This feature is being gradually rolled out to hosts with beta features enabled, and will be made available to all hosts in September, 2024.
Hospitable and Autohost have partnered up to offer Hospitable hosts the ability to verify any guest, anytime. Requesting additional verification is available for any reservation (except Direct Premium reservations, which already includes guest verification), on any platform for hosts who do not already have their own Autohost integration.
When you request verification, you must select at least one of the following checks:
Identity verification - If you've purchased this check, the guest will be required to upload a photo of their government-issued ID, and take a selfie. Autohost runs checks on the ID image to ensure it's validity, confirms that the image on the ID matches the selfie, and matches the information on the ID with the guest's information on the reservation. If there is cause for concern, like the names don't match or the ID cannot be verified as valid, the guest will be flagged for your manual review.
Sex offender check - If you've purchased this check, Autohost will check public sex offender registries for names that match your guest's.
If you've also purchased the Identity verification check, the name on the government-issued ID is used.
If you have not purchased the Identity verification check, the name given by the guest on the reservation is used.
In addition to the checks you've purchased, we also run the following checks on every reservation where verification is requested, for no additional cost.
Social media checks - Autohost scans for social accounts that match the name of the guest. While it should never be used alone in a decision making process, the lack of presence on social accounts may be one indicator of fraud.
Fraud detection - Autohost takes into account the location the guest while they're completing the guest portal. They'll highlight information about the guest's digital footprint like, internet service provider, connection type, and include if the guest's information was involved in data breaches and when.
Screening assistant - Autohost takes into account reservation and property information to highlight potential concerns related to the booking lead time, length of stay and number of guests in relation to the property.
It's important to note that the any risks or failures highlighted should be considered in the context of the results as a whole.