This article is for users of external pricing software (PriceLabs, Wheelhouse, Beyond, etc), whose prices and minimum stay are correct in their pricing software, but wrong in Hospitable.
If you use Hospitable’s own Dynamic Pricing / Minimum Night feature and your data isn’t what you expect, review these guides instead:
If the data is already wrong in Hospitable, it will also be wrong on the booking channel. You must correct Hospitable's calendar first.
Are you looking to resolve a different issue?
If your pricing / minimum stay is incorrect on your dynamic pricing software, you'll need to fix the issue there first. Reach out to their support team for assistance.
If your prices / minimum stay are correct in Hospitable, but incorrect on on Airbnb, Vrbo, or Booking.com, use:
How External Dynamic Pricing Integrations Work
When you connect an external dynamic pricing tool (PriceLabs, Beyond, Wheelhouse, DPGO, etc.) to Hospitable, the data (pricing and minimum stay) flows in two stages:
Your pricing tool → Hospitable — Your tool calculates nightly rates, add minimum stay data, and then sends them to Hospitable via API.
Hospitable → Booking channels — Hospitable then pushes those updates to your connected channels (Airbnb, Vrbo, Booking.com).
Keep in mind: If you have a markup rate set for your booking channel, the price that Hospitable pushes to that platform is the price we received from your dynamic pricing tool + the listing markup.
Note: markup is only applied to your pricing, not minimum stay.
Because there are two stages, a pricing / minimum stay mismatch can occur at either point. This article focuses on Stage 1 — making sure the right data arrives in Hospitable from your dynamic pricing tool.
Stage 2 is covered in a different help article:
Fix Pricing and Minimum Stay Sync Issues Between PriceLabs (or Other Pricing Software) and Hospitable
Step 1: Identify the source of the data discrepancy
Before troubleshooting, you must confirm whether the pricing and minimum stay are correct or incorrect in Hospitable.
Open your Hospitable calendar and select a date
Does the price / minimum stay match what you see in your dynamic pricing software for the same date?
If they match: The discrepancy is between Hospitable and the booking platform. This is the wrong troubleshooting guide. Use:
If they don't match: The issue is between your dynamic pricing software (like Pricelabs, Wheelhouse, or Beyond) and Hospitable. Continue the steps in this article.
Step 2: Check the source of the data in Hospitable
To find the source of the discrepancy, you first need to check where Hospitable is getting your data from for the affected dates:
Go to your Hospitable Calendar.
Click on the specific date where the price or minimum stay looks wrong.
Look for the source indicator to see where the last update came from:
Source: [External dynamic pricing software name, e.g. PriceLabs] — The latest update came from your external dynamic pricing software.
Source: Manual — You, or someone with access to your account (like a secondary user), set this data directly in Hospitable.
Source: Dynamic pricing — The latest update came from Hospitable's Dynamic Pricing (which may include pricing and minimum stay rules).
Source: Default — The data is based on your default property settings in Hospitable.
Source: Calendar rule-set — The data is based on your calendar rule set
Source: Airbnb, Vrbo, or Booking.com — The data was last pulled from your booking channel.
Find the pricing / minimum stay source in the table in Step 3. Follow the corresponding instructions in the Next step column to resolve the discrepancy.
💡 Tip: Hover over the source label to see the exact date and time of the last update from your tool. This helps you tell at a glance whether the data in your Hospitable calendar is current or stale.
Step 3: Follow the troubleshooting steps based on the source
Find the corresponding pricing / minimum stay source from Step 2 in the "pricing / minimum stay source shows" table below
Review the "what it means" explanation
To resolve the discrepancy between your pricing software and Hospitable, follow the instructions under the "next step" column
Pricing / minimum stay source shows | What it means | Next step |
Your dynamic pricing tool (PriceLabs, Beyond, Wheelhouse, etc.) | Hospitable received the price / minimum stay from your dynamic pricing software | If the data doesn't match → contact your pricing tool's support to verify the connection is pushing to the correct Hospitable property.
