vrbo using your advertiser ID.
