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Guest experience
We are help to you a deliver a stellar guest experience!
Tutorial: the sofa bed
Tutorial: requiring a phone number
Tutorial: vetting your guests
Tutorial: Answers dependant on calendar availability
What happens when a reservation is altered
FAQs & Troubleshooting - Guest Experience
How do I create a unique message for each property?
What are the different Timing options for event messages?
Can I send scheduled messages to guests who booked last-minute?
How can I automatically pre-approve inquiries?
Why did I get a warning stating that my message may be rejected?
How do I schedule a message to be sent on a specific day of the week?
Why didn't my answer send automatically?
What is the difference between Cancelled and Failed message status?
Why was an event message not sent to a returning guest?
Why wasn't an automated message sent to my guest?
How to send attachments, documents, or links in messages
If I edit a messaging rule, will it update existing messages already prepared for guests?
Tutorial: Adapt your booking confirmation depending on the check-in date
How can I add a picture to a scheduled message?
How do I send booking confirmation messages to returning guests?
Can I send 2 messages for the same event for the same property?
How do I change when a scheduled message is going to be sent for one guest?
How do I cancel or delete a scheduled message for one guest?
How do I create a messaging rule to automate my messages?
Can I receive or disable email notifications when a message is sent?
Which events can trigger an automatic response?
How do I edit an automatic message that is prepared for a guest?
How can I delay an automatic message?
Why was my message sent at a different time?
Why are my messages not being scheduled?
Which time zone will be used for scheduled messages?
What are the types of messaging rules available?
What are scheduled messages?
Can I automate my reviews?
Review Request messaging rule vs Review rules
How do I restore a deleted review?
How to create a review rule?
3. When will my automated review be generated?
4. Can you randomize automatic reviews for my guests?
5. When will my review be published?
Can I send automated reviews manually?
How to edit or cancel an automated review?
Can I publish my review on Airbnb anyway?
I want to publish a bad review for one of my guests
List of short codes, their definitions, and restrictions
Why is the %total% short code showing a different amount?
How is the check-in and check-out time being defined?
What are short codes?
Why isn't the short code I want shown in the list of currently available short codes?
What time format is used in automatic messages?
Tutorial: short codes for smart locks
What are custom code conditions?
Why was my custom code condition 'check-in is in [less than/more than] days' not honored?
What are Custom Codes?
How can I use custom codes without conditions?
Can custom codes have the same name?
Where can I see all available custom code conditions?
Can custom codes include short codes and other custom codes?
How do I include custom codes in my templates?
Tutorial: Offering to extend a booking
How do I create a custom code?
Custom code for requesting flight number
How do you determine the language of the conversation with my guest?
How to change the way the language of the guest is being detected?
How does "prioritizing the language of the conversation" work?
Are short codes multilingual?
Are custom codes multilingual?
How do I change the fallback language?
What language is used to generate reviews?
What is the fallback language?
Can you detect questions in other languages than English?