Reservation alterations work differently depending on how the reservation was created.
Vrbo reservations connected through the Vrbo Partner integration can be altered directly in Hospitable. Older reservations created through the Vrbo Legacy connection must still be altered in Vrbo.
You can identify which process applies by checking the reservation code at the top of the reservation.
Reservations starting with VRBO- use the Vrbo Partner Connection
Reservations starting with HA- use the Vrbo Legacy connection
A Vrbo reservation in Hospitable with the reservation code highlighted at the top of the reservation details
At a Glance
Reservation Code | Connection Type | Where to Alter |
VRBO- | Vrbo Partner Connection | Hospitable |
HA- | Vrbo Legacy Connection | Vrbo |
The reservation code determines where the alteration must be completed. Reservations cannot be moved between alteration workflows.
Altering a Vrbo Partner Reservation
Reservations with codes starting with VRBO- can be altered directly in Hospitable.
Hospitable manages:
Guest communication
Pricing updates
Payment collection or refunds
Reservation updates
Payout adjustments
What Can Be Changed?
You can modify:
Check-in and check-out dates
Length of stay
Nightly rates
Guest count
When an alteration is created, reservation totals are recalculated automatically.
This includes:
Accommodation charges
Taxes
Applicable fees
Payment adjustments
How to Send an Alteration Request
Open the reservation in the Inbox or Calendar.
Click Alter reservation.
Update the dates, pricing, or guest count.
Review the updated reservation total.
Select an expiration period for the request.
Click Send alteration request.
The guest receives both an automated Vrbo message and an email containing a link to review the alteration request in the Hospitable Guest Portal.
A walkthrough of the Alter reservation modal showing updated dates, pricing, and the Send alteration request button
How Guests Review Alteration Requests
When you send an alteration request, the guest receives:
An automated Vrbo message
An email notification
Both notifications include a link to the Hospitable Guest Portal where the guest can review the proposed changes.
The guest can:
Review the updated dates, pricing, and guest count
Compare the updated total with the original reservation
Approve the alteration
Reject the alteration
Guests complete this process through the Hospitable Guest Portal.
A guest-facing alteration request showing updated reservation details and options to accept or decline the proposed changes
What Happens After the Guest Approves?
Approving the alteration request does not immediately update the reservation.
After the guest approves the request in the Hospitable Guest Portal, Hospitable attempts to process any additional payment required for the alteration.
If payment is successful:
The alteration is accepted
Reservation details update automatically in Hospitable
The updated reservation information syncs to Vrbo
Payment differences are collected or refunded automatically
Reservation financials are recalculated
Payout timing is adjusted if the check-in date changes
Scheduled messages are updated to use the new dates
The calendar reflects the updated stay dates
If payment fails:
The alteration remains pending
The reservation remains unchanged
The guest receives an email and a Vrbo message asking them to update their payment method and try again
An approved alteration is not finalized until any required payment has been successfully processed.
What Happens If the Guest Rejects the Request?
If the guest rejects the alteration request:
The reservation remains unchanged
No payment adjustments are made
Existing payout timing remains unchanged
Existing reservation dates remain unchanged
You can create a new alteration request if different changes need to be proposed.
Altering a Vrbo Legacy Reservation
Reservations with codes starting with HA- were created using the Vrbo Legacy connection.
These reservations cannot be altered in Hospitable.
To make changes:
Sign in to your Vrbo account.
Open the reservation.
Create the alteration in Vrbo.
Wait for the guest to accept the request.
Once accepted, the updated reservation details will sync back to Hospitable.
The Alter reservation option in Hospitable is not available for HA- reservations. Alterations must be completed directly in Vrbo.
A Vrbo Legacy reservation showing that alterations must be completed in Vrbo
Things to Know
Payment Adjustments
When a reservation total changes:
Additional amounts are collected automatically when required
Refunds are issued automatically when applicable
Reservation financials are updated to reflect the new total
Installment Payments
If installment payments are enabled:
Future installments are recalculated using the updated reservation total
Previously collected payments are not automatically refunded unless required by the new total
Cancellation Policies
Alterations continue to follow the listing's cancellation policy.
If an alteration results in a refund, the refund amount is determined according to the applicable policy.
Vrbo Traveler Service Fees
Vrbo manages traveler service fees separately from reservation alterations.
Questions about traveler service fees or traveler service fee refunds should be directed to Vrbo Support.
Frequently Asked Questions
Why can't I alter my reservation in Hospitable?
Check the reservation code. Reservations beginning with HA- must be altered in Vrbo. Reservations beginning with VRBO- can be altered in Hospitable.
Can I change the price without changing the dates?
Yes. You can submit an alteration request that only updates pricing.
Can I change the guest count?
Yes. Guest count changes can be included as part of an alteration request.
What happens if the guest rejects the alteration?
The reservation remains unchanged and no payment adjustments are made.
What happens if the guest approves the alteration but the payment fails?
The alteration remains pending until the guest updates their payment method and successfully completes the payment process.
Will payout timing change after an alteration?
If the check-in date changes, payout timing may also change because payouts are tied to the reservation's check-in date.
How long does it take for the alteration to appear on Vrbo?
Reservation updates appear immediately in Hospitable after the alteration is finalized. Updates may take additional time to appear in Vrbo.
How does the guest approve an alteration request?
The guest receives both an email notification and a Vrbo message containing a link to the Hospitable Guest Portal, where they can review and approve or reject the proposed changes.