This article helps you identify and resolve cases where pricing is correct in Hospitable but appears different on Airbnb, Vrbo, or Booking.com.
Follow the steps in order. Most pricing issues come from a small number of common causes.
If pricing is already incorrect in Hospitable, this is not a sync issue between Hospitable and the booking platform. Update the price in Hospitable first, then allow a few minutes for it to sync.
Troubleshooting Pricing Sync Issues Between Hospitable and Booking Platforms
Step 1: Identify where the sync is breaking
Pricing sync works as follows:
Hospitable pushes nightly rates to booking platforms when pricing changes on Hospitable
Changes can come from:
Manual calendar edits
Rule-sets
Dynamic pricing tools (Hospitable's or external)
If you use external pricing software (PriceLabs, Beyond, Wheelhouse, etc.), pricing flows in two stages:
Stage 1: Pricing software → Hospitable
Stage 2: Hospitable → Booking platforms
If pricing is wrong in Hospitable → issue is Stage 1
If pricing is correct in Hospitable but wrong on the platform → issue is Stage 2 (continue below)
If the issue is:
Stage 1 → Use Troubleshooting Pricing Discrepancies Between Hospitable and External Dynamic Pricing Tools instead.
Stage 2 → Continue with this troubleshooting guide.
Compare nightly rates (not total price)
To troubleshoot effectively, you'll need to compare your nightly rate pricing on both Hospitable and the booking platform (Airbnb, Vrbo, Booking.com, etc.)
Always compare the nightly rate on the host calendar—not the total guest price. Guest totals include taxes, fees, and promotions that Hospitable does not control.
If desired, you can adjust fees for managed listings by going to Properties → Click on the property → Pricing → Fees. Learn more here.
Check your nightly rate in Hospitable:
Open the Hospitable calendar
Click the affected date
If more than one date is affected, use a single date for your investigation; the other dates are likely to follow the same pattern.
Note:
Nightly rate
Pricing source
Check your nightly rate on the affected booking channel:
Open the booking platform's host-facing calendar
Click on the same date
Note the nightly rate
Outcome:
If nightly rates match: Sync is working correctly, and the differences come from platform fees, taxes, or promotions
If the nightly rates differ: Continue to step 2
Step 2: Check markup rates
Markup rates adjust the price sent to each platform to account for varying host fees charged by each platform, such as the host-only fee on Airbnb. Markup rates are always added to the nightly price you see on Hospitable.
For example, an 8% markup rate applied to Vrbo will result in prices on Vrbo being 8% higher than your nightly rate on Hospitable's calendar.
To achieve price parity across platforms, review your markup settings for all platforms. Adjust the markup rates to align prices as needed, considering platform-specific fees and their impact on the final guest-facing price.
Example:
Nightly rate on Hospitable: $100
Booking.com markup: 10%
Price pushed to Booking.com: $110
How to check the markup
Open your property's calendar
Click on the affected date
In the price box, note the nightly price. In this example, it's 999 EUR.
In the price box, re-enter the same price (999). A new box will appear with the nightly rate pushed to each platform after markups.
If this is the price shown on your booking platform for the same date, no further action is required.
If you need to adjust your markup, follow the instructions here.
If there is still a discrepancy, continue to step 3.
Step 3: Confirm that Hospitable can update your listing
Hospitable can only update your listing's calendar if all of the following are true:
1. Channel is connected and the listing is not Calendar restricted
Check the following based on the affected platform:
Booking.com: Confirm that Booking.com is connected
Unlike other platforms, each listing must be connected individually
How to check: Go to Channel connections to ensure the listing's name shows. If you can't find it, follow the steps here to connect.
Vrbo: Check Vrbo's connection and listing status
Confirm your Vrbo channel can be updated by Hospitable by going to Channel connections
If your Vrbo channel is highlighted in yellow: You must reconnect it following the steps here. Hospitable cannot update the calendar while Vrbo is disconnected.
If your Vrbo channel shows "Calendar Restricted": Hospitable cannot update the calendar because another property management software (PMS) has been detected as connected to your Vrbo channel. You'll need to update your pricing on that software directly, or disconnect the PMS. See more here.
Confirm your Vrbo listing is live. If your Vrbo listing is unlisted, hidden, or paused, Hospitable cannot push pricing updates to it.
To check: Go to Properties → click on the property. If you see Sync restricted next to the Vrbo channel, Hospitable cannnot communicate with the listing.
