You may notice that some guests like to use a different name than the one they booked the reservation under (for example, "Christopher" may prefer to go by "Chris," or "Sarah" may actually use their middle name, "Marie"). When this happens, it's a nice touch to have future automated messages use their preferred name instead.
You can update the name of a guest directly within the conversation thread. The preferred name will then be used in any subsequent automated messages that use the %guest_first_name% and %guest_last_name% shortcodes.
To set the preferred name for a guest:
Open the guest’s conversation thread
Click on the guest’s first or last name at the top of the screen
Change the existing name to the preferred name of the guest
Once you’re finished editing, click outside the guest name box or hit enter
The guest's preferred name has been saved
To view the original name:
Hover over the guest's name in the conversation thread
If a preferred name has been set, a tooltip will show the guest's original name