The “Before check-in” messaging rule is sent a certain amount of time before the guest’s scheduled check-in time, or exactly at the check-in time.

Use this messaging rule to communicate any information that your guest might need before checking in, such as how to gain access to the property, recommendations for things to do and see in the area, or whatever else you feel the guest should know before their stay with you.

You can read all about the settings options for this messaging rule, here.

See the full article on messaging for last-minute bookings here.

If a guest books a stay with you past the scheduled send time of your “Before check-in” messaging rule, and you do not have the “Exclude last minute bookings” setting enabled on the messaging rule, then we will send the message 30 minutes after the guest books.

You can find a pre-made template for this messaging rule here.