Make it live on Vrbo, and confirm you can view the Vrbo listing from the guest's perspective. If the link redirects to the main Vrbo page, the listing is unlisted. Contact their support team for help.
Once it's live, it can take up to 2 hours for the update to sync to Hospitable via the API. If your last update was when the listing was detected to be unlisted, pricing will not update automatically.
You'll need to ask Smarty, our AI bot, to sync pricing to Vrbo.
Alternatively, you can update the pricing on Hospitable's calendar to force a push (or press "Sync now" on Pricelabs if you use their software)
Any sync attempts while your Vrbo listing is unlisted are skipped permanently. You must trigger a new push by asking Smarty, our AI bot, to sync your pricing, or by updating your pricing on the Hospitable calendar.
Pricing updates from Dynamic Pricing will also trigger a new push.
Airbnb: Confirm connection type for the listing owner's account
Hospitable can only update the calendar for listings that are PMS-connected on the listing owner's Airbnb account. To check whether Hospitable can update your Airbnb calendar, go to Properties, click on the property, and find the Airbnb listing.
If there is a purple Fully managed flag next to the Airbnb listing, Hospitable can manage your calendar. Continue troubleshooting here.
If there is a Calendar Restricted label next to the Airbnb listing on the Property page, Hospitable cannot currently update your listing, and you'll need to take action to resolve it:
If it's a non-cohosted listing: You're on a limited connection and Hospitable cannot update your calendar. Log into your Airbnb account in another browser tab, then go to Channel connections and click Upgrade.
If it's a cohosted listing: Go to Channel connections and follow the steps in the table below, based on what you see:
Channel connections page | Airbnb channel flag | Steps to resolve |
Airbnb cohost account is highlighted in yellow | PMS | Click on Invite host to invite the Airbnb listing owner to connect |
Airbnb cohost account is highlighted in yellow | Calendar restricted | While signed into your cohosted Airbnb account, click on Upgrade. Once the PMS flag shows next to the cohost account, click on Invite host. |
Airbnb listing owner account shows PMS flag | PMS | Listing is fully managed by Hospitable. Continue troubleshooting below. |
Airbnb listing owner account shows Calendar restricted flag | Calendar restricted | Upgrade the connection: |
Need more help inviting the listing owner? Click here.
2. Your listing must be unmuted
Hospitable does not manage muted properties. If the listing belongs to a muted property, you'll need to unmute it so we can update the calendar. Check for muted properties here. If needed, learn how to unmute your property here.
3. (If relevant) The listing is merged
If listings are not merged into the same property (for example, Airbnb and Vrbo), pricing will not sync across channels.
How to check
Go to Properties
Click on your property
Confirm all relevant listings (such as Airbnb, Vrbo, Booking.com) are under the same property
If listings have not yet been merged, follow the steps here.
Step 4: Platform-Specific Troubleshooting
If the discrepancy remains unresolved after following steps 1 through 3, jump to the platform where pricing is incorrect and follow the relevant checks in order.
Step 4 (Vrbo): Specific steps to troubleshoot pricing issues between Hospitable and Vrbo
This section covers the most common causes for pricing discrepancies on your Vrbo calendar, once you've ruled out other issues in steps 1 through 3.
1. Check Vrbo for changes made outside of Hospitable
Check all of the following:
(1) PMS Conflicts on Vrbo: If you also use a PMS (Property Management System) on Vrbo, Hospitable cannot interact with your calendar. This is a Vrbo-side restriction.
What you should do:
Check whether your Vrbo channel is connected to a property management software. If yes:
You should update your Vrbo pricing on their end.
If you want to manage pricing on Hospitable, you should disconnect from the other PMS first. Reach out to Vrbo and your PMS for assistance.
Review limitations when connected to another PMS.
(2) External Dynamic Pricing Software + Vrbo: If you use an external dynamic pricing tool (PriceLabs, Beyond, etc.) with Vrbo, it should be connected directly to Hospitable, not Vrbo. Software connected directly to Vrbo can override what Hospitable pushes. Disconnect all dynamic pricing software from Vrbo. If you use a pricing tool, connect it directly to Hospitable.
(3) Calendar Overrides on Vrbo: Vrbo has its own calendar where pricing can altered after Hospitable sends an update.
Rule out the following:
Confirm that you or someone from your team is not changing Vrbo's calendar manually
Ensure Vrbo's dynamic pricing feature called MarketMaker is disabled. You can check for this and remove it by following the steps here.
