If you have returning guests who previously completed verification through Direct Premium, you can skip the verification process when creating a custom quote. This streamlines the booking experience for trusted guests while maintaining security.
How to Skip Verification for Returning Guests
When creating a custom quote for a returning guest, Hospitable can reuse their previous verification data if they meet these requirements:
The guest must have completed verification for a Direct Premium reservation after June 25, 2025. If their previous verification was before this date, they'll need to verify again.
The guest must have stayed through Direct Premium previously. Guests who only booked through Airbnb, Vrbo, or Booking.com will still need to complete verification, even if they're returning guests. Their verification data from other platforms is not stored in our system.
When these conditions are met, you'll see an option to bypass verification while creating the custom quote.
When Verification Cannot Be Skipped
Guests will always need to complete verification if they:
Book directly through your site (rather than through a custom quote)
Have never completed Direct Premium verification before
Completed their previous verification before June 25, 2025
Why Guest Verification is Required
Guest ID Verification is required for all Direct Premium reservations as part of the Direct Premium Terms of Service.
This verification allows Hospitable to:
Offer chargeback protection on every Direct Premium reservation
Provide damage protection coverage
Act as Merchant of Record and take on liability for your reservations
According to Section 5.4 (Guest Screening) of the Terms of Service: Hospitable uses a third-party vetting service to screen guests. Only guests who complete successful identity verification may make bookings in the Marketplace. Hospitable may block guests that have passed identity verification but have been identified as high-risk or potentially fraudulent.
Alternative: Manual Bookings
If you prefer not to require verification for a specific guest, you can create a manual booking and collect payment off-platform.
Important: Manual bookings are not eligible for Damage Protection or Chargeback Protection.
Next Steps
Learn how to create a custom quote
Read more about Direct Premium guest verification
Contact support if you have questions about guest verification at [email protected]