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Guest experience
Guest experience

We are help to you a deliver a stellar guest experience!

Pierre-Camille Hamana avatarAlyssa Ward avatarJenn Tomaszewski avatar
8 authors86 articles

Tutorial: the sofa bed
Tutorial: vetting your guests
Tutorial: requiring a phone number
Why did I get a warning stating that my message may be rejected?
How can I automatically pre-approve inquiries?
Can I send scheduled messages to guests who booked last-minute?
What are the different Timing options for event messages?
How do I create a unique message for each property?
Why didn't my answer send automatically?
How do I schedule a message to be sent on a specific day of the week?
What is the difference between Cancelled and Failed message status?
Why was an event message not sent to a returning guest?
Why wasn't an automated message sent to my guest?
How to send attachments, documents, or links in messages
If I edit a messaging rule, will it update existing messages already prepared for guests?
Tutorial: Adapt your booking confirmation depending on the check-in date
How can I add a picture to a scheduled message?
How do I send booking confirmation messages to returning guests?
Can I send 2 messages for the same event for the same property?
How do I change when a scheduled message is going to be sent for one guest?
How do I cancel or delete a scheduled message for one guest?
How do I create a messaging rule to automate my messages?
Can I receive or disable email notifications when a message is sent?
Which events can trigger an automatic response?
How do I edit an automatic message that is prepared for a guest?
How can I delay an automatic message?
Why was my message sent at a different time?
Why are my messages not being scheduled?
Which time zone will be used for scheduled messages?
What are the types of messaging rules available?
What are scheduled messages?
Tutorial: Answers dependant on calendar availability