The Vrbo Partner integration uses Vrbo's official API to connect your Vrbo account to Hospitable. The connection flow is stable, but we know hosts can sometimes get stuck during the connection process.
This article walks through the most common issues and how to resolve them.
For the article on how to connect a Vrbo Partner account to Hospitable, see: Vrbo Partner Connection: Connect a Vrbo Account
Quick note on Advertiser ID or Hospitable ID:
Vrbo may ask you for a "Hospitable ID" or "Hospitable User ID". This is what we call the Advertiser ID.
This is generated automatically during the connection process, and you do not need to input it manually into Vrbo.
If you need to find your Hospitable User ID or Advertiser ID, go to:
Hospitable > Channel connections
Under your Vrbo Partner channel, you will see the Advertiser ID
Issue 1: Vrbo Partner Upgrade Button Not Showing / Only Legacy Connect Option Available
If you go to connect Vrbo and only the Legacy connection method is offered — or if you have an existing Vrbo connection but no Upgrade option appears — the Vrbo Partner option is almost always available on your account; your browser may be showing a cached version of the page, or your listings may not be eligible.
Try these steps in order, and check after each one whether the Vrbo Partner option appears:
Hard refresh the page.
Mac: press ⌘ + Shift + R
Windows / Linux: press Ctrl + Shift + R
Clear your browser's cache and cookies for my.hospitable.com, then sign out and sign back in.
Disable browser extensions and turn off any VPN, then reload the page. Ad-blockers and privacy extensions can occasionally hide parts of the Channel Connections page.
Try a different browser or an incognito / private window. If the Vrbo Partner option appears there, the issue was local browser state in your usual browser.
Open the Vrbo Partner connect flow directly using this link:
👉 https://my.hospitable.com/accounts/new/vrbo-official/choose-method
Make sure you're signed into Hospitable in the same browser.
If you do not see the upgrade button still, check for Vrbo listings created prior to July 2020. Any Vrbo listing created before July 2020 currently blocks the Partner upgrade for the Vrbo account containing the pre-July 2020 listing(s) on the same Hospitable account. Learn more here.
If you've worked through all of the above and still only see the Legacy option, reach out to support with a screenshot of what you see on the Channel Connections page and the browser you're using, and we'll take a closer look.
Issue 2: Connection steps completed, but listings are unlisted, can't list them, and can't create new listings
If you've completed the connection or upgrade steps on Hospitable and Vrbo, but your listings are stuck in an "unlisted" state, and you can't list them or create new listings on Hospitable, it could be that the connection process got stuck on Vrbo's side.
After completing the connection process, Vrbo sends Hospitable a confirmation webhook. This webhook can sometimes get stuck on Vrbo's side.
This means the connection isn't fully completed, and we must wait for Vrbo to fix it on their end.
Hospitable is aware of the issue and has requested that Vrbo fix this on their end.
Until Vrbo fix it, your listing will remain unlisted. Hospitable is not able to force the connection from our end.
This issue shows up as channel.vrbo_onboarding_status": "mappings_committed" in Hospitable's channels API.
Issue 3: My Vrbo listing didn't get pulled into Hospitable after connecting — and now it's gone from Vrbo too
💡 Heads up before you connect: Vrbo doesn't automatically migrate older "HomeAway"-era listings (generally created before July 2020) onto a Partner (PMS) connection. They need to be recreated on Vrbo as part of the move — but Vrbo can transfer your existing reviews across to the new listing, so the reputation you've built doesn't get left behind. We'll help you coordinate that with Vrbo.
If your Vrbo listing was originally created back when the platform was called HomeAway (generally before July 2020), it belongs to an older catalogue that Vrbo doesn't carry over to a PMS connection automatically. This is true for any PMS integration, not just Hospitable.
The good news: the path forward is well-trodden, and Vrbo will move your reviews to the new listing once it's recreated. Here's how it works.
How to check whether a listing is affected
Sign in to the Vrbo Owner Dashboard and open the My Properties page.
Look at the label shown above each listing's ID.
If it says "HomeAway" above the listing ID, that listing was created before July 2020 and will be affected.
If it says "Vrbo", the listing was created after the rename and will transfer normally.
What to do if you have any HomeAway-era listings
Reach out to Hospitable Support before you start the Partner connection. Share the listing ID numbers that appear under the "HomeAway" badge in your Vrbo Owner Dashboard.
