Below are the most common errors you may see after attempting to publish, and how to resolve each.
💡 If you see an error message that isn't covered below, contact Hospitable Support and include a screenshot of the exact error. See the When to contact support section at the end for what to send.
✏️ For help with how to set your listings live or how to publish them, see more here: List or Unlist Your Listing
How Publishing Checks Work
When you attempt to publish a Vrbo Partner listing from Hospitable, Vrbo runs a series of checks on your account and listing to make sure the listing can go live.
Those checks now run only when you click Publish on Hospitable.
Before you've tried to publish your listing from Hospitable, we don't know if you have any unfulfilled requirements on Vrbo or not; Vrbo don't share that with us until you try to publish your listing.
What this means for you:
Even if you have unfulfilled publishing requirements on Vrbo you will still be able to press "Publish" on your Vrbo Partner listing on Hospitable. At that moment, we will try to publish the listing on Vrbo and either it will be successfully published, or we will get an error message back from Vrbo, telling us which part of the requirements is unfulfilled.
If Vrbo rejects the attempt, you'll see one or more specific errors describing what's missing (for example: a 400+ character property description, base nightly rate, house rules, missing licensing info, missing credit card for commission). Each error tells you where to go in Hospitable or in Vrbo to resolve it. Once fixed, click Publish again.
⚠️ If you've fixed an error and the publish attempt still fails with the same checkpoint, retry once more: occasionally, Vrbo's side takes a few minutes to refresh.
I published my listing on Vrbo but now it's unpublished again
In some cases, hosts are still able to set their listings live/publish them directly on Vrbo, even though some of the requirements are unfulfilled.
When this happens, Hospitable will receive the new "Published" status from Vrbo and test it against the Vrbo requirements to see if the listing should really be live. If we find a missing requirement, we will unpublish the listing automatically and send you an email to let you know that we did this, and what requirements are missing.
Once you've fixed the missing requirements, you can go into your property in Hospitable and publish the Vrbo Partner listing again.
Error: "Missing licensing information" (or registration / permit information)
What you'll see: an error on the Vrbo listing in Hospitable indicating that licensing, registration, or permit information is missing for the property. Vrbo requires this in jurisdictions that mandate a short-term rental licence, registration number, or permit, and they will not publish a listing until it's provided.
Why it happens: Vrbo's compliance checks require licensing info for properties in regulated jurisdictions. Hosts who already have valid licensing on file with Vrbo (or who imported a listing from another channel where licensing was already provided) won't see this error. Hosts whose Vrbo account doesn't yet have licensing for that property will see the listing blocked.
How to fix it
You can add the licensing information directly from Hospitable — you don't need to log into Vrbo separately.
In Hospitable, open the affected property.
Go to the property's Details page
Select the Licensing section.
Add the licence number, registration number, or permit ID required by the property's jurisdiction, along with any expiry date if applicable.
Save the changes. Hospitable will push the licensing information to Vrbo.
Return to the Vrbo Partner listing and trigger publishing again. The error should clear once Vrbo has processed the updated licensing info (usually within a few minutes).
Error: "Subscription" or "credit card declined" on your Vrbo account
What you'll see: an error on the Vrbo listing in Hospitable referring to your Vrbo subscription or to a credit card that was declined. The error language may mention the subscription not being active, the payment method being rejected, or the account being unable to be charged.
Why it happens: the Vrbo Partner integration uses a 5% pay-per-booking commission model — Vrbo charges the host's credit card for the commission on each booking. During onboarding you were asked to add a card that Vrbo will use for those charges. If that card was later declined (for any reason — expiry, insufficient funds, the bank flagging the transaction, a new card issued, etc.), Vrbo will mark the subscription as not in good standing and block listings from going live until a working card is on file.
How to fix it
This change has to be made on Vrbo's side, not in Hospitable. Hospitable doesn't have access to the card on file with Vrbo and can't update it for you.
Log into your Vrbo account at vrbo.com.
Open the billing or payment-method settings on your Vrbo account.
Add a new credit card, or update the existing card so it's valid and chargeable.
Confirm with Vrbo (in their UI) that the subscription is back in good standing.
Return to Hospitable and trigger publishing on the affected listing again. The error should clear once Vrbo processes the updated payment method.
💡 The credit card used for Vrbo's commission is a separate billing relationship between you and Vrbo — it's not your Hospitable subscription card, and updating one does not update the other.
Error: "Set pricing. Your property needs pricing"
What you'll see: an error message, saying your property doesn't have pricing, asking you to set your nightly rate on the Property Pricing page.
Why it happens: The Vrbo listing on the property is missing a markup rate. It's not that the markup rate is set to "0" (zero), but that there is no markup rate entered into the markup rate field for the Vrbo listing on your property.
How to fix it
You will need to set a markup rate for your Vrbo listing on the property's Pricing page.
Go to Hospitable > Properties.
Select the property in question.
Go to the Pricing page on the left-side panel.
Find the Vrbo listing field, and add a markup rate.
Try publishing the listing again.
The markup rate can be 0% or any other number, but the field cannot be empty.
The markup rate automatically saves after adding anything to the field.
It may take a few minutes for the listing to go live after publishing it again.
When to contact support
If the error you see doesn't match either family above, or if you've followed the steps and the listing still won't publish, contact Hospitable Support. To speed up the investigation, include:
Your Vrbo advertiser ID (sometimes referred to as your "Hospitable ID" or "Hospitable user ID" by Vrbo support). You can find this on the Channel connections page in Hospitable.
The Hospitable account email associated with the Vrbo connection.
The affected Vrbo listing IDs (and the matching Hospitable property names if possible).
A screenshot of the exact error message as it appears in Hospitable.
A short description of what you've already tried.
For errors that originate on Vrbo's side (most listing-publishing errors do), Hospitable Support will escalate to Vrbo using your advertiser ID.
