Support documentation
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Inbox
Make the most of your unified inbox.
Using AI for Responses in your Inbox
Getting started
Star a conversation
Accept & Send Alteration Requests
How do I change a guest's name (or preferred name)?
Resolving conversations
How can I create a new segment from the Inbox?
How to remove (or archive) old inquiries?
How do I use filters in the inbox?
How can I search for guests in the inbox?
Can I send a message from the inbox to a group of guests?
Vetting your guests with Insights
Can I see reviews from guests from the inbox?
Can I check the verification status of a guest from the Inbox?
Why does it say a guest is Not verified on the thread Insights but their profile on the booking channel says they are verified?
Can I identify returning guests from the inbox?
Can I see if a guest booking a property is a local?
What does the "Chance of booking" indicator mean?
Managing automated messages
How do I change the language of the conversation?
How do I change which host account to send messages from?
Support documentation
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