You have control over how service fees are handled and displayed to your guests. You can update your setup anytime under Direct > Booking Policies > Service Fees.
Direct Premium
Default setup:
Guests pay a 4% service fee.
Hosts are charged a 3% host fee (deducted from payouts).
Alternative option:
Hide the guest service fee and apply a 7% host-only fee instead.
👉 Recommendation: To keep your payout neutral, most hosts adjust their Direct markup rate to match the host fee. For example, if you select the 7% host-only fee, you can set your markup rate to 7% so that the impact on payouts is balanced.
Example calculations:
Guest service fee = (Nightly rate + fees) × 4%
Host service fee = (Nightly rate + fees + taxes + GSF) × 3%
Host-only fee = (Total amount paid) × 7%
Direct Basic
Direct Basic does not include service fee options.
For new Hospitable Professional plan customers, a 1% host fee applies to Direct Basic reservations.
All customers also pay about 3% in Stripe processing fees.
⚡ Important: Guests will not see these fees. To make sure your payout stays consistent, we recommend adding 4% to your base price in your Direct markup rates.