The Guest Portal allows guests to view and manage their reservation from a single web-based experience. Depending on the booking type and your Hospitable configuration, guests can complete registration tasks, review booking details, purchase upsells, and contact the host.

Guests do not need to download an app to use the Guest Portal. Access is provided through a secure link shared by the host or included in reservation emails and messages.

The Guest Portal is available for bookings from all channels, with certain features depending on the booking source and reservation status.

For Direct bookings, guests can access the Guest Portal using the Manage my stay button in the booking confirmation email.

For all bookings, you can use the %guest_portal% short code to include the link to the Guest Portal in your messaging rules. Note that this short code can only be used in messages for accepted bookings.

You can also copy the Guest Portal link directly from the Inbox. Hosts can open the same link to preview the guest experience.

By default, the Guest Portal is hosted at stay.hospitable.com. You can customize the experience with your own branding and domain.

You can configure a custom domain for your Guest Portal under:

Guest experience → Guest portal → Settings

Example:

guests.yourdomain.com

Configure your brand under:

Settings → Brands

Then enable it in:

Guest experience → Guest portal → Settings

Your selected branding will appear throughout the Guest Portal, including:

You can update the property image shown in the Guest Portal under:

Property → Details

The following sections may appear in the Guest Portal depending on the reservation type and your Hospitable configuration.

Guests may see tasks they need to complete before check-in.

If a rental agreement applies to the reservation, guests can review and sign it directly from the Guest Portal.

Signing requires two-factor authentication for security purposes. After signing, guests can download a copy of the completed agreement.

You can also request a simple ID verification through the rental agreement flow.

If guest verification is enabled for the reservation, guests can complete the verification process directly in the Guest Portal.

This process may include:

The Guest Portal displays the House Rules configured in:

Property → Details

If you have upsells configured in Guest Experience, eligible products and services will appear in the Guest Portal.

Guests can review and purchase available upsells directly from the portal.

Guests can access signed rental agreements and related reservation documents from the Documents section.

If security deposits are enabled for a reservation, guests can view:

This information is displayed directly in the Guest Portal.

Guests can contact hosts directly from the Guest Portal using the Contact host button.

For Direct and manual reservations, guests can:

Messages sent from the Guest Portal sync directly with the Hospitable Inbox conversation thread.

Guests will still receive scheduled and automated messages by email, but they can now also review those messages directly from the Guest Portal.

For OTA reservations, guests can continue contacting hosts through the Guest Portal using the existing OTA messaging flow.

The following features are only available for Direct bookings.

For confirmed Direct reservations, guests can view the property address directly in the Guest Portal.

The address includes:

Guests can review payment details directly from the Guest Portal, including:

Guests can also pay scheduled payments early if desired.

Guests can review the cancellation policy associated with their reservation.

Guests can cancel their reservation directly through the Guest Portal.

The refund amount is calculated automatically based on the cancellation policy.

Two-factor authentication is required before cancellation can be completed.

After checkout, guests may be prompted to leave a review for their stay.

Guest Portal displaying reservation details, guest tasks, payments, and contact options.