First time connecting Vrbo? This article is about fixing disconnections. If you're setting up Vrbo for the first time, start with How to Connect Vrbo to Hospitable with the Chrome Extension.
Hospitable connects to your Vrbo account using the Hospitable – Vrbo Connection” Chrome extension. This connection lets Hospitable sync your Vrbo listings, reservations, and messages automatically.
This article explains why disconnections happen, how to reconnect, and how to troubleshoot common issues.
Hospitable is actively developing an official Vrbo integration that will replace the Chrome extension method. This will provide a more stable connection. More information will be shared as it becomes available.
You can track progress and subscribe to updates here: https://feedback.hospitable.com/p/vrbo-official
How the Vrbo Connection Works
Hospitable connects to Vrbo through the Hospitable Vrbo Connection Chrome extension. When you install the extension and log in to your Vrbo owner account, it securely stores your session credentials so Hospitable can sync your data in the background.
The Chrome extension only works in the Google Chrome desktop browser. Unfortunately, it is not available on mobile browsers, iPads, or other tablet devices.
You will need temporary access to a desktop or laptop computer with Chrome installed to connect or reconnect your Vrbo account.
Why Disconnections Happen
Your Vrbo account can disconnect from Hospitable for several reasons:
Logouts — You cannot log out of your Vrbo Owner account or the Chrome profile used to authorize the connection. Doing so will disconnect the account.
Vrbo security action — Vrbo may lock your account or invalidate sessions as part of routine security checks. This can happen without warning.
Vrbo platform updates — Occasionally, Vrbo makes changes on their end that affect how third-party connections work.
Messaging policy violation — Vrbo may restrict your account if a message sent through Hospitable contains content that violates their messaging policies (see the section below on messaging policy violations).
Vrbo password change — If you change your Vrbo password, your stored session becomes invalid and the connection breaks.
Multiple Vrbo Accounts
If you manage multiple Vrbo Owner accounts, each account must use its own separate Chrome profile. Logging into a second Vrbo account in the same Chrome profile will disconnect the first.
See the Chrome Extension article for instructions on creating separate Chrome profiles (jump to Step 7).
What Happens When Your Vrbo Channel is Disconnected
When your Vrbo account is disconnected from Hospitable:
Calendar availability stops syncing — this can lead to double bookings
Pricing updates from Hospitable won't reach Vrbo
Automated guest messages will fail to send to Vrbo guests
You should receive an email notification from Hospitable — act on it immediately
After reconnecting, manually verify your Vrbo calendar matches Hospitable. If any discrepancies are found, block any dates that should be unavailable to avoid issues while your calendar resyncs.
⚠️ When you receive a disconnection email from Hospitable, reconnect immediately. While disconnected, calendar sync is paused and double bookings can occur. After reconnecting, always verify your Vrbo calendar is accurate and up-to-date.
How to Reconnect Your Vrbo Account
In order to reconnect, you must closely follow the instructions here.
I'm on a Mobile Device or iPad — How Do I Connect to Vrbo?
The Hospitable Vrbo Connection extension requires Google Chrome on a desktop or laptop. Unfortunately, due to Vrbo's authentication requirements, there is no way to install or use Chrome extensions on mobile devices or iPads.
What to do:
Use a desktop or laptop computer with Chrome to set up or restore your Vrbo connection.
If you do not have access to a computer, ask a trusted co-host, friend, or visit the library to reconnect using their computer.
As a temporary workaround while disconnected, you can use iCal import/export to keep your Vrbo calendar synced with other platforms. This will not restore full functionality (messaging, pricing sync, etc.), but it can help prevent double bookings.
Troubleshooting Connection Issues
Why am I seeing "This account is already connected to another Hospitable account" when using the Chrome Extension?
This error means the Vrbo account you're trying to connect is already linked to a different Hospitable account. To resolve this, you'll need to disconnect the Vrbo account from Hospitable before trying the connection again.
To do this:
1. Log in to the Hospitable account where Vrbo is currently connected.
2. Go to Accounts → Edit next to the Vrbo channel → Delete.
3. Once removed, return to the Chrome extension and try connecting again.
If you don't have access to the other Hospitable account, contact the Hospitable account owner and ask them to remove it following those instructions. If you continue to run into issues, reach out to support for help.