|
Manual | Someone set this price / minimum stay directly in Hospitable, overriding the data from your pricing tool. | To let your pricing tool manage this date again, trigger a new sync/push from your pricing tool — it will overwrite the manual update. |
Dynamic pricing / dynamic minimum stay | Your price / minimum stay comes from Hospitable's Dynamic Pricing settings (which may include pricing and minimum stay rules) | If you wish to use Hospitable's dynamic pricing and your pricing / minimum stay isn't what you expect, update your dynamic pricing settings If you want to use another external pricing tool instead, then disable Hospitable's dynamic pricing by opening the single property calendar > select Dynamic Pricing > Turn off. |
Default | Your pricing tool hasn't sent a price / minimum stay for this date (yet), so Hospitable is using your default property settings | Check your pricing tool's sync status — it may not have pushed the updates for this date range. |
Calendar rule-set | Your pricing comes from an applied calendar rule set. | Disable the rule set and set pricing / minimum stay in your pricing software instead. |
Airbnb, Vrbo, or Booking.com | No price has been received from your pricing tool. The price shown was imported from the booking channel. | Check your pricing tool's setup — it may be incorrectly connected to the booking channel, instead of Hospitable. Contact their support team for help disconnecting from the booking platforms and connecting to Hospitable. |
Once your pricing and minimum stay are correct in Hospitable, we will automatically push your updated data to the booking platforms.
Other Common Causes and Fixes for Discrepancies Between Hospitable and Your Pricing Software
1. Your pricing tool hasn't synced recently
Dynamic pricing tools typically sync on their own schedule, not in real time. For example, PriceLabs pushes updates to Hospitable once every 24 hours by default. Other tools may sync more or less frequently — check your tool's documentation for its specific cadence. If you just changed a setting in your tool, the new updates may not have reached Hospitable yet.
Similarly, if you just received a new booking, and your dynamic pricing tool has readjusted your pricing / minimum stay in line with the new occupancy, they might not send that update out until their next scheduled push.
What to do:
Check your pricing tool's sync log or last-sync timestamp.
In PriceLabs: Go to the Sync Status or Sync Log page to see when updates were last pushed.
In Beyond: Check the property dashboard for the last sync time.
In Wheelhouse: Look at the integration status page.
If the last sync was recent but prices / minimum stay still look wrong in Hospitable, try manually triggering a sync/push from within your pricing tool.
In PriceLabs: Click the "Sync Now" button on the listing page to trigger an immediate push. See PriceLabs' help article on sync frequency for details on how often PriceLabs syncs.
2. Pricing tool connected directly to booking channels instead of through Hospitable
Your external pricing tool should send updates only to Hospitable, which then pushes them to your booking channels. If your pricing tool is also connected directly to Airbnb, Vrbo, or Booking.com, there will be conflicts, overwritten data, and/or unpredictable behaviour.
What to do:
In your pricing tool's settings, disconnect any direct connections to Airbnb, Vrbo, or Booking.com.
Ensure the only connection on your dynamic pricing software is through Hospitable. Remove any direct OTA/booking channel connections.
After disconnecting external booking channel links and connecting directly to Hospitable, trigger a manual sync from your pricing software. Check the pricing / minimum stay source on your Hospitable calendar again to ensure the update was received.
⚠️ If your pricing tool is connected to both Hospitable and a booking channel, disconnect the booking channel connection first — this is the most common cause of discrepancies.
3. Hospitable property not correctly linked in your pricing tool
Your pricing tool needs to be mapped to the correct property in Hospitable. If the mapping is wrong, the data may be sent to the wrong listing—or not sent at all.
This mapping can break if you've merged properties, since the Hospitable's property ID can change following a property merge.
What to do:
In your pricing tool, verify that each listing is mapped to the correct Hospitable property.
If you recently merged or re-created a property in Hospitable, the mapping in your pricing tool may have broken. Merging combines two properties into one and deletes one property ID — if the deleted ID was the one connected to your pricing tool, the link breaks silently.
To verify: Compare the property ID in your Hospitable URL (the number in the browser address bar when viewing the property) with the Listing ID shown in your pricing tool. You can find the property ID in two ways:
In the property's URL on Hospitable.
