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How to View a Guest’s Verification Status from the Inbox
How to View a Guest’s Verification Status from the Inbox

You can quickly see if a guest has verified their identity right on the Inbox thread

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

Each booking channel has its own process to verify a guest's identity. It can be through (but is not limited to) the following:

  • Legal name

  • Address

  • Government ID

  • Recent photo

  • Phone number or email

You can check the status of the guest’s verification in the guest’s conversation thread, right below their very first message to you. This includes the status of their identity verification.

Our system will indicate whether or not they are verified, but it does not specify the verification method used.

Note: this feature is not supported for guests.


The verification badge is based on Superhog's ID verification.


You can read more about Airbnb's verification here.


Guests will be marked as verified if their email or phone numbers are verified.

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