How to alter a booking
Alterations can only be processed on accepted bookings. When a change needs to be done to Pending bookings, accept it first and process the alteration after or cancel the booking and recreate it with the new dates.
If you need to make alterations to a Direct booking:
Open the conversation in your Inbox or click it from the calendar.
Click on the Alter reservation button
For Direct bookings, you can currently alter the number of guests, check-in and check-out dates (changing the property is not yet available)
You’ll be presented with the price difference, which may be positive or negative depending on the changes made. If necessary, you can also make modifications to the new price.
Set a timeframe for the hold of the Alteration request. The calendar will be blocked based on this timeframe set.
Click Continue, review the details of the alteration, and press Confirm the alteration
An alteration request email will be sent to the guest and they can confirm or deny it.
Once accepted. we will automatically charge or refund the guest the difference
The guest will not need to take any action. We will attempt to charge their card on file for any additional amount.
If their payment method fails, we send out an email to allow guests to change their form of payment.
If a booking has payment terms, computation may be different. See payment terms for more details.
Related articles:
Cancelling Direct bookings