Inbox

Star a conversation

You can star key conversations to quickly find them in the future.

Written by Ben Davies
Updated over a week ago

Accept & Send Alteration Requests

Accept, deny, and send alterations for your Airbnb guests in the Inbox

Written by Alyssa Ward
Updated over a week ago

How do I change a guest's name (or preferred name)?

Learn how to rename a guest so that future automated messages refer to them by their preferred name.

Written by Ben Davies
Updated over a week ago

Resolving conversations

Helping to keep your Inbox clean and uncluttered.

Written by Ben Davies
Updated over a week ago

How can I create a new segment from the Inbox?

You can save filters into segments to easily switch between combinations of filters.

Written by Frances Rebollido
Updated over a week ago

How to remove (or archive) old inquiries?

Written by Frances Rebollido
Updated over a week ago

How do I use filters in the inbox?

Filters help to organize and create multiple views of the threads in your inbox.

Written by Frances Rebollido
Updated over a week ago

How can I search for guests in the inbox?

You can search for threads using the guest name or reservation code.

Written by Frances Rebollido
Updated over a week ago

Can I send a message from the inbox to a group of guests?

You can send a message to a group of guests that you select.

Written by Lisa Prins
Updated over a week ago

Can I see reviews from guests from the inbox?

Guest Insights on the inbox thread shows reviews received by the guest.

Written by Frances Rebollido
Updated over a week ago

Can I check the verification status of a guest from the Inbox?

You can quickly see if a guest has verified their identity right on the Inbox thread.

Written by Frances Rebollido
Updated over a week ago

Why does it say a guest is Not verified on the thread Insights but their profile on the booking channel says they are verified?

Written by Frances Rebollido
Updated over a week ago

Can I identify returning guests from the inbox?

A returning guest badge is displayed to remind you they have stayed with you before.

Written by Pierre-Camille Hamana
Updated over a week ago

Can I see if a guest booking a property is a local?

A local guest badge is displayed on guests that live within close proximity to the listing.

Written by Frances Rebollido
Updated over a week ago

What does the "Chance of booking" indicator mean?

Focus your efforts on the guests that will most likely book.

Written by Pierre-Camille Hamana
Updated over a week ago

Why didn't my pre-booking message send?

Airbnb message restrictions that can cause a message to fail

Written by Alyssa Ward
Updated over a week ago

How do I change the language of the conversation?

You can manually change the language of the templates to be sent to a guest if you wish to override the language detected by the system.

Written by Frances Rebollido
Updated over a week ago

How do I change which host account to send messages from?

Change the sender of manual and automated messages for listings with more than one host account.

Written by Frances Rebollido
Updated over a week ago