Connecting Airbnb to Hospitable using the official integration allows Hospitable to manage your listing details, calendar, messaging, and reservations automatically.
Follow the steps below to complete the connection successfully.
Before You Start
Make sure the Airbnb account you want to connect is ready:
You can log in successfully
Your profile includes a verified email address and profile photo
Your profile includes a phone number
No other property management software (PMS) is connected
To check for existing PMS connections:
Go to Airbnb → Profile picture → Account → Privacy & sharing → Services
Remove any existing connections
If you use Google, Facebook, or another social login, you must first create an Airbnb password:
Enter your email address
Follow the email instructions to set a password
An Airbnb account can only be connected to one Hospitable account at a time. Listings cannot be split across multiple Hospitable accounts.
How to Connect Airbnb to Hospitable
Step 1: Connect Airbnb in Hospitable
Log in to Hospitable
Go to Settings ⚙️ → Channel connections
Click Connect with Airbnb
Click Connect
Click Allow to authorize the connection
This will import all listings on that Airbnb account.
Note: An Airbnb account can only be connected to one Hospitable account at a time. You cannot split listings from the same Airbnb account across multiple Hospitable accounts.
(Not suggested): Limited Connection Option
You can choose a limited connection to Airbnb if:
Your Airbnb account is already connected to another property management software (PMS).
You only want to use Hospitable in a limited capacity.
You only want to use Hospitable to manage guest communication, teammate tasks, etc.
You don't want Hospitable to manage your Airbnb calendar.
You are using the Host, Professional, or Mogul plans. Limited connection is not available on the Essentials subscription plan.
⚠️ This option should not be used in most cases. Before proceeding, make sure you read and understand the limitations of using Airbnb with a Limited Connection.
To connect Airbnb to Hospitable on a limited connection, click here next to "Already connected to other management software? You can still use Hospitable in a limited capacity by connecting here" at the bottom of the connection screen.
Note: A limited connection does not provide full calendar control on Hospitable.
Step 2: Automatically Merge Listings
If Hospitable detects that the Airbnb listings being imported share an address or other similarities with other listings on your Hospitable account, we will suggest merging them with the other listings, under the same property.
Select "Same property" if the listings belong to the same property and should be merged together.
Select "No the same" if the listings are not for the same property, and they should not be merged.
Press "Continue" after confirming your setup.
Step 3: Review Imported Listings and Confirm the Connection
Each imported listing, unless merged during the connection process, will create a new property on Hospitable. Review your properties by going to:
Hospitable → Properties
Choose which listings to import
If you do not want to manage a listing in Hospitable, select Mute this property on Hospitable
Click Continue
If you don’t see a listing:
Check under Muted properties
Open the property and select Unmute listing
Note: Hospitable does not have a separate "go live" button for listings. If a listing is unmuted, Hospitable will manage its calendar and pricing.
To confirm your Airbnb account is connected:
Go to Settings ⚙️ → Channel connections
Locate your Airbnb account
You will see one of the following:
PMS badge (full connection)
Limited Connection badge
Co-Hosted Listings
Hospitable supports co-hosted Airbnb listings, but requires the listing owner to be connected.
If you have the listing owner’s login:
Connect their Airbnb account using the steps above
If you don’t have their login:
Go to Settings ⚙️ → Channel connections
Click Invite host next to the co-hosted Airbnb channel
Complete the invitation
The listing owner will receive a secure invite to connect their account. Note: Inviting a listing admin does not grant them access to your Hospitable account but allows their listing to sync. Inviting the listing owner to connect their Airbnb account will not change your existing property settings. You retain control over which properties Hospitable manages.
The listing owner must be connected for Hospitable to manage calendars, availability, and messaging reliably. Read more about this here. If you transfer Airbnb listings to another account (e.g., a cohost), Hospitable can continue syncing and managing the listings as long as the new Airbnb account is connected and grants PMS access.
What happens if only the co-host is connected?
Listing details cannot be edited
Calendar updates will not sync
Availability blocks will not apply
Messaging automations may fail
If the listing owner disconnects:
New reservations will stop syncing
Existing reservations remain as records
You must reconnect the listing owner to restore functionality
After Connecting
Once connected:
Hospitable manages listing details, availability, and messaging
No iCal connection is required
Updates sync automatically
Hospitable pulls in your current, future, and past reservations.