Why am I seeing "Connection temporarily unavailable. Please wait a few minutes and try again," "Connection in progress," or "Retrying connection"?
This means Vrbo's servers are temporarily limiting connection requests. This usually resolves on its own. The extension will automatically retry. If unsuccessful, wait a few minutes, then click Connect Vrbo to Hospitable again.
You do not need to reinstall the extension or log out of any accounts.
I see an error message in the Chrome extension when trying to connect. What should I do?
Starting with version 1.2.0, the extension displays specific error messages when a connection attempt fails. Read the message carefully — it will explain the cause and suggest next steps.
Common errors include:
Account already connected → The Vrbo account is linked to another Hospitable account. You'll need to disconnect the Vrbo channel from the Hospitable account it's attached to. Once removed, you can try again. See the FAQ above for steps.
Connection temporarily unavailable → Vrbo is cannot approve the request at this time. Wait a few minutes and try again.
If the error persists or you see a message you don't understand, contact support with a screenshot or description of the error.
I don’t see the “Connect Vrbo to Hospitable” button when connecting to Vrbo
If the button is missing, check the following:
You are on the Vrbo Account Settings page (the connection cannot be created from any other page).
You are logged in to Hospitable in the same Chrome profile.
You followed Steps 1–6 in this article using the same Chrome profile.
If you see a “Log in to Hospitable” button inside the extension instead:
Log out of Hospitable in that Chrome profile.
Log back in to Hospitable.
Return to the Vrbo Account Settings page.
Click the extension again and select Connect Vrbo to Hospitable.
Do I need to keep Chrome open to maintain the connection?
No. You can close your Google Chrome browser or shut down your computer while maintaining the connection. The connection should remain active as long as:
You do not log out of your Vrbo Owner account
You remain logged in within the same Chrome profile used to authorize the connection
Logging out of Vrbo in the connected Chrome profile will disconnect the channel.
Note: Vrbo occasionally requires reauthentication. In these cases, the channel will need to be reconnected.
Chrome Extension Shows as "Corrupted"
If Chrome displays a message that the Hospitable Vrbo Connection extension is corrupted:
Remove the extension: Go to Chrome → Settings → Extensions, find the Hospitable Vrbo Connection extension, and click Remove.
Clear your Chrome browser cache.
Reinstall the extension from the Chrome Web Store.
Log back in to your Vrbo owner account and reconnect.
"Disconnected" Banner Still Shows After Reconnecting
In some cases, the disconnection banner in your Hospitable account may persist even after you've successfully reconnected.
If you're in doubt, you can confirm your Vrbo channel is actually connected:
Navigate to Hospitable's Accounts page to confirm the connection was successful.
A disconnected channel will be highlighted in yellow and display a pink action button (for example, "Reconnect").
A connected channel will be highlighted in white and display only the "edit" button.
Partially Management Vrbo Listing
Your Vrbo listing showing as "Partially Managed" in Hospitable is normal and expected. This is not indicative of a disconnection.
Partially managed simply means that Hospitable manages calendar, pricing, and messaging for Vrbo, but property descriptions, photos, amenities, and fees must be updated directly on Vrbo.
Troubleshooting persistent disconnections
If you keep disconnecting after following the steps above:
Make sure you are not logging out of Vrbo in the Chrome profile where the extension is installed. You don't need to keep Chrome open, but you must stay logged in.
If you manage multiple Vrbo accounts, verify each account is in its own separate Chrome profile. Switching Vrbo accounts within the same profile will disconnect the previous one.
Make sure your Chrome extension is updated to the latest version.
You can view reconnection steps and the Chrome extension download link here.
Vrbo Messaging Policy Violations
Vrbo monitors messages sent through their platform — including automated messages sent by Hospitable. If a message contains restricted content, Vrbo may block the message or restrict your account, which can cause a disconnection.
Content That Vrbo May Flag
Vrbo's messaging policies restrict content that appears to:
Request payment outside the platform — phrases like "pay now" or "payment"
Mention competing platforms — for example, "Airbnb"
Include phone numbers or contact information
Contain numbers in parentheses, such as (1) or (2), which Vrbo's filters may interpret as phone number fragments
How to Avoid Messaging Violations
Review your Hospitable automated message templates for any Vrbo-specific messages.
