Hospitable offers hosts the ability to verify any guest, anytime.
Requesting additional verification is available for any reservation (except Direct Premium reservations, which already includes guest verification automatically), on any platform for hosts who do not already have their own Autohost integration.
When you request verification, you must select at least one of the following checks:
Identity Verification
If you've purchased this check, the guest will be required to upload a photo of their government-issued ID, and take a selfie. Hospitable runs checks on the photo of the ID document to:
ensure its validity,
confirm that the image on the ID matches the selfie,
and to match the information on the ID with the guest's information on the reservation.
If there is cause for concern, like the names don't match or the ID cannot be verified as valid, the guest will be flagged for your manual review.
Sex Offender Check (USA only)
If you've purchased this check, Hospitable will check public sex offender registries for names that match your guest's.
If you've also purchased the Identity verification check, the name on the government-issued ID is used.
If you have not purchased the Identity verification check, the name given by the guest on the reservation is used.
In addition to the checks you've purchased, we also run the following checks on every reservation where verification is requested, for no additional cost.
Fraud detection - examining the guest's location, browser configuration, internet connection type, payment data, and more to surface fraud signals.
Screening assistant - taking into account reservation and property information to highlight potential concerns related to the booking lead time, length of stay and number of guests in relation to the property.
It's important to note that the any risks or failures highlighted should be considered in the context of the results as a whole.
More details are available in our help article discussing guest verification as part of Direct Premium