The Vrbo Partner integration uses Vrbo's official API to connect your Vrbo account to Hospitable. The connection flow is stable, but we know hosts can sometimes get stuck during the connection process.
This article walks through the most common issues and how to resolve them.
For the article on how to connect a Vrbo Partner account to Hospitable, see: Vrbo Partner Connection: Connect a Vrbo Account
Issue 1: The connection is still pending
If your Vrbo connection in Hospitable shows as pending or incomplete, it usually means one or more setup steps on Vrbo's side haven't been finished yet.
To resolve this:
Go to Hospitable > Channel connections
Click Continue setup next to your Vrbo channel.
Work through every step until you reach the end of the flow — including any Vrbo sign-in, account confirmation, and payment/credit card steps on Vrbo.
Don't close the window partway through. Each step needs to be completed for the connection to move out of the pending state.
Once all steps are completed, return to the Channel connections page in Hospitable to confirm the Vrbo channel no longer shows as pending.
Issue 2: Listings are not appearing in Hospitable after connecting
If you have finished the connection flow but your Vrbo listings are not visible in Hospitable, work through the checks below in order.
Confirm the connection is actually complete. Go to the Channel connections page in Hospitable and look at the Vrbo channel card. If it says Continue setup, the connection isn't finished yet — open it and complete the remaining steps (see Issue 1).
Wait a few minutes. Once the connection is complete, Vrbo needs a short amount of time to push your listing data through. Refresh the Channel connections page after a few minutes.
Check all of your properties in Hospitable. Your Vrbo listing may have been merged onto an existing Hospitable property rather than added as a new one. Open each property and check whether the Vrbo channel is now connected on it.
If after these checks, listings are still missing, contact Hospitable Support with your Vrbo advertiser ID (visible on the Channel connections page in Hospitable) and the affected Vrbo listing IDs.
When to contact support
If you have worked through the steps above and the issue is not resolved, contact Hospitable Support. To speed up the investigation, include:
Your Vrbo advertiser ID (visible on the Channel connections page in Hospitable).
The Hospitable account email associated with the connection.
Which step of the connection flow you were on when the issue occurred.
A screenshot of any error message or unexpected state.
If applicable, the affected Vrbo listing IDs.