Custom quotes allow Direct Basic and Direct Premium hosts to create a personalized booking for guests who contact them outside of their Direct booking website.

When you generate a custom quote, Hospitable temporarily blocks the selected dates. If the guest completes payment before the quote expires, the quote converts into a reservation. If the booking is not completed, the dates are automatically unblocked.

Custom quotes are available for Direct Basic and Direct Premium.

Temporarily Block Dates

When you create a quote, Hospitable:

Places a temporary block on the selected dates
Automatically removes the block if the quote expires or is canceled

This allows you to hold dates without manually managing calendar blocks.

Custom quotes allow you to create a booking over blocked dates without manually unblocking them.

How to Generate a Custom Quote

Go to your Hospitable Calendar.
Select the desired dates.
Click + Add booking at the bottom of the right sidebar.
Select Direct booking.
Enter the guest details and guest count.
Adjust pricing if needed:
- Modify nightly rate or fees
- Add additional fees or manual discounts
- Taxes and Direct Premium fee calculation update automatically.
Setting a Custom Price
Hospitable shows the current “retail” price from your Direct site. You can adjust:
- Nightly rate
- Fees (including custom ones)
- Discounts
Promo codes cannot be applied to custom quotes. To offer a discount, add a line item with a negative amount (for example, “Discount” with -100.00)
Taxes and the Direct Premium fee update automatically when you adjust pricing.
Extra guest fees are not automatically added to custom quotes. You must manually adjust the total to include them.
Choose a quote expiration time:
- 24 hours
- 48 hours
- 72 hours
- 1 week
Confirm the details and submit.

Hospitable will email the guest a secure payment link.

Quote Expiration and Calendar Behavior

If the guest pays before the expiration time, the quote converts into a reservation.
If the quote expires without payment, the dates are automatically unblocked.
If you cancel the quote, the dates are unblocked immediately.

To cancel a custom quote:

Go to the guest conversation in your Inbox.
Select the cancellation option.

The guest will be notified and the payment link will no longer be valid.

Pending quotes cannot be edited. To make changes, cancel the quote and create a new one.

What Happens After You Send a Custom Quote

1. Guest Receives Payment Link

The guest receives an email with a link to complete payment.

If they cannot find the email:

Ask them to check their spam or junk folder.
Try creating a new quote using a different email address.
If issues persist, contact [email protected].

2. Payment and Authorization Hold

Once the guest submits payment:

Hospitable places an authorization hold on their card.
The booking will show as Pending until the booking is accepted.

3. ID Verification and Guest Portal Tasks

Guests must complete:

ID Verification
Required Guest Portal tasks

For Direct Premium, custom quotes do NOT bypass ID Verification or Guest Portal requirements. Guests must complete all verification steps before the reservation can be accepted.

If a booking remains in Pending status, it usually means the guest has not completed their required tasks. You can resend the Guest Portal link from the guest’s conversation in your Inbox.

4. Reservation Acceptance

For Direct Basic:

The reservation is automatically accepted once payment is completed.

For Direct Premium:

The guest must complete ID Verification and Guest Portal tasks.
After completion, you can accept the reservation.
Once accepted, the card is charged and funds are captured.

If Instant Book is enabled for Direct Premium and the guest successfully passes ID Verification, the reservation may be accepted automatically.

Important Limitations

Custom quotes cannot be edited once sent.
Cancel and recreate the quote if changes are required.
After a reservation is confirmed, any changes must be processed as an alteration.
Extra guest fees must be added manually.
Promo codes cannot be used with custom quotes; discounts must be added manually.

Custom quotes are designed to give hosts flexibility while maintaining Direct booking verification and payment protections.