Hospitable.com

What the Direct booking experience looks like for a guest and a host

How Direct bookings work

Block dates, and generate a payment link for guests to complete the Direct booking.

Adding a Direct Booking

How to cancel a booking and issue refunds.

Cancelling Direct bookings

How it works, what's covered, and how to report an incident

Direct Premium Damage Protection

Automatically accept qualified Direct booking requests

Instant Book for Direct

Manage promotions by configuring discounts to share with your guests.

Direct promo codes

How to configure the cancellation policy manager to match your business

Direct Cancellation Policies

Every Premium booking is vetted and ID verified

Direct Premium guest verification

How to send money and make ad-hoc requests for money for Direct bookings.

Direct: Send Or Request Money

Block dates, set a price, and generate a payment link for guests to complete the booking.

Custom quotes

Allow your guests to make partial payments and manage these bookings.

Direct Payment Terms

Drive conversions on large bookings and long lead times by allowing guests to pay in installments.

Improve conversions with payment terms

Starting January 1, 2025, a 7.5% levy will apply to short-term rental bookings in Victoria, Australia. This levy applies to the total booking fees paid, including accommodation fees, cleaning fees,…

Victorian Short-Term Rental Levy: Overview

Western Australia Short-Term Rental Register

Leave and Receive Reviews for Direct Bookings

Understand the processes and identify how to manage your Direct booking.

Direct Booking Guest FAQs

How discounts apply to Direct bookings

Managing your Direct Booking Service fees to align to your business model.

Direct Booking Service Fees

How to adjust reservations for your guest, and issue refunds.

Altering Direct Bookings

Ethan Brown

Andrew Schorr

Dawn Ginie Santoyo

Accepting, modifying, and cancelling Direct bookings

Managing bookings

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.