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Guest Experience
Automate guest messaging, reviews, answer guests' common questions, and more
Messaging Rules Overview: Event Messages vs Scheduled Messages
Messaging Rule Templates
Creating a Messaging Rule
Sending pictures, attachments, documents, or links to guests
How can I automatically pre-approve inquiries?
Can I receive or disable email notifications when a message is sent?
Property specific messages
How do I schedule a message to be sent on a specific day of the week?
Can I send scheduled messages to guests who booked last-minute?
What are the different Timing options for event messages?
Why didn't my answer send automatically?
Why did I get a warning stating that my message may be rejected?
What is the difference between Cancelled and Failed message status?
Why was an event message not sent to a returning guest?
Why wasn't an automated message sent to my guest?
If I edit a messaging rule, will it update existing messages already prepared for guests?
How do I send booking confirmation messages to returning guests?
Can I send 2 messages for the same event for the same property?
Which events can trigger an automatic response?
How do I change when a scheduled message is going to be sent for one guest?
How do I cancel or delete a scheduled message for one guest?
How do I edit an automatic message that is prepared for a guest?
How can I delay an automatic message?
Why was my message sent at a different time?
Why are my messages not being scheduled?
Which time zone will be used for scheduled messages?
What happens when a reservation is altered
Messaging rule settings and options
Messaging rule scoping
New inquiry messaging rule
New pre-approval messaging rule
New request to book messaging rule
New reservation messaging rule
New cancellation messaging rule
Expired pre-approval messaging rule
Inquiry/booking request denied messaging rule
New special offer messaging rule
Event messages
Scheduled messages
Review Request messaging rule vs Review rules
How do I restore a deleted review?
Automate Your Airbnb Reviews Using Review Rules
3. When will my automated review be generated?
4. Can you randomize automatic reviews for my guests?
5. When will my review be published?
Can I send automated reviews manually?
How to edit or cancel an automated review?
Can I publish my review on Airbnb anyway?
I want to publish a bad review for one of my guests
How can I use AI to publish reviews for my Airbnb guests?
How do you determine the language of the conversation with my guest?
How to change the way the language of the guest is being detected?
How does "prioritizing the language of the conversation" work?
Are short codes multilingual?
Are custom codes multilingual?
How do I change the fallback language?
What language is used to generate reviews?
What is the fallback language?
Can you detect questions in other languages than English?