What you should do: Update pricing in Hospitable to correct Vrbo's calendar once MarketMaker is disabled.
2. Resolve Rate Limit issues
Once you've ruled out all other causes, the issue is almost certainly rate limits. Vrbo's API limits the amount of data that can be updated at once. Hospitable sends data in the most efficient way possible to avoid these rate limits. However, they can still occur.
(1) Is the listing newly connected?
"My Vrbo calendar isn't updating after connecting to Hospitable"
Rate limiting most commonly affects newly connected Vrbo listings, since the initial sync requires pushing a large amount of calendar data.
(2) Rate Limit Issues and Sync Delays on All Other Listings
If you make many changes at once (including Dynamic Pricing updates for multiple dates), some updates may be rejected by Vrbo during our initial sync.
Regardless of the reason, this is how to resolve Rate Limit issues:
As long as your listing remains live, we'll re-attempt pushes for all failed dates on a rolling basis until Vrbo confirms the push was successful.
Check your Vrbo calendar directly. If prices appear incorrect or too low, update them manually on Vrbo to protect yourself from bookings at unintended rates while the sync catches up.
Ask Smarty, our AI bot to sync pricing to Vrbo. Force pushes can sometimes help update pricing faster.
⚠️ Important: Do not leave your Vrbo calendar with incorrect or default prices while waiting for sync to complete. If your prices appear too low on Vrbo, update them directly on the Vrbo calendar as a temporary measure to avoid bookings at unintended rates.
Step 4 (Airbnb): Specific steps to troubleshoot pricing issues between Hospitable and Airbnb
This section covers the most common causes for pricing discrepancies on your Airbnb calendar, once you've ruled out other issues in steps 1 through 3.
1. Disconnect Other Apps/Software
If you have PriceLabs, Beyond, Wheelhouse, or another external software with pricing access connected directly to Airbnb, it can override what Hospitable pushes. Disconnect all dynamic pricing and other software from Airbnb. If you use an external pricing tool, connect it directly to Hospitable.
Check for and remove any connected software on Airbnb with calendar access:
Go to Airbnb
Click on your Profile Pic
Select Account
Choose Privacy & sharing
Toggle to Services toward the top
Remove any other software with calendar edit access
2. Review Rule-sets, Discounts and Promotions
Setting rule-sets, discounts, and promotions on Airbnb can cause your price to unexpectedly differ. Additionally, Airbnb uses the median pricing for the past 60 days if you use an Airbnb promotion. This is not a sync issue between Hospitable and Airbnb; rather, it's the way Airbnb sets promotional pricing.
(1) Airbnb Promotions
When you create a custom promotion on Airbnb, Airbnb creates a custom price based on a 60-day median price in your calendar. Any pricing updates pushed by Hospitable or any other source will be ignored for the promoted dates. Learn more about this on Airbnb here.
What to do:
Log in to your Airbnb account
Click Calendar and select the listing calendar you want to change
Click Price settings
See if you have custom promotions applied to the date or dates in question.
If they are unwanted, remove them.
(2) Airbnb Rule Sets
Airbnb applies certain discounts on its side after receiving the base rate from Hospitable. These include:
Length-of-stay discounts
Early bird discounts
These are applied on top of the base rate from Hospitable. They can cause the guest-facing price to differ from your Hospitable rate.
What to do:
Check your Rule-sets on Airbnb. You can see that on the multi-listing calendar on Airbnb, here:
Remove any unwanted rule-sets
3. Cleaning Fee Limits (Relevant only if your cleaning fee exceeds $700)
Airbnb enforces a cap on cleaning fees relative to the nightly price. If your cleaning fee is above $700, then the nightly rate must be equal to or greater than four times the cleaning fee minus $700.
Example: If the cleaning fee = $800, then the nightly rate must be ≥ 4 × ($800 − $700 = $100) = $400.
4. Airbnb Smart Pricing
Airbnb has its own dynamic pricing feature called Smart Pricing. This should be automatically disabled upon a PMS connection, but in some rare instances, it does not get disabled and continues to override Hospitable's prices on your Airbnb calendar.
What you should do:
Ensure Smart Pricing is turned off:
Log in to your Airbnb account
Click Calendar and select the listing calendar you want to change
Click Price settings
Under Base price, click Smart Pricing
Disable Smart Pricing
Click Save
If Smart Pricing was recently disabled, allow a short time for Hospitable's prices to take effect.
