Guest experience

We are help to you a deliver a stellar guest experience!

Pierre-Camille Hamana avatar Assistant avatar Marii Ojastu avatar +8
84 articles in this collection
Written by Pierre-Camille Hamana, Assistant, Marii Ojastu and 8 others
Automating your messages

How do I create a unique message for each property?

You can create a unique messaging rule that only applies to a single property
Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

Can I send scheduled messages to guests who booked last-minute?

Denise Marie Rebollido avatar
Written by Denise Marie Rebollido
Updated over a week ago

What are the different Timing options for event messages?

Set the send time of your messages according to your preferences
Denise Marie Rebollido avatar
Written by Denise Marie Rebollido
Updated over a week ago

A guest asked me a question, why didn't my answer send automatically.

So you've got your answers set up to answer your guests' questions, but for some reason the answer didn't send.
Reynir Óli Smárason avatar
Written by Reynir Óli Smárason
Updated over a week ago

How do I schedule a message to be sent on a day of the week?

You can now send messages to your guests during their stay to let them on a specific day of the week.
Toby Okeke avatar
Written by Toby Okeke
Updated over a week ago

What is the difference between Cancelled and Failed message status?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Why was an event message not sent to a returning guest?

Automatic responses to events are not sent to returning guests for a reason.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Why wasn't an automatic message sent to my guest?

Here is what to check when you notice that the automatic message wasn't sent to your guest.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

How to send attachments, documents, or links in messages

Send files by including links in message templates after a booking
Alyssa Ward avatar
Written by Alyssa Ward
Updated yesterday

If I make changes to a messaging rule, will it update existing messages already prepared for guests?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How can I add a picture to a scheduled message?

Learn how to include picture attachments to messages.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

How do I send booking confirmation messages to returning guests?

By default, we don't send booking confirmation to returning guests, but you can change that in the account settings.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Can I send 2 messages for the same event for the same property?

It's not possible to send messages for the same event (and for the same property), but here are some ways to make it happen.
Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

How do I change when a scheduled message is going to be sent for one guest?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How do I cancel or delete a scheduled message for one guest?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How do I create a messaging rule to automate my messages?

Messaging rules create the automatic and scheduled messages sent to your guests.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I receive or disable email notifications when a message is sent?

Learn how to manage notifications triggered when the automatic message is sent.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Which events can trigger an automatic response?

Several events are special and can trigger an automatic message, when time is of the essence.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

How do I edit an automatic message that is prepared for a guest?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How can I delay an automatic message?

We offer you the possibility of delaying some automatic messages dependent on your settings if that is a better fit for your hosting style.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Why was my message sent at a different time?

Learn what affects when my messages are sent and which time zone they are sent in.
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago

Why are my messages not being scheduled?

Steps to take when messages aren't being scheduled or sent as you expect.
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago

Which timezone will be used for scheduled messages?

We will use the timezone of your property, and in some cases check the time in the guest's native timezone.
Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

What are the types of messaging rules available?

The widest range of messaging automation for guest communication in the industry.
Assistant avatar
Written by Assistant
Updated over a week ago

What are scheduled messages?

Using scheduled messages to automate your guest messaging
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago
Automating your reviews

Review Request messaging rule vs Review rules

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I delete or cancel an automated review?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How do I restore a deleted review?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

1. Can I automate my reviews?

We can help you automate your reviews, while keeping you in control when it matters.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

2. How to create a review rule?

Review rules can be created within Guest experience.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

3. When will my automated review be generated?

We capture the review from the booking platform, as soon as it created there.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

4. Can you randomize automatic reviews for my guests?

With multiple review rules, your comments can be randomized.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

5. When will my review be published?

The review can be published at the time of your review rules, and earlier if you decide to send it manually.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Can I send automated reviews manually?

Reviews can be edited and sent manually if you'd like to send them earlier.
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago

How to edit an automated review?

You can always edit the comments and star rating of any pending review, automated through your review rules.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I publish my review on Airbnb anyway?

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

I want to publish a bad review for one of my guests

Marking a review as a Bad review will reschedule it to 20 seconds before the review period is due to expire.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago
Automating your replies to questions

Can I set different Timing options for question rules?

Automatic answers follow a single Timing option set for question rules.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can you detect questions from my guests?

Hospitable uses AI to detect and reply to questions automatically.
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago

What question categories can you detect?

What questions can be detected for automated answers?
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How to set up an automatic response to a question?

How do I set up answers to question categories?
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Should I include greetings in my replies to questions?

Should I write a salutation in my question rule template?
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

When will the automatic answer to a question be sent?

How and when the automatic answer is sent depends on the context of the question and your configuration.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

What is the %answers% short code doing in my templates?

The %answers% short code is a way to include your answers to questions within inquiry, request to book and reservation rules.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I configure a different response to a question based on the stage of the conversation?

You may need to create different answers to a question depending on when it is asked.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I create a new question to detect?

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago