Hospitable messaging rules are divided into two categories:
Each rule type includes different settings and behaviours depending on when the message is triggered.
This article explains the available settings for each messaging rule type and how they affect message delivery.
Event Messages
Event messages are triggered automatically when a specific event happens in a reservation.
See more about event messages here.
New Inquiry
Automatically pre-approve inquiries
When enabled, Hospitable automatically pre-approves inquiries received from Airbnb and Vrbo.
Booking.com inquiries do not support Automatically pre-approve inquiries.
Enabling this setting automatically disables any “New pre-approval” messaging rules, since both actions serve the same purpose.
New Pre-Approval
This event message does not include additional settings.
If the “New inquiry” rule is configured to automatically pre-approve guests, Hospitable will not send “New pre-approval” messages.
New Request to Book
This event message does not include additional settings.
New Reservation
This event message does not include additional settings.
🚨 Note: If you add a delay to a “New reservation” message and manually reply to the guest before the scheduled send time, Hospitable will cancel the automated message.
Event Messages Without Additional Settings
The following event messages do not include configurable settings:
Pre-approval expired
Inquiry denied
Booking denied
New cancellation
Payment issue
New special offer
Scheduled Messages
Scheduled messages are sent automatically based on timing before, during, or after a reservation.
See more about scheduled messages here.
Settings Available for Scheduled Messages
Depending on the messaging rule type, scheduled messages can include the following settings:
Add a picture
Attach one image to the messaging rule
Maximum image size: 2 MB
Images or pictures are supported on all booking platforms
Specify a reservation duration
Limit the messaging rule to reservations with a specific stay length
If the reservation does not match the selected duration criteria, the message will not be sent
Example: If you set the reservation duration setting on a messaging rule to "2 nights reservations only", and a guest books a stay for three nights, then this message will not be sent to them.
Exclude last-minute bookings
Prevent messages from being sent for reservations booked after the scheduled send time
Do not send if a guest has already published a review (Airbnb only)
Hospitable checks Airbnb at the scheduled send time to determine whether the guest has already submitted a review
If a review already exists, the message will be cancelled automatically
Settings by Messaging Rule Type
After a New Reservation
Available settings:
Add a picture
Before Check-In
Available settings:
Exclude last-minute bookings
Add a picture
Specify a reservation duration
After Check-In
Available settings:
Add a picture
Specify a reservation duration
Before Check-Out
Available settings:
Do not send if a guest has already published a review (Airbnb only)
Add a picture
Specify a reservation duration
Guests cannot leave Airbnb reviews before check-out. This setting is displayed because the messaging rule can later be changed from “Before check-out” to “After check-out.”
After Check-Out / Review Request
Available settings:
Do not send if a guest has already published a review (Airbnb only)
Add a picture
Specify a reservation duration
For non-Airbnb platforms such as Booking.com, review request messages must be cancelled manually if the guest has already left a review.