Custom quotes allow Direct Basic and Premium hosts to generate a personalized quote for guests who may contact them outside of their Direct booking website. We'll hold a temporary block on the dates until the guest completes payment, or until the quote expires, unblocking the dates.
Benefits of using custom quotes
Set your own price
We'll show you your current "retail" price on your Direct site and let you change your nightly rate and fees, including adding any special discounts or additional fees directly to the invoice.Conditional calendar blocks
Block dates and forget about it. If the guest doesn't make payment in time, we'll automatically remove the block.
How to generate a custom quote
Select dates on your Hospitable calendar
Click
+Add bookingat the bottom of the right side barSelect Direct booking
Enter all guest details you have plus the guest count
Make any desired changes to the price
This is an optional step, allowing you to edit values for your nightly rate and fees
You can add any additional fees or discounts. Promo codes cannot be applied to custom quotes, but you can add a manual discount in place it.If you need to offer a discount, you can add a line item with a negative amount as an alternative to promo codes. For instance, to provide a $100 discount, add a line labeled "Discount" with a value of -100.00.
Taxes and Direct Premium fee calculation update automatically. Note that extra guest fees are not automatically added in custom quotes. To include them, manually adjust the total amount to reflect these charges.
Set the quote expiration time of 24, 48, 72 hours or 1 week.
Confirm details and submit
Hospitable emails a link to pay to the guest
As long as the guest makes payment before the expiration time, the quote will convert into a reservation. If you cancel the quote from the inbox, or if payment is not made, your calendar will be unblocked. To cancel a custom quote, navigate to the guest conversation in your Inbox and use the available cancellation options. After canceling, the guest will be notified, and the quote link will no longer be valid.
For Direct Basic, quotes are immediately accepted after payment. For Direct Premium, guests may still need to complete guest verification steps before the reservation is automatically accepted.
Note: Custom quotes allow you to book over blocked dates without unblocking them. Pending bookings/quotes cannot be edited, cancel and rebook if you need to update any information before confirmation or process and alteration after the booking is confirmed.
What Happens After You Send Your Custom Quote
Your guest will receive an email to pay for their booking. Note: If they're having trouble finding the email, ask your guest to check their spam/junk folder or try creating a new quote with a different email. If that doesn't work, contact our support team at [email protected].
Once your guest pays and confirms the booking, we'll create an Authorization hold on their card until you accept the booking.
Your guest will be required to complete an ID Verification and complete guest portal tasks. Note: If the booking is still showing a 'Pending' status, it may be that the guest hasn't completed their tasks. You can send them the guest portal link found in your Hospitable Inbox conversation with the guest.
Once ID Verification and Guest Portal tasks are complete, you'll have the ability to accept the reservation. Once you accept the reservation, the guest's credit card will be charged, and we'll capture the funds. Note: If you have Instant Book enabled, and the guest passes ID Verification, the booking will get accepted automatically.