We'll walk you through the order of operations so the migration goes as smoothly as possible — usually that means recreating those listings on Vrbo (most details come straight from Hospitable, so it's quicker than building from scratch).
Once the new listings are up, we'll ask Vrbo to migrate your reviews from the original HomeAway listing to the new one, so your history follows you across.
If you've already connected and a listing is now missing from both Hospitable and Vrbo
Already connected, and a HomeAway-era listing isn't showing up in either place? You're not stuck — here's the recovery path:
Recreate the listing in Hospitable from the property it belongs to. Most of the details will carry over, so this is usually quick.
Send Hospitable Support your Vrbo advertiser ID and the affected listing IDs. We'll then reach out to Vrbo on your behalf and request that they migrate your reviews from the original HomeAway listing onto your new one.
A quick note on expectations: the original HomeAway listing itself can't be brought back — but the part that really matters, your review history, can travel with you to the new listing.
Issue 4: "Internal service error" when adding a credit card for commissions
When connecting through the Vrbo Partner integration, Vrbo asks you to add a credit card that will be used to pay Vrbo's 5% commission on each booking. On the Vrbo screen titled Which credit card would you like to use to pay for commissions? you may see a red banner that says Internal service error when you try to save your card.
🚨 This error is shown on Vrbo's own page, not on Hospitable!
Vrbo has confirmed it as a known issue on their side and is actively working on a fix.
The steps below sometimes clear the error, but some accounts will remain blocked on this screen until Vrbo's fix is in place — we have no way to unblock individual accounts from Hospitable's side in the meantime.
If you keep hitting this error, you can keep using (or switch to) the legacy Vrbo connection in Hospitable as a workaround — see If you can't get past this error below.
To resolve this, try the following in order:
Refresh the page and try saving the card again. In some cases, the error clears on the next attempt.
Sign out of Vrbo and sign back in, then restart the Vrbo Partner flow from the Open Self-Service onboarding in Vrbo link in Hospitable and re-enter the card details.
Disable any ad-blocker or privacy extensions in your browser and reload the page, in case they are interfering with Vrbo's checkout form.
Try a different browser, or an incognito/private window with no extensions, and re-enter the card details.
Double-check the card details before saving — expiry date, billing address, and that the card is enabled for international/online payments. If you have a previous card stored on the legacy Vrbo account, try a different card.
Call Vrbo for support. You can reach out to Vrbo directly and ask for help. Keep in mind that they may not be able to help you resolve the issue. If the Vrbo agent says the issue is on Hospitable's end, and is unable to help, consider the unresolvable for the time being.
📞 Vrbo support phone number: +1 877-239-2592
If you can't get past this error
This is a known issue on Vrbo's side that Vrbo are actively working to fix. Unfortunately, there isn't anything we can do from Hospitable to unblock an individual Vrbo account before that fix is in place.
In the meantime, you can keep listing on Vrbo through the legacy Vrbo connection in Hospitable:
If you already had a working legacy (Chrome-extension based) Vrbo connection before starting the Vrbo Partner flow, that connection is unaffected by this error and will continue to sync your existing Vrbo listings as before. You can keep using it while Vrbo resolves this issue.
If you are connecting a new Vrbo account and get stuck on this error during the Vrbo Partner flow, we recommend connecting via the legacy Vrbo connection for now (if it's available on your account) and revisiting the Vrbo Partner upgrade once Vrbo's fix is in place.
See more here: Vrbo Legacy Connection: How to Connect Vrbo to HospitableDo not try to remove or disconnect the pending Partner connection! This can cause your listing to become unlisted or hidden on Vrbo. Instead, leave the connection pending until the issue is resolved.
Issue 5: Vrbo is asking for a VAT number or other documents you don't have
When connecting through the Vrbo Partner integration, Vrbo signs you in and then checks your account against its own regional requirements. Hosts in some regions — most commonly parts of the EU — may see a Vrbo screen asking for a VAT number, tax registration, or other compliance documents before the connection can finish.
🚨 This requirement comes from Vrbo, not from Hospitable. Vrbo decides which documents are required based on where your account is registered. Hospitable can't waive, change, or skip this step on your behalf, and we don't have a list of which countries are affected.
If you don't have the documents Vrbo is asking for, the connection won't be able to move past Vrbo's sign-in step. In Hospitable, the Vrbo channel will stay on Continue setup indefinitely.
What to do
Have the documents ready before retrying. If Vrbo asks for a VAT number or tax registration, locate the official number from your local tax authority. Vrbo will not accept placeholder values.