Remove or rephrase any content that includes payment language, platform names, phone numbers, or parenthetical numbers.
If you notice that the same messaging rule repeatedly fails to Vrbo guests, confirm the content doesn't include any possible violations.
Even seemingly innocent formatting like numbered lists using (1), (2), (3) can trigger Vrbo's content filters. Use plain numbered lists (1. 2. 3.) instead of parenthetical numbers in your Vrbo message templates.
How to Tell Your Vrbo Channel is Disconnected
There are several ways to tell whether your Vrbo channel is disconnected.
Go to the Channel Connections page. Disconnected channels are highlighted in yellow.
Check your Chrome Extension. Disconnected channels will show their status.
Symptoms of a disconnection:
While the following things can be the result of other issues, they can also be caused by a disconnection. If you see these issues recurring, check your account status on the Channel Connections page.
Messaging issues:
Guest messages, including automated messages, will consistently fail to send to Vrbo guests.
Additionally, messages from Vrbo guests will not be received through Hospitable. If you notice messaging issues, check your connection status first
Calendar issues:
No changes from Hospitable will push to Vrbo
If Vrbo is your lead listing and you make changes on Vrbo, Hospitable will not detect those during its sync.
Missing reservations/inquirires:
Disconnected channels prevent Hospitable from detecting new reservations/inquiries.
If your Vrbo channel is disconnected, reconnect using the steps here to reconnect.
Migrating From the Old Connection Method
If you connected your Vrbo account to Hospitable before the Chrome extension was introduced, you may be using an older connection method that is no longer supported.
Signs you're on the old method:
You've never installed the Chrome extension.
Your Vrbo channel is disconnected.
You see prompts in Hospitable to "reconnect" your Vrbo channel.
What to do:
Follow the reconnection steps here to establish a new connection using the Chrome extension.
Due to changes on Vrbo's end, the old connection method is no longer supported; migrating to the extension is required.
If you were previously connected using the old method, you must switch to the Chrome extension. The old method is no longer maintained and cannot be reconnected.
Reducing Future Disconnections
To keep your Vrbo connection stable:
Do not change your Vrbo password unless necessary. If you do, reconnect immediately afterward.
Do not log out of Vrbo/the Google Chrome profile.
Review failed messages regularly; messaging rules that fail often may not be in compliance with Vrbo's messaging policies.
Reconnect promptly when you receive a disconnection notification — the longer you wait, the more data may fall out of sync.
Frequently Asked Questions
Q: I navigated away from the Vrbo profile page and the extension says I'm not logged in. Am I disconnected?
If you're in doubt, you can confirm your Vrbo channel is actually connected:
Navigate to Hospitable's Accounts page to confirm the connection was successful.
A disconnected channel will be highlighted in yellow and display a pink action button (for example, "Reconnect").
A connected channel will be highlighted in white and display only the "edit" button.
If your channel is disconnected, reconnect using the steps here.
Q: Can I use the Chrome extension on my phone or tablet?
No. Chrome extensions are only available on desktop and laptop versions of Google Chrome. You need a computer to connect or reconnect your Vrbo account. No workarounds are available.
Q: I reconnected successfully, but Hospitable still shows a disconnection warning. What should I do?
Confirm your Vrbo channels are connected by navigating to Hospitable's Accounts page to confirm the connection was successful.
A disconnected channel will be highlighted in yellow and display a pink action button (for example, "Reconnect").
A connected channel will be highlighted in white and display only the "edit" button.
If your channel is disconnected, reconnect using the steps here.
Q: Will there be a more reliable way to connect Vrbo in the future?
Yes. Hospitable is working on an official Vrbo integration that will not require a Chrome extension. More details will be announced when it becomes available.
Q: Can I use Safari, Firefox, Brave, Orion, or another browser?
No; you must connect to Vrbo using the Google Chrome browser on a computer. Once connected, however, you can continue to manage your listings on Hospitable using the broswer of your choice.
Q: Do I need separate Google emails/Gmail accounts/Google accounts for each of my Vrbo channels?
No. If you manage multiple Vrbo accounts, use a separate Chrome profile for each account to avoid disconnections. You do not need to create new Gmail emails to do this. See instructions here.