Hospitable.com

Let us guide you through a tour of our guest conversation thread

Overview: Guest Conversation Thread Video Tour

What guest details can I see in the conversation thread, and what is editable?

Guest Details In The Conversation Thread

How does Hospitable detect the language my guest speaks? What settings control this, and can I change it, manually?

Guest Language Detection

Can I update the name of a guest to better personalize automated messages?

Change a Guest’s Name or Nickname

How can I quickly identify returning guests in the inbox or conversation thread?

Returning Guests: How to Identify Them

What is the "chance of booking" indicator and how does it work?

The “Chance of Booking” Indicator

How to see your guests' reviews from your Hospitable inbox.

Viewing Guest Reviews In The Inbox

You can quickly see if a guest has verified their identity right on the Inbox thread

How to View a Guest’s Verification Status from the Inbox

Why does the thread insight say my guest is not verified when they have been verified?

Guest Verification: Guest Is Verified, But Thread Insights Says “Not Verified”

For Airbnb guests, a “Local Guest” badge is displayed for those who live within close proximity to the listing.

Airbnb: How to Quickly See if Your Guest is a Local

For Airbnb co-hosted listings with more than one connected account, you can change the sender of manual and automated messages.

Airbnb: Select or Change Which Host Account Messages Are Sent From

Quickly identify and address concerns that could impact a guest's stay

Understanding Issue Alerts

Live Presence in the Inbox

Receive and reply to Airbnb support messages directly from your Hospitable inbox.

Airbnb support messages

Learn how to use voice-to-text in the Inbox to speak your messages instead of typing.

Voice in Inbox

Use Notes to collaborate privately with your team directly in a guest conversation.

Teammate notes and mentions in your Inbox

Kelly

Jenn Tomaszewski

Reynir Óli Smárason

Guest Conversations & Guest Insights

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

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