Restart the connection flow once you have them. In Hospitable, go to the Channel connections page, open the pending Vrbo channel, and click Continue setup to return to the Vrbo onboarding page. Enter the requested information there.
If Vrbo's screen is unclear or rejects your information, contact Vrbo directly. Vrbo's support team can confirm exactly which documents your account needs and can usually resolve documentation issues faster than going through Hospitable, because the requirement lives on their side.
Once Vrbo confirms your account is good to go, return to Hospitable and click Continue setup on the Vrbo channel one more time to finish the connection.
📞 Vrbo support phone number: +1 877-239-2592
If you can't provide the documents Vrbo requires
If your account can't meet Vrbo's documentation requirements, you won't be able to use the Vrbo Partner integration at this time. You can continue managing that Vrbo account on the Vrbo Legacy connection until your situation changes.
Issue 6: My Vrbo listing won't go live ("missing licensing information")
If you've finished connecting to Vrbo through the Vrbo Partner integration but one or more of your listings won't publish on Vrbo, the most common cause is that Vrbo requires licensing or registration information for your listing's location that hasn't been added yet.
Depending on where your property is located, Vrbo may require things like:
A short-term rental permit or registration number
A local tax ID or business license number
A tourism authority registration
Vrbo requires this information for listings in many regions before they can go live. If your listing was previously published on another channel where you'd already registered this info, Hospitable can usually pull it across, so you don't need to re-enter it. If you're seeing the prompt below, it means we don't yet have valid licensing info on file for this listing.
How to fix it
You can add or update licensing information for your Vrbo listing directly from Hospitable — you don't need to log into Vrbo separately.
In Hospitable, open the affected property.
Go to Details > Licensing.
Under Vrbo Partner Connections, click the Configure registration button.
Enter the licensing or registration details required by your jurisdiction. Make sure the format matches what your local authority requires (number, expiry date if applicable, etc.).
Save your changes.
Wait a few minutes — Hospitable will automatically retry publishing the listing on Vrbo with the updated info.
Refresh your listing in Hospitable and on Vrbo to confirm it has gone live.
Set your listing live on Hospitable if it still isn't.
Issue 7: The connection is still pending
If your Vrbo connection in Hospitable shows as pending or incomplete, it usually means one or more setup steps on Vrbo's side haven't been finished yet.
To resolve this:
Go to Hospitable > Channel connections
Click Continue setup next to your Vrbo channel.
Work through every step until you reach the end of the flow — including any Vrbo sign-in, account confirmation, and payment/credit card steps on Vrbo.
Don't close the window partway through. Each step needs to be completed for the connection to move out of the pending state.
Once all steps are completed, return to the Channel connections page in Hospitable to confirm the Vrbo channel no longer shows as pending.
Issue 8: Your Vrbo Connection Shows As "Partially Managed", Or You See Two Vrbo Connections In Hospitable
After completing the Vrbo Partner Connection onboarding in Hospitable, you may notice one or both of the following:
A Partially managed badge on your listing in Vrbo.
Two Vrbo connections in Hospitable at the same time — your existing (Chrome-extension) Vrbo connection and the new Partner Connection — with the older one not disappearing automatically after you finish onboarding.
This usually means the Partner Connection onboarding did not fully complete on Vrbo's side, even though every step on the Hospitable side went through successfully.
Possible causes
The Vrbo account you signed in with during onboarding does not have any properties available for the Partner Connection — for example, a different Vrbo account or channel was selected at sign-in than the one that holds your listings.
Vrbo was not able to finish linking your properties to Hospitable after you confirmed your selection on the Review Properties step.
What you can do
In Vrbo, confirm that the account you used during onboarding is the same account that owns the properties you want managed through the Partner Connection.
Contact Hospitable Support and share the Advertiser ID of the Vrbo account you used to onboard. We can check the state of your connection and, if needed, reset the onboarding so you can try again — or escalate the issue to Vrbo if it needs to be resolved on their side.
💡 Until your Partner Connection reaches the completed state, keep your existing Vrbo connection in place. Your reservations and calendar will continue to sync through it, so disconnecting it could cause gaps in availability or missed bookings.
Issue 9: Listings are not appearing in Hospitable after connecting
If you have finished the connection flow but your Vrbo listings are not visible in Hospitable, work through the checks below in order.
Confirm the connection is actually complete. Go to the Channel connections page in Hospitable and look at the Vrbo channel card. If it says Continue setup, the connection isn't finished yet — open it and complete the remaining steps (see Issue 1).
