Hospitable.com

Learn how to navigate and use the guest conversation view in Hospitable's inbox

Inbox Overview: Guest Conversation Thread & Video Tour

Learn what information is shown alongside guest conversations and how it varies by booking platform

Guest Details In The Conversation Thread

How does Hospitable detect the language my guest speaks? What settings control this, and can I change it, manually?

Guest Language Detection

How to change the name of a guest, in my Hospitable inbox, and give them a nickname.

Change a Guest’s Name or Nickname

How can I quickly identify returning guests in the inbox or conversation thread?

Returning Guests: How to Identify Them

What is the "chance of booking" indicator and how does it work?

The “Chance of Booking” Indicator

How to see your guests' reviews from your Hospitable inbox.

Viewing Guest Reviews In The Inbox

You can quickly see if a guest has verified their identity right on the Inbox thread

How to View a Guest’s Verification Status from the Inbox

Why does the thread insight say my guest is not verified when they have been verified?

Guest Verification: Guest Is Verified, But Thread Insights Says “Not Verified”

For Airbnb guests, a “Local Guest” badge is displayed for those who live within close proximity to the listing.

Airbnb: How to Quickly See if Your Guest is a Local

For Airbnb co-hosted listings with more than one connected account, you can change the sender of manual and automated messages.

Airbnb: Select or Change Which Host Account Messages Are Sent From

How to quickly identify and address concerns that could impact a guest's stay or the booking payment.

Inbox: Issue Alerts

Live Presence in the Inbox

Receive and reply to Airbnb support messages directly from your Hospitable inbox.

Airbnb support messages

Learn how to use voice-to-text in the Inbox to speak your messages instead of typing.

Voice in Inbox

Use Internal notes to collaborate privately with your team directly in a guest conversation.

Internal notes and mentions in your Inbox

Reynir Óli Smárason

Tinkara Končan

Pierre-Camille Hamana

Guest Conversations & Guest Insights

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Hospitable status

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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