Hospitable.com

Kelly

Jenn Tomaszewski

Pierre-Camille Hamana

Inbox

Search the Inbox by guest name, email, phone number or reservation code or to find the conversation thread you're looking for

How to Search the Inbox

Use filters to display only relevant threads in the Inbox to quickly find the conversation(s) you're looking for.

How to Use Inbox Filters

Quickly organize inbox by saving your most common filters as "segments"

Save Inbox Filters Using Segments

You can place conversations that no longer need your current attention in a special "resolved" folder

How to Clean Up Your Inbox View by Resolving Conversations

You can "star" key conversations to quickly find them in the future

Mark a Conversation as Important by Starring it

How to Remove or Archive Inquiries

You can send a personalized mass message to a selected group of guests

Mass Message Multiple Guests at the Same Time From the Inbox

You can pre-approve inquiries from Airbnb via the inbox or the conversation thread!

How to Pre-Approve an Inquiry from the Inbox (Airbnb Only)

The Inbox

Let us guide you through a tour of our guest conversation thread

Overview: Guest Conversation Thread Video Tour

Choose how Hospitable detects the language of a conversation and manually change the language of the templates to be sent to a guest

How to Change the Language of a Guest Conversation

You can update the name of a guest to better personalize automated messages

Change a Guest’s Name or Nickname

Hospitable makes it easy to identify a guest who has stayed with you before

How to Quickly Identify Returning Guests

Focus your efforts on the guests that are most likely book by using the Chance of Booking Indicator.

The “Chance of Booking” Indicator

Guest Insights on the inbox thread shows reviews received by the guest.

Can I see reviews from guests from the inbox?

You can quickly see if a guest has verified their identity right on the Inbox thread

How to View a Guest’s Verification Status from the Inbox

Explaining how discrepancies in Guest Insights can occur.

My Guest is Verified, but Thread Insights Says “Not Verified”

For Airbnb guests, a “Local Guest” badge is displayed for those who live within close proximity to the listing.

Airbnb: How to Quickly See if Your Guest is a Local

For Airbnb co-hosted listings with more than one connected account, you can change the sender of manual and automated messages.

Airbnb: Select or Change Which Host Account Messages Are Sent From

Quickly identify and address concerns that could impact a guest's stay

Understanding Issue Alerts

Live Presence in the Inbox

Receive and reply to Airbnb support messages directly from your Hospitable inbox.

Airbnb support messages

Learn how to use voice-to-text in the Inbox to speak your messages instead of typing.

Voice in Inbox

Guest Conversations & Guest Insights

Save time by drafting a response to your guest's last message using our integration with ChatGPT.

Reply to Guests with AI-Suggested Replies

Replying to Guest reviews for Airbnb with AI

You can automatically reply to guests while you sleep or 24/7.

Auto Reply to guest messages with AI

Nik Logachev

Automate personalized replies to all guest messages.

Inbox AI

You can enable push notifications on your web browser or mobile app (iOS or Android).

Push Notifications

Push Notification Alerts

Disclosing the potential for guest verification requirements in your listing description

Requesting additional verification on any guest

Guest experience when additional verification is requested

Guest verification checks

Can I request ID verification from my guest through the rental agreement?

Requesting ID verification through Rental Agreements

Emily Tunggala

Siofra MacNamara

Verifying guests

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

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