Wait a few minutes. Once the connection is complete, Vrbo needs a short amount of time to push your listing data through. Refresh the Channel connections page after a few minutes.
Check all of your properties in Hospitable. Your Vrbo listing may have been merged onto an existing Hospitable property rather than added as a new one. Open each property and check whether the Vrbo channel is now connected on it.
If after these checks, listings are still missing, contact Hospitable Support with your Vrbo advertiser ID (visible on the Channel connections page in Hospitable) and the affected Vrbo listing IDs.
Issue 10: Can I move my Vrbo Partner connection from one Hospitable account to another?
No. It is currently not possible to move the connection of a Vrbo Partner account from one Hospitable account to another.
To do this would involve the need to disconnect the Vrbo account from the current Hospitable account.
⚠️ Do not disconnect your Vrbo Partner account from Hospitable!
Disconnecting a Partner connection causes significant damage to the account and listings on Vrbo!
You can read more about that here: Vrbo Partner Connection: Disconnecting Your Listings
Consult Hospitable Support for help if you need to migrate your channel.
Issue 11: A property with an existing Vrbo Partner listing still shows the option to create a new Vrbo listing
On a property that already has a Vrbo Partner listing connected, Hospitable may still show the Create a new Vrbo listing prompt — and starting that flow may complete without the normal check that requires a published Airbnb listing on the property.
This is a known issue.
A property in Hospitable is intended to have one Vrbo Partner listing at a time. If you already have a Vrbo Partner listing on the property, you do not need to create another one, and you should not start the creation flow even if it appears available.
⚠️ If you have an unlisted (or live) Vrbo Partner listing on a property, do not use the Create a new Vrbo listing prompt on that same property. Creating a second Vrbo listing on a property that already has one is not a supported configuration and can lead to duplicate or partially-managed listings on Vrbo.
How to recognise this issue
Your property in Hospitable already has a Vrbo Partner listing connected (it may be Listed or Unlisted).
The Airbnb listing on the same property is unlisted, draft, or otherwise not currently published.
The property page still shows a Create a new Vrbo listing entry point as if no Vrbo listing existed.
Starting the Create a new Vrbo listing flow does not block you with the usual "you need a published Airbnb listing first" check.
What to do
🚨 Don't proceed with the second Vrbo listing creation. Close the flow if you have already started it.
Confirm the existing Vrbo Partner listing is the one you want by opening the property in Hospitable and checking the Vrbo Partner channel card.
If the existing Vrbo listing is the right one but is currently unlisted, list it again from Hospitable instead of creating a new one. See the Listing Status After Connection section of Vrbo Partner Connection: Overview for what to expect.
If you intended to replace the existing Vrbo listing (rather than add a second one), contact Hospitable Support before doing anything else — disconnecting a Vrbo Partner listing can affect your Vrbo account and listing standing. See Vrbo Partner Connection: Disconnecting Your Listings.
If you've already created a second Vrbo listing on the same property
If you went through the flow and now have two Vrbo entries (the original Partner listing plus a newly-created one) on the same property, contact Hospitable Support with:
Your Vrbo Advertiser ID (from Hospitable → Channel connections).
The Hospitable property ID or property name.
The Vrbo listing IDs of both the original and the newly-created listing.
We'll work with Vrbo to clean up the duplicate so you don't end up with two listings competing for the same property.
Issue 12: My Vrbo listing didn't pick up the details I had set in Hospitable after upgrading or merging
This is expected. Connecting, upgrading, or merging a Vrbo listing into Hospitable does not push your Hospitable listing details (title, description, photos, fees, amenities, etc.) to Vrbo.
Your Vrbo listing keeps whatever it had on Vrbo at the time of connection, and Hospitable pulls those values down. Where Hospitable's and Vrbo's values differ, Hospitable creates a per-channel override for Vrbo so each channel can keep its own version of the data.
To make Hospitable's values show on Vrbo: open the affected fields on the property's Details page in Hospitable, edit and save them. Once saved in Hospitable's UI, those values are pushed to Vrbo on the normal sync.
When to contact support
If you have worked through the steps above and the issue is not resolved, contact Hospitable Support. To speed up the investigation, include:
Your Vrbo advertiser ID (visible on the Channel connections page in Hospitable).
The Hospitable account email associated with the connection.
Which step of the connection flow you were on when the issue occurred.
A screenshot of any error message or unexpected state.
If applicable, the affected Vrbo listing IDs.