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How to Clean Up Your Inbox View by Resolving Conversations
How to Clean Up Your Inbox View by Resolving Conversations

You can place conversations that no longer need your current attention in a special "resolved" folder

Kelly avatar
Written by Kelly
Updated over a week ago

Resolving a conversation allows you to remove it from the main Inbox and place it into the Resolved segment. This is a handy way of removing conversations from your Inbox view that no longer require your immediate attention.

You can always find Resolved conversations in the inbox:

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What happens when a conversation is resolved?

Resolved conversations:

  • Receive a Resolved status

  • Are removed from the main Inbox view and are moved to the status folder shown in the above screenshot

  • Are still viewable on Hospitable

  • Can still be sent manual replies from the Inbox

  • Will still be sent automated scheduled messages from Hospitable

Conversations will automatically go back to the main Inbox when:

  • A new message is received from the guest

  • The status of a reservation changes on that conversation


How to Mark Conversation(s) as Resolved

  1. Open the Inbox

  2. Select the conversations which you wish to resolve using the checkboxes to the left of each item

  3. Click the Resolve button in the floating panel at the bottom of the screen


How to View Resolved Conversations

  1. Open the Inbox

  2. Click on the Resolved segment under Status in the sidebar


How to Unresolve Conversations

  1. Open the Resolved segment on the Inbox following the steps above

  2. Select the conversations which you wish to unresolve using the checkboxes to the left of each item

  3. Click Unresolve at the bottom of the screen

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