How does the Vrbo connection work?
We connect to Vrbo as an active session, much like when you log in to the Vrbo app yourself. This is connected via Vrbo's public API.
Why did my Vrbo account get disconnected from Hospitable?
There are a few possible explanations for why a Vrbo account can become disconnected from Hospitable:
As a security measure, Vrbo occasionally discontinues these sessions to ensure you're still in control of the account.
Vrbo sessions may periodically expire, leading to account disconnections. This may coincide with critical times, like message delivery periods.
Vrbo will log users out of their Vrbo app if users attempt to send guests messages that violate Vrbo's messaging policy. The same goes in some cases for when an automated message containing banned content is sent from Hospitable. This causes the app session to get logged out, and the Vrbo account to be disconnected from Hospitable.
What happens when my Vrbo account gets disconnected from Hospitable?
Our system will automatically try to reconnect a disconnected Vrbo account, but this may not work in all situations. We will notify you if Vrbo ends our session with them and our attempt to reconnect fails.
When your Vrbo account disconnects, scheduled messages, such as check-in instructions, may fail to send, potentially leading to delays in communication with your guests.
Note: Hospitable is only able to notify you about the Vrbo account disconnection. Unfortunately, we are not able to let you know of automated messages that aren't sent to your guests during the period of the disconnection.
If messages like check-in instructions fail during a disconnection, you can resend them manually in the conversation thread within Hospitable.
How can I prevent or reduce the frequency of Vrbo disconnections?
Hospitable is not able to completely prevent disconnections with Vrbo, as the disconnections are primarily initiated on Vrbo's end.
However, there are some steps you can take to help reduce the frequency of disconnections.
To help reduce VRBO disconnections:
Make sure that you aren't using a VPN when logging in. Logging in from multiple locations can trigger security alerts at Vrbo, and they will log you out of all app sessions.
Set up 2-factor authentication on Vrbo (to set this up, follow the steps here).
Make sure your messaging rules don't contain content banned by Vrbo, such as phone numbers, mentions of other companies, and certain language.
If you see frequent disconnections and have completed the following recommendations, please contact our support team.
How to reconnect your account
To reconnect your Vrbo account:
Click on Connected accounts
Click on the Reconnect or Edit>Update buttons
Follow the steps in the process, which may require you to enter your account credentials and follow two-factor authentication with the channel
As soon as your account is reconnected, we will re-import listings, reservations and conversations in their most recent state. We will also regenerate all scheduled messages for reservations that may have been secured while the account was disconnected.
You can tell that it's successfully connected because it will no longer be highlighted in yellow.
If you cannot reconnect
Ensure that the username and password you entered for your account are correct by manually typing in your login credentials
If you use a VPN (Virtual Private Network), try resyncing your Vrbo channel while disconnected from the VPN
Change the email address/password on your Vrbo account
Reconnect using another device, such as the mobile app
If resetting your password was unsuccessful, or you can't reset the password, the block is temporary and usually resolves itself within a few days
If all else fails, the best course of action here would be to contact Vrbo's support team, ask to speak with the connectivity team, and ask them to do these for you:
Enable 2FA for you if you don't see this option at all in your account
Have them clear out all 2FA numbers if you already had it enabled
Clear out all logged-in sessions
FAQs
Why was my guest’s check-in message delayed?
Why was my guest’s check-in message delayed?
This is often due to VRBO network congestion or temporary outages that cause slight delays.
Can I resend failed check-in instructions?
Can I resend failed check-in instructions?
Yes, navigate to Messaging Rules, locate the Scheduled Check-in template, preview and copy the message, and send it directly to the guest.
How do I prevent disconnections?
How do I prevent disconnections?
Hospitable is not able to completely prevent disconnections with Vrbo, as the disconnections are primarily initiated on Vrbo's end.
However, there are some steps you can take to help reduce the frequency of disconnections.
To help reduce VRBO disconnections:
Make sure that you aren't using a VPN when logging in. Logging in from multiple locations can trigger security alerts at Vrbo, and they will log you out of all app sessions.
Set up 2-factor authentication on Vrbo (to set this up, follow the steps here).
Make sure your messaging rules don't contain content banned by Vrbo, such as phone numbers, mentions of other companies, and certain language.