Hospitable and Autohost have partnered up to offer Hospitable hosts the ability to verify any guest, anytime. Requesting additional verification is available for any reservation (except Direct Premium reservations, which already includes guest verification), on any platform for hosts who do not already have their own Autohost integration.
Requesting verification
In Hospitable, go to the messaging thread with the guest you'd like to verify.
In the Guest verification section of the left sidebar, click Request verification.
Select which checks you'd like to run on the guest. You can select one, or both checks.
Identify verification
Sex offender check
Review the suggested message to send to the guest requesting additional confirmation, and make any changes you'd like. This message must include the
%guest_portal%short code, which will contain the link to the guest verification process.Agree to the additional charges, which will be added to your next invoice and click Confirm & send.
When verification is requested, messages scheduled in the future are paused until the guest is approved. You remain in control and can choose to allow check-in manually at any point, even when a guest is not approved.
Check out our article highlighting the guest's experience getting verified, to understand what steps are required of your guests.
Understanding the statuses of a guest verification
Throughout the verification process, you will see different statuses in the sidebar to indicate where in the verification process the guest is.
Status | Meaning | Impact on messages |
Not requested | Verification has not been requested. | Messages will be sent as scheduled. |
Pending | Verification has been requested, but the guest has not completed the verification steps in the guest portal. | Scheduled messages are paused unless you choose to ignore the warning and allow check-in. |
Review | Autohost has flagged this guest, and your review is required. | Scheduled messages will continue to be paused unless you choose to ignore the warning and allow check-in. |
Verified | The guest has been verified. | Messages will be sent as scheduled. |
Restricting and allowing check-in
When Guest verification is Pending or in Review, your action is required to allow check-in. You must review the results of the verification by clicking the Guest verification status to open the guest details.
From the thread, in the Guest verification section of the sidebar click on the status
Review the information in the modal to decide if you'd like to allow check-in, or continue restricting it
If you'd like to allow check-in, click Ignore this warning and allow check-in and confirm by selecting Yes, allow check-in. This action can not be undone. The verification will be approved, and the messages will be sent as scheduled.
Allowing check-in
You may review the guest verification details and decide that you're willing to take the risks highlighted. Ignoring warnings and allowing check-in cannot be undone, but you remain in control and can make that decision at any point.
Restricting check-in
When a reservation is pending or in review, no action is required from you to restrict check-in. Restrict check-in will not cancel the reservation, but will prevent messages with check-in instructions from being sent from Hospitable so that the guest does not have the information needed to access the property.
Because ad-hoc guest verification happens on already accepted reservations, the host is responsible for cancelling any reservations if they want to based on the verification results. This cancellation cannot be initiated by Hospitable, and the request must be made directly with the platform that the reservation came from. If you want evidence to provide with your request, you can reach out to our support team and request the Autohost report. Please provide the reservation code in your request.