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Inbox
Make the most of your unified inbox.
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18 articles in this collection
Written by
Pierre-Camille Hamana,
Ben Davies,
Lisa Prins
and 2 others
Getting started
Star a conversation
You can star key conversations to quickly find them in the future.
Written by
Ben Davies
Updated over a week ago
Accept & Send Alteration Requests
Accept, deny, and send alterations for your Airbnb guests in the Inbox
Written by
Alyssa Ward
Updated over a week ago
How do I change a guest's name (or preferred name)?
Learn how to rename a guest so that future automated messages refer to them by their preferred name.
Written by
Ben Davies
Updated over a week ago
Resolving conversations
Helping to keep your Inbox clean and uncluttered.
Written by
Ben Davies
Updated over a week ago
How can I create a new segment from the Inbox?
You can save filters into segments to easily switch between combinations of filters.
Written by
Frances Rebollido
Updated over a week ago
How to remove (or archive) old inquiries?
Written by
Frances Rebollido
Updated over a week ago
How do I use filters in the inbox?
Filters help to organize and create multiple views of the threads in your inbox.
Written by
Frances Rebollido
Updated over a week ago
How can I search for guests in the inbox?
You can search for threads using the guest name or reservation code.
Written by
Frances Rebollido
Updated over a week ago
Can I send a message from the inbox to a group of guests?
You can send a message to a group of guests that you select.
Written by
Lisa Prins
Updated over a week ago
Vetting your guests with Insights
Can I see reviews from guests from the inbox?
Guest Insights on the inbox thread shows reviews received by the guest.
Written by
Frances Rebollido
Updated over a week ago
Can I check the verification status of a guest from the Inbox?
You can quickly see if a guest has verified their identity right on the Inbox thread.
Written by
Frances Rebollido
Updated over a week ago
Why does it say a guest is Not verified on the thread Insights but their profile on the booking channel says they are verified?
Written by
Frances Rebollido
Updated over a week ago
Can I identify returning guests from the inbox?
A returning guest badge is displayed to remind you they have stayed with you before.
Written by
Pierre-Camille Hamana
Updated over a week ago
Can I see if a guest booking a property is a local?
A local guest badge is displayed on guests that live within close proximity to the listing.
Written by
Frances Rebollido
Updated over a week ago
What does the "Chance of booking" indicator mean?
Focus your efforts on the guests that will most likely book.
Written by
Pierre-Camille Hamana
Updated over a week ago
Managing automated messages
Why didn't my pre-booking message send?
Airbnb message restrictions that can cause a message to fail
Written by
Alyssa Ward
Updated over a week ago
How do I change the language of the conversation?
You can manually change the language of the templates to be sent to a guest if you wish to override the language detected by the system.
Written by
Frances Rebollido
Updated over a week ago
How do I change which host account to send messages from?
Change the sender of manual and automated messages for listings with more than one host account.
Written by
Frances Rebollido
Updated over a week ago