When you open a guest conversation in Hospitable, you’ll see more than just the messages. We automatically display key guest details right alongside the thread so you have all the context you need in one place.
What You’ll See
The conversation panel includes important information about the guest and their booking, such as:
Guest Name & Profile Picture – Pulled directly from the booking platform.
Reservation Dates – Check-in and check-out dates.
Check-in & Check-out Times - What time your guests are checking in and out.
Listing & Property – The specific listing or property they’ve booked.
Number of Guests – Helpful for making sure you’re prepared for their arrival.
Number of Pets - Also helpful for making sure their furry buddies are accommodated for.
Booking Source – Airbnb, Vrbo, Booking.com, direct, or manual booking.
Reservation Status – Confirmed, pending, cancelled, or any other status.
Contact Information – Email or phone number when available.
Payout Currency & Amount – As provided by the booking channel.
Special Requests or Notes – Depending on the platform.
Platform-Specific Items & Limitations
Different booking platforms share different levels of detail with Hospitable:
Airbnb
Guest profile picture, verified name, and number of reviews.
Phone number and email are only provided after confirmation, and with certain conditions met on Airbnb. Host must complete the host attestation form here.
Reservation alterations/changes (dates, guest count) must be done in Airbnb.
Vrbo
Guest name and email address (post-confirmation).
Profile photo is not available.
Payout details may be limited.
Booking.com
Phone/email is typically visible only shortly before check-in.
Email address is a generic @guest.booking.com email address, and not the guest's private email address.
Direct Bookings
All details provided by you or the guest at booking.
Full editing rights in Hospitable (name, email, phone, guest count, dates).
Editable vs. Non-Editable Fields
Editable in Hospitable:
Internal Notes
Tags & Labels
Guest Name (Learn more about setting a guest nickname here)
Direct Booking Guest Details (name, email, phone, guest count, dates)
Check-in & Check-out Time
Non-Editable in Hospitable:
Reservation Dates (channel bookings)
Number of Guests (channel bookings)
Payment & Payout Information
Reservation Status
Guest Profile Information (phone number/email address)
Platform Comparison Table
Field / Feature | Airbnb | Vrbo | Booking.com | Direct Bookings |
Guest name | ✅ (synced) | ✅ (synced) | ✅ (synced) | ✅ (editable) |
Profile picture | ✅ | ❌ | ❌ | Optional (editable) |
Contact info (email/phone) | ✅ (after confirmation) | ✅ (after confirmation) | ✅ (limited, near check-in) | ✅ (editable) |
Reservation dates | ✅ (read-only) | ✅ (read-only) | ✅ (read-only) | ✅ (editable) |
Check-in & Check-out Times | ✅ (editable) | ✅ (editable) | ✅ (editable) | ✅ (editable) |
Number of guests | ✅ (read-only) | ✅ (read-only) | ✅ (read-only) | ✅ (editable) |
Reservation status | ✅ (read-only) | ✅ (read-only) | ✅ (read-only) | ✅ (editable) |
Payment & payout info | ✅ (read-only) | ✅ (read-only) | ✅ (read-only) | ✅ (editable) |
Special requests/notes | ✅ (when shared) | ✅ (when shared) | ⚠️ Sometimes | ✅ (editable) |
Internal notes (for host) | ✅ (editable) | ✅ (editable) | ✅ (editable) | ✅ (editable) |
Tags & labels | ✅ (editable) | ✅ (editable) | ✅ (editable) | ✅ (editable) |
Tip: If something looks wrong in the guest details and it came from a booking platform, always update it there. Hospitable will automatically refresh the details once the platform updates.