5. Local Rule Rejections
In some regions, Airbnb enforces local regulations that can cap or adjust pricing (e.g., maximum nightly rates). If Hospitable pushes a price that violates a local rule, Airbnb may reject or modify it.
What to do: Check Airbnb’s listing dashboard for any regulatory notices. If prices are being capped, you may need to adjust your rates in Hospitable to comply.
6. Airbnb Date Rejections
Hospitable processes pricing updates in five-month date batches. If any single date in the batch violates Airbnb’s rules—such as a rate falling below the platform’s minimum requirements—the entire batch is denied. Ensure none of your dates are in violation of Airbnb policy.
Step 4 (Booking.com): Specific steps to troubleshoot pricing issues between Hospitable and Booking.com
This section covers the most common causes for pricing discrepancies on your Booking.com calendar, once you've ruled out other issues in steps 1 through 3.
1. Check for other rate plans
On Booking.com, rates and availability are controlled by rate plans. You can create multiple rate plans per listing, but Hospitable only syncs with one rate plan on Booking.com per listing — the Parent rate plan.
Other rate plans (called Child rate plans) derive their pricing from the parent, and always have a discount.
What you should do:
Open your Booking.com listing's calendar in list-view
If you have multiple rate plans, check their mapping is correct or remove them
In order a child rate plan to get pricing from the parent rate plan, it needs to have a badge next to its name on the Booking.com calendar in list-view, saying "Not XML".
If your child rate plan does not have the "Not XML" badge, you need to connect it to the parent rate plan.
Here is how to set the child rate plan so that it takes pricing and availability from the parent rate plan:
Log in to your Booking.com Extranet
Go to Rates & Availability
Select Rate plans
Click the down arrow on the child rate plan
Select 'Edit'
Click 'Edit' next to 'Price'
Tick the one which says 'Based on one of my current rate plans'
Make sure to select the parent rate plan
Click 'Save'
Click 'Apply changes'
⚠️ You can also create multiple parent rate plans on Booking.com, but Hospitable will only control one of them. We do not recommend having multiple parent rate plans. Learn more here.
2. Check discounts
Check for Booking.com promotions: Genius rates, mobile-only discounts, and country-based rate adjustments can reduce the guest-facing price below what Hospitable sends.
What you should do:
Log in to your Booking.com extranet → Promotions to review active promotions.
Disable any automatic discounts or promotions you did not intend to apply.
If you see unexpected pricing, check whether a child rate plan or Booking.com-side promotion is causing the difference.
Other Tips
Key behavior: If a push to a booking platform fails (for example, due to a temporary API error), Hospitable will automatically retry until the push succeeds. This is the case as long as your listing is live, not calendar-restricted, and sync is enabled in your Hospitable account when the pricing update is made (for most hosts, sync is automatically enabled).
Base Rate Doesn't Match Hospitable's Calendar
You can set pricing on your property using the Nightly and Weekend rate settings on the property’s Pricing page. You can read more about that page here.
Pricing set by the property’s Nightly and Weekend rate settings will be applied to all dates in your calendar that have not been manually edited. If your dates contain a rule-set with a pricing adjustment, the pricing adjustment will be calculated on top of the new price coming from the Nightly and Weekend rate settings.
If your property's base rate is not reflected on the calendar, it's because another change has overridden it. Manual changes and pricing software will override your property's set base rate. If you'd like to reset your pricing back to your base price, ask Smarty, our AI bot, to do that for you.
If Vrbo is the Lead Listing
Other Vrbo-specific behavior: If Vrbo is the Lead listing on your property, Hospitable will pull Vrbo's prices into your Hospitable calendar and then push those to other listings on the property (if Pricing Sync is enabled). Most users do not have Vrbo as their lead listing, so this is unlikely to apply.
Manual updates to your Hospitable calendar are always pushed to all listings immediately, regardless of your lead listing
If Vrbo is your lead listing and changes are made on your Vrbo calendar, these will be picked up during our regular 4.5-hour syncs and applied. If you recently made a change on your Vrbo calendar, it can take up to 4.5 hours for us to detect that change and display it on the Hospitable calendar.
There is no way for hosts to manually speed up this sync.
If you have recently made changes on your Vrbo calendar, and you want them reflected on the Hospitable calendar, you can ask Smarty to run a Force sync on your property (this will only work if Vrbo is the lead listing on the property!).