When guests book your property through Hospitable Direct, they receive two types of emails that look different from each other.
Hospitable Automated Transactional Emails
These are system-generated emails sent automatically by Hospitable for important booking updates. They feature:
Purple header with the Hospitable logo at the top of the email
Professional, standardized formatting consistent across all Direct bookings
Transactional content such as:
Booking confirmation notifications
Payment schedule updates
Reservation alteration confirmations
Cancellation notifications
Example: When a guest's reservation is confirmed, they'll receive an email with Hospitable branding that includes their booking details, a payment summary, and the cancellation policy.
Hosts cannot see these transactional emails in their account. If you'd like to see what was sent to a specific guest, please reach out to support at [email protected].
What they look like:
Messages from Hospitable Inbox
These are messages you send to your guests, either manually or through automated messaging rules. They appear as emails from your listing name and include:
Your Direct listing name as the sender (e.g., "Skyrise Port of Miami/Little Havana/Miami Beach")
Simple text formatting with your message content
A small footer note: "This message was sent using hospitable.com"
Message content such as:
Welcome messages
Check-in instructions with door codes and WiFi details
Pre-arrival information
Any manual messages you send during the guest's stay
Example: Your automated check-in instructions message will appear to come from your property name and contain the personalized details you've included in your message rule, such as the unit address, door code, and guidebook link.
What they look like:
Note: This is how it shows on the guest side for Manual bookings as well. Manual bookings do not receive transactional emails.
Why the difference?
Hospitable uses branded transactional emails to ensure important booking and payment communications are easily recognizable and trustworthy. Messages sent through the Inbox appear more personal and come directly from your property, making guest communication feel more direct and authentic.
Both types of emails are legitimate communications from your Hospitable Direct booking system and can be trusted by your guests.