Whether it’s due to a high-value booking or a sensitive conversation with a guest, starring a conversation allows you to get back to it quickly.
Star a conversation
Open the conversation in the Inbox .
Click on the 'Star' icon next to the guests name, the conversation is now starred.
Unstar a conversation
Open the conversation in the Inbox.
Click on the 'Star' icon next to the guests name on a starred conversation, this will unstar the conversation.
Viewing starred conversations
Navigate to the Inbox.
On the left panel, click on 'Starred' to view the Starred conversations segment.
You will see a list of all Starred conversations.