Leaving Reviews for Direct Guests
Leave a review for your guests to share your experiencing hosting that guest with other Hospitable hosts. Your review will not be shared with the guest.
After a guest checks out, you can leave a review from the inbox thread.
When you receive a booking request from a guest that has been reviewed by other hosts, you will see if the guest is recommended by other hosts.
If you have Instant Book enabled, requests to book from guests that are not recommended by other hosts will not be automatically accepted.
Receive Reviews from Direct Guests
After a guest checks out, they'll receive an email asking them to review their stay. Guests can leave their review in the guest portal. These reviews can be displayed on your Direct site.
Tip💡You can prompt your guests to leave you a review for their Direct stay by creating an after check-out messaging rule. Use the %guest_portal% short code to send the guest a link to the guest portal to leave a review.
For example:
Replying to reviews is not supported on Direct bookings yet.
Troubleshooting Reviews for Direct Bookings
Why didn't my guest receive a review request?
Review requests are sent automatically after checkout. If your guest didn't receive one, check the following:
Is the review request messaging rule enabled? Go to Messaging Rules and ensure the review request rule is active for Direct bookings.
Does the guest have a valid email? Review requests are sent by email. If the guest's email is missing or invalid, the request won't be delivered.
Has enough time passed since checkout? Review requests are typically sent after checkout based on your messaging rule timing. Check the scheduled send time in the reservation's messaging timeline.
Did the guest already leave a review? If the guest reviewed before the automated request was sent, the system may skip the request.
What's the difference between the Review Request Messaging Rule and Review Rules?
Review Request Messaging Rule controls when and how guests are asked to leave a review (timing, message content, delivery channel).
Review Rules control how you as a host respond to reviews — for example, automatically posting a reply to positive reviews.
These are separate features. Enabling one does not affect the other.
Can I customize the review request message?
Yes. You can edit the review request messaging rule to customize the message content, timing, and conditions. Go to Messaging Rules, find the review request rule, and edit it to your preference.
Can I manually send a review request?
There is currently no way to manually trigger a review request. If the automated request wasn't sent, check the troubleshooting steps above to identify why. If the issue persists, contact support.