Resolving a conversation allows you to remove it from the main Inbox and place it into the Resolved segment. This is a handy way of removing conversations from your Inbox view that no longer require your immediate attention.
You can always find Resolved conversations in the inbox:
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What happens when a conversation is resolved?
Resolved conversations:
Receive a Resolved status
Are removed from the main Inbox view and are moved to the status folder shown in the above screenshot
Are still viewable on Hospitable
Can still be sent manual replies from the Inbox
Will still be sent automated scheduled messages from Hospitable
Conversations will automatically go back to the main Inbox when:
A new message is received from the guest
The status of a reservation changes on that conversation
How to Mark Conversation(s) as Resolved
Open the Inbox
Select the conversations which you wish to resolve using the checkboxes to the left of each item
Click the Resolve button in the floating panel at the bottom of the screen
How to View Resolved Conversations
Open the Inbox
Click on the Resolved segment under Status in the sidebar
How to Unresolve Conversations
Open the Resolved segment on the Inbox following the steps above
Select the conversations which you wish to unresolve using the checkboxes to the left of each item
Click Unresolve at the bottom of the screen