The property's UUID on the property's Overview page:
Dynamic pricing tools will display either the property ID or the property UUID on their dashboard. For example, PriceLabs uses the property's UUID in their dashboard display. Make sure that the ID there matches what you have on your pricing software.
In PriceLabs: Check the "Listing ID" field on your listing in PriceLabs — it should match the property UUID in Hospitable.
Re-link the property if the IDs don't match, then trigger a manual sync to push fresh prices.
4. Pricing tool cannot import or find your Hospitable listing
Your dynamic pricing tool reports an error when trying to import a listing from Hospitable, or the listing doesn't appear in the tool's property list.
Common cause:
Listing ID changed after merge. If you merged properties after connecting your pricing tool (such as combining your Vrbo and Airbnb listings), the original listing ID was deleted. Remove the old listing from your pricing tool and ensure the ID matches the existing property.
5. Prices / minimum stay revert after manual override in Hospitable
You manually changed a price / minimum stay in Hospitable for a specific date, but it reverted to different data within 24 hours.
Why this happens: Dynamic pricing tools push updated data to Hospitable on their regular sync schedule. When the next sync runs, it overwrites any manual changes you made in Hospitable — because the tool doesn't know you have changed the value manually.
What to do:
To make a manual override stick, you must also set the override in your pricing tool.
Alternatively, set minimum/maximum price and minimum stay boundaries in your pricing tool to prevent rates and minimum stay from dropping below (or exceeding) a threshold.
If you manually change a price / minimum stay in Hospitable while a dynamic pricing tool is connected, the tool will overwrite your change on its next sync. Always make date-specific overrides in your pricing tool — not in Hospitable.
Quick Troubleshooting Checklist
You must first confirm whether the pricing / minimum stay on Hospitable's calendar is correct.
If Hospitable's calendar is correct, but the data on your booking platform (Airbnb, Vrbo, or Booking.com, is wrong), follow the troubleshooting steps in these articles instead:
Open the Hospitable Calendar and click on the affected date — what does the source show?
If the source is your pricing tool: compare the data in Hospitable to the data in your tool for the same date.
Check the last sync time in your pricing tool — has it synced recently?
Try a manual push/sync from your pricing tool.
Verify the property mapping — is the right Hospitable property linked? Verify the property ID in Hospitable matches the Listing ID in your pricing tool.
If you recently reconnected or re-created the property, allow some time for a full sync.
Confirm your pricing tool is connected only through Hospitable — not directly to any booking platform.
Check that the listing is unmuted in Hospitable. Hospitable does not manage muted properties.
FAQs
Can I use an external pricing tool and Hospitable's Dynamic Pricing at the same time?
Yes. You can preview Hospitable's Dynamic Pricing with an external pricing tool still connected. If you choose to enable Hospitable's Dynamic Pricing, we will ignore future updates from your dynamic pricing software.
How long does it take for changes made in the external tool to show in Hospitable?
Syncs from your external tool depend on your tool's sync schedule (e.g., PriceLabs syncs every 24 hours). If available, you can use manual sync on the pricing software for immediate updates.
My prices are correct in Hospitable but wrong on Airbnb/Vrbo — is there an issue with PriceLabs?
No. If your pricing is correct in Hospitable, see Troubleshooting Pricing Sync with Booking Platforms.
Does Hospitable modify the prices my pricing tool sends?
Yes, if you have a markup. Hospitable passes through exactly what it receives, plus markups.
I just connected my pricing software but my calendar still shows default rates — is it working?
It may not have synced yet. Check the source of the most recent push. If it's not from your pricing software, Hospitable has not yet received pricing. Contact your pricing software directly for troubleshooting.
My prices / minimum stay are correct in Hospitable but wrong on Airbnb — is it my pricing tool's fault?
No. If the data in Hospitable matches what your pricing tool sent, the issue is between Hospitable and the booking platform — not your pricing tool. Use these articles instead to diagnose and resolve the issue:
I manually updated a price / minimum stay in Hospitable calendar, but it keeps reverting. Why?
Your dynamic pricing tool overwrites manual changes on its next sync cycle. To keep a manual update, set the override in your pricing tool, not just in Hospitable.