Hospitable.com

Kelly

Jenn Tomaszewski

Lisa Prins

Inbox

Search the Inbox by guest name, email, phone number or reservation code or to find the conversation thread you're looking for

How to Search the Inbox

Use filters to display only relevant threads in the Inbox to quickly find the conversation(s) you're looking for.

How to Use Inbox Filters

Quickly organize inbox by saving your most common filters as "segments"

Save Inbox Filters Using Segments

You can place conversations that no longer need your current attention in a special "resolved" folder

How to Clean Up Your Inbox View by Resolving Conversations

Star guest conversations so you can quickly find and return to them later

Mark a Conversation as Important by Starring It

How to Remove or Archive Inquiries

You can send a personalized mass message to a selected group of guests

Mass Message Multiple Guests at the Same Time From the Inbox

How to pre-approve inquiries from Airbnb and requests to book from Booking.com.

Pre-Approve An Inquiry From The Inbox

Understanding reservation statuses for Hospitable's Direct bookings as well as OTA bookings on Airbnb, Booking.com, and Vrbo.

Reservation Statuses: Overview

Learn how to mark multiple conversations as read at once using bulk actions or the Unread Messages segment.

Mark All Conversations as Read in the Inbox

The Inbox

Let us guide you through a tour of our guest conversation thread

Overview: Guest Conversation Thread Video Tour

What guest details can I see in the conversation thread, and what is editable?

Guest Details In The Conversation Thread

How does Hospitable detect the language my guest speaks? What settings control this, and can I change it, manually?

Guest Language Detection

How to change the name of a guest, in my Hospitable inbox, and give them a nickname.

Change a Guest’s Name or Nickname

How can I quickly identify returning guests in the inbox or conversation thread?

Returning Guests: How to Identify Them

What is the "chance of booking" indicator and how does it work?

The “Chance of Booking” Indicator

How to see your guests' reviews from your Hospitable inbox.

Viewing Guest Reviews In The Inbox

You can quickly see if a guest has verified their identity right on the Inbox thread

How to View a Guest’s Verification Status from the Inbox

Why does the thread insight say my guest is not verified when they have been verified?

Guest Verification: Guest Is Verified, But Thread Insights Says “Not Verified”

For Airbnb guests, a “Local Guest” badge is displayed for those who live within close proximity to the listing.

Airbnb: How to Quickly See if Your Guest is a Local

For Airbnb co-hosted listings with more than one connected account, you can change the sender of manual and automated messages.

Airbnb: Select or Change Which Host Account Messages Are Sent From

How to quickly identify and address concerns that could impact a guest's stay or the booking payment.

Inbox: Issue Alerts

Live Presence in the Inbox

Receive and reply to Airbnb support messages directly from your Hospitable inbox.

Airbnb support messages

Learn how to use voice-to-text in the Inbox to speak your messages instead of typing.

Voice in Inbox

Use Notes to collaborate privately with your team directly in a guest conversation.

Teammate notes and mentions in your Inbox

Reynir Óli Smárason

Guest Conversations & Guest Insights

Save time by drafting a response to your guest's last message using our integration with ChatGPT.

Reply to Guests with AI-Suggested Replies

AI Auto Reply lets you automatically respond to guest messages—day or night—while still staying in control. It’s designed to handle common guest questions, escalate urgent situations, and avoid replying when…

AI Auto Replies for Guest Messages

Pierre-Camille Hamana

Automate personalized replies to all guest messages.

Inbox AI

You can enable push notifications on your web browser or mobile app (iOS or Android).

Push Notifications

Push Notification Alerts

Disclosing the potential for guest verification requirements in your listing description

How to manage guest verification in the Hospitable app.

Requesting additional verification on any guest

Guest experience when additional verification is requested

How Hospitable can help with verifying your guest's identity prior to check-in.

Guest verification checks

Can I request ID verification from my guest through the rental agreement?

Requesting ID verification through Rental Agreements

Emily Tunggala

Verifying guests

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

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