All reservations with the status of Inquiry (including those that have been responded to) can be found using the Inbox filter for Inquiries, and on the main dashboard.
Once the status of an Inquiry changes (for example, if the reservation is accepted), it will no longer be included under these sections.
If you have old or stale inquiries that you'd like to remove from your inquiries count on your Hospitable dashboard, you can resolve them directly from your Inbox — either one at a time or in bulk.
How to Resolve Inquiries
Any inquiry that has been marked as resolved will be automatically excluded from your inquiries count on the dashboard. You can resolve one inquiry at a time or several at once.
To resolve inquiries:
Navigate to your Inbox
(Optional) Narrow down all inquiries in your inbox by clicking on + Filter, then select Reservation Status, then Inquiry
Click on the checkbox next to each inquiry you want to resolve
(Optional) If you want to resolve all inquiries, you can click the checkbox next to one reservation, then click the new checkbox that appears (Select all on this page)
Click Resolve on the action bar that appears
Once resolved, the selected inquiries will no longer appear in your inquiries count. The message threads themselves remain accessible in your Inbox in the Resolved segment — they are not deleted.
💡 Good to know: Resolving an inquiry only removes it from the inquiries count and the default Inbox view. The conversation and all its messages are preserved and can still be found using Inbox filters.
What Happens to Resolved Inquiries
The inquiry is removed from your inquiries count on the dashboard
The message thread is not deleted — it remains accessible in your Inbox
The conversation is marked as Resolved and excluded from the default Inbox view
You can still find resolved conversations at any time using Inbox filters