Hospitable makes it easy to identify a guest who has stayed with you before.

When a guest contacts you after they have completed a booking, a returning guest badge shows up beside their name on the Inbox thread (or in the right sidebar):

This insight is useful to hosts, since returning guests may be treated differently by way of communication. After seeing this badge, you may want to customize the guest’s messaging and use the opportunity to welcome them back.

For all returning guests, the conversation thread will remain the same. You’ll be able to view your past conversation(s) with them to easily pick up where you left off.

"Returning guest" features do not work for Booking.com reservations.

Because of how guest profiles are created and sent to Hospitable from Booking.com for each reservation, no two guest profiles look the same, or share the same guest ID. This means Hospitable cannot know when one guest profile is that of a guest who has already booked with you through Booking.com.