In this article, we've contained all of the default rule templates that are generated when you first create your Smartbnb account.

Please note: Anything in these templates surrounded with the percentage sign (%) is a short code.

Before Booking Templates

New Booking Inquiry

Hello %guest_first_name%!

Thanks a lot for your interest in %listing_name% for your trip in %listing_city%!

I wanted to confirm right away that it would be a pleasure to host you from %check_in% to %check_out% (%guests% for %nights%).

Although the %listing_type% is still available at this time, I may have received requests for those dates. I would advise you to book quickly.

%answers%

If you need any additional information, please feel free to ask, it would be my pleasure to answer you!

I look forward to hosting you!

Best regards,

%host_first_name%


New Pre-approval

Hello %guest_first_name%,

I wanted to confirm that you have been pre-approved to book the %listing_type%. According to Airbnb, you will have 24 hours to book, after which the approval will expire.

The pre-approval would concern a reservation from %check_in%, with %guests% for %nights%.

If you need any additional information, please do not hesitate to ask, it would be my pleasure to answer you!

Best regards,

%host_first_name%

New Request to Book

Hello %guest_first_name%, and thanks for your interest in %listing_name%!

I wanted to confirm right away that I have received your request to book my %listing_type% from %check_in%, with %guests% for %nights%. The total price would be %total%.

I will review your request and will come up with an answer as soon as possible so that you can prepare your trip accordingly.

%answers%

If you need any additional information, please do not hesitate to ask, it would be my pleasure to answer you!

Best regards,

%host_first_name%

Expired Pre-Approvals

Hi again %guest_first_name%, 

I hope this message will find you well. I see that my earlier pre-approval has expired. If you are still interested in renting out the %listing_type%, I have extended your pre-approval for another 24 hours.

Let me know if you have questions!

Best regards,

%host_first_name%

Payment Issue

Hi %guest_first_name%,

%platform% has notified us this reservation won't be confirmed until your payment information has been updated.

Let us know if there's anything we can help with to get your booking into our %listing_type% confirmed!

Best regards,

%host_first_name%

Before Check-in Templates

New Reservation

Hello %guest_first_name%, and thanks for your reservation!

I wanted to confirm right away your reservation at %listing_name% starting on %check_in% for %nights% with %guests%.

%answers%

If you need any additional information, please do not hesitate to ask, it would be my pleasure to answer you!

In any case, I will contact you a few days before your arrival to make sure that everything is okay on your side, and give you some additional instructions for a smooth check-in.

I look forward to hosting you!

Best regards,

%host_first_name%

Check-in instructions

Dear %guest_first_name%,

It would be my pleasure to welcome you on %check_in% at %listing_full_address% for your trip in %listing_city%.

Could you please let me know as early as possible at what time you plan on arriving?
You are welcome to check-in from %check_in_hour%, any other check-in time would have to be mutually agreed in advance as the %listing_type% may be occupied at that time.

%house_manual%

Here are some directions that may help you reach the flat:

%listing_directions%

%listing_transit%

I would also like to remind you of the House Rules:

%house_rules%

I hope that you will have an enjoyable stay at %listing_name%!

Best regards,

%host_first_name%

Staying Templates

First Morning

Hi %guest_first_name%, 

We hope that you have settled in alright and that you are enjoying your stay. Please let me know if there is anything you need or if we can assist you in any way!

All the best and enjoy your stay!

%host_first_name%


Check-out instructions

Hi %guest_first_name%,

I hope that you are having an excellent stay so far at %listing_name%! I would like to remind you that check-out time is by 11, unless explicitly agreed otherwise.

Let me know if you have any questions!

Safe travels!

%host_first_name%

After Check-out Templates

Review request

Hi %guest_first_name%, 

It was a pleasure hosting you in %listing_city%. We will be certain to leave a great review for your stay and I hope you will have great trips again on Airbnb. If you ever come back, please let us know and give us the chance to accommodate you again!

If you ever have any suggestion on how to improve your trip, please do not hesitate to let us know right here, as we are constantly working to improve the experience for everyone.

Best regards,

%host_first_name%


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