Hospitable can only import up to 100 past reservations per listing up to a maximum of 4.000 past reservations per Airbnb account.
It can take up to 30 minutes for past guest conversations to appear. New messages and triggers will still work during this time.
After setup, click Thanks, I’m Finished for Now to return to your dashboard.
Connecting Multiple Airbnb Accounts
To connect additional Airbnb accounts:
Log out of Airbnb
Repeat the connection steps for each account
Disconnect Airbnb
You can disconnect Airbnb from either platform.
From Hospitable:
Go to Settings ⚙️ → Channel connections
Click Edit → Delete next to the Airbnb account
Type "DELETE" into the text box
Click Confirm
From Airbnb:
Go to Airbnb → Profile picture → Account → Privacy & sharing → Services
Remove Hospitable
Note: If transferring ownership of Airbnb listings, the original owner must first disconnect their Airbnb and Vrbo accounts. Once disconnected, the new owner can connect their accounts to their Hospitable workspace.
Reconnecting After Credential Changes
If you update your Airbnb login details (password, email, or 2FA), your connection may expire.
To reconnect:
Go to Settings ⚙️ → Channel connections
Find the affected account
Click Reconnect or Edit → Update
Complete authentication and any 2FA prompts
If you can’t access your Airbnb account, you must recover it through Airbnb before reconnecting in Hospitable.
Host Fee Structure Changes
Connecting to a PMS can affect your fee structure on Airbnb.
If your Airbnb account switches from a split-fee structure to a host-only fee structure during connection, Hospitable will automatically adjust markup rates to prevent payout disruption.
See Airbnb Service Fees: Split Fees vs Host-Only Fees on Airbnb for details.
Security and Data Protection
Security is paramount to our business, as it is for yours. We have designed a system that protects your booking channel credentials, which we have detailed on our data security page.
Troubleshooting Connection Issues
Can't connect Airbnb account
If you can’t connect your Airbnb account:
Make sure you are logged into Airbnb in another tab using the same browser and device.
Try clearing your browser cache and cookies.
Open a Private/Incognito window and try again, as ad blockers might be preventing the connection.
Make sure the Airbnb account doesn't have any holds, suspensions, or pending identity verification, as these could potentially block the connection.
If you’re using an Invite host link from the invite email:
Log out of Hospitable before accepting the invite from email.
If you see an error that the account is already connected:
Disconnect it from the other Hospitable account.
Or remove Hospitable from Airbnb → Account → Privacy & sharing → Services.
If you don't see listings appearing after connecting — wait some time (up to 5 min).
If the connection keeps disconnecting immediately — try connecting again flow, after checking Airbnb's Connected Apps to make sure no other property management software is connected.
Airbnb listing shows "Calendar Restricted" on the property or "Channel connections" page
You may see Calendar Restricted on the Airbnb listing on Properties → Overview (sometimes with Sync restricted). That means Hospitable will not push calendar or pricing updates to Airbnb until the issue is fixed.
When you hover over or open the badge details, the message may say that the listing is unclaimed or calendar restricted. Those are different technical states, but in the product they both use the same Calendar Restricted badge on Overview.
Listed vs unlisted: The Calendar Restricted badge can appear whether your Airbnb listing is Listed or Unlisted on Overview. Unlisting the listing on Airbnb does not remove the badge by itself.
This often means Hospitable could not claim the listing for calendar sync.
A frequent cause is minimum night stay on a date higher than your default max night stay on Airbnb. Temporarily raise default max nights on Airbnb, reconnect via Connected accounts → Connect with Airbnb in the same browser, then reset max nights under Properties → Availability once the badges clear.
Make sure you are connected on the full PMS connection, rather than the limited (operations) connection!
You can read more about that here: Airbnb: Using Other Software With Airbnb (Limited Connection)
If you are a co-host on the listing, make sure to invite the listing admin to connect their listing as well. This is a requirement from Airbnb.
You can read more about this here: Airbnb: Invite The Listing Admin to Connect Their Airbnb Account
Listing Owner Did Not Receive Invite Email
If the listing owner does not receive the permission email to connect their Airbnb account:
Check spam/junk folders and mail filters.
If the connection is partially started, go to Channel Connections in the owner’s account and click Continue Setup to complete the process.
For more details about listing management:
For more information about the upgraded Airbnb connection:
For additional guidance, watch our Meet Your Host Mentor video.