Skip to main content
All CollectionsConnected AccountsConnecting Airbnb
Using Other Software Alongside Airbnb
Using Other Software Alongside Airbnb

If you use another property management software, you'll need to use a limited connection with Hospitable

Andrew Schorr avatar
Written by Andrew Schorr
Updated this week

Some hosts use Hospitable in conjunction with other property management software. Since Airbnb only allows one software provider to be the source of truth on your calendar, Hospitable offers a limited connection for hosts who want to use Hospitable alongside other software.

Limited Connection Restrictions

Read-Only Calendar

If any of your Airbnb accounts have a limited connection, you should see a yellow Calendar Restricted label on your Connected Accounts page.

If you connect Airbnb listings using the limited connection, Hospitable will not push any availability changes to Airbnb; we will only display reservations that we pull from Airbnb. You will have a limited calendar, but other Hospitable features, like messaging, will work normally.

If you are using Hospitable for manual and Direct bookings, you will need to use the property reservation iCal feed so that your direct bookings get added to the calendar that controls your property availability.

Other Restrictions

  • You cannot downgrade if your property contains another listing for which we manage the calendar. A property cannot be in a mixed state (with only some listing(s) having a limited calendar).

  • These restrictions also extend to merging and unmuting properties with mixed-calendar state listings.

How to Set a Limited Connection

If you already have other property management software connected to your Airbnb account and try to connect to Hospitable normally, the connection will fail. Your choice is either to disconnect your other software, or use our limited connection:

  1. From Hospitable, click on Connected Accounts

  2. Click on Connect with Airbnb

  3. In the new window, select the option at the bottom of the screen for hosts who already have software connected to their Airbnb

  4. Confirm that you are logged in to your Airbnb account in another tab and then click Limited connection.

  5. Confirm the connection on the following screen.

Adjustments To Make

Automated messages are enabled if you choose the "Jumpstart" onboarding option during your Hospitable account setup. This could cause a duplicate message if you already have messages configured with your existing software.

Since automated messaging is one of the strongest features of our system, we suggest configuring your Hospitable messaging and then disabling your automated messages on any other systems. This way, you can test our messaging performance and understand our reliability.

Upgrading to a Full Connection

If you decide later that you want Hospitable to manage your calendar rates and availability, you would need to disconnect any other property management software and then connect your Airbnb account to upgrade to our full connection.

Did this answer your question?