Automatically pre-approve inquiries. When enabled, this setting will automatically pre-approve any inquiries that you get from VRBO or Airbnb (we do not support inquiries from Booking.com). Activating this setting will deactivate “New pre-approval” rules as they would be repetitive.

Has no specific settings. Will not be sent to a guest if the “New inquiry” messaging rule is set to “Automatically pre-approve” the guest.

Has no specific settings.

Has no specific settings. Will be cancelled if you set a delay on it, but manually reply to the guest before the scheduled send time of the “New reservation” event message.

Pre-approval expired

Inquiry/Booking denied

New cancellation

Payment issue

New special offer

Add a picture. You can add a picture of a maximum of 2MB in size. Only one picture can be attached to each rule. Supported on all platforms except Vrbo.

Exclude last minute bookings. Any reservation booked after the scheduled send time of this message will be considered as “last-minute”. That means if your rule is scheduled to send the message three days before check-in, and a guest books a stay only two day before check-in, that will be a last-minute reservation. When enabled, we will not send this message to guests who book a stay with you last minute.

Add a picture. You can add a picture of a maximum of 2MB in size. Only one picture can be attached to each rule. Supported on all platforms except Vrbo.

Specify a reservation duration. When enabled, you select the reservation duration period to which this messaging rule applies. If a guest’s stay doesn’t match the duration you have selected here, we will not send this message to them.

Add a picture. You can add a picture of a maximum of 2MB in size. Only one picture can be attached to each rule. Supported on all platforms except Vrbo.

Specify a reservation duration. When enabled, you select the reservation duration period to which this messaging rule applies. If a guest’s stay doesn’t match the duration you have selected here, we will not send this message to them.

Do not send if a guest has already published a review (Airbnb only). When enabled, Hospitable will check your Airbnb account at the scheduled send time of this messaging rule. If the guest has already left you a review, the message will be cancelled. If you see this message scheduled to be sent to a guest who you know has already left you a review on Airbnb, then don’t worry, we will check that at the scheduled send time. This is not really a relevant setting for this stage of the reservation, as the guest cannot review their stay until after check-out. However, the setting is displayed there as you can always change the messaging rule from “Before” to “After” check-out.

Add a picture. You can add a picture of a maximum of 2MB in size. Only one picture can be attached to each rule. Supported on all platforms except Vrbo.

Specify a reservation duration. When enabled, you select the reservation duration period to which this messaging rule applies. If a guest’s stay doesn’t match the duration you have selected here, we will not send this message to them.

Do not send if a guest has already published a review (Airbnb only). When enabled, Hospitable will check your Airbnb account at the scheduled send time of this messaging rule. If the guest has already left you a review, the message will be cancelled. If you see this message scheduled to be sent to a guest who you know has already left you a review on Airbnb, then don’t worry, we will check that at the scheduled send time.

Add a picture. You can add a picture of a maximum of 2MB in size. Only one picture can be attached to each rule. Supported on all platforms except Vrbo.

Specify a reservation duration. When enabled, you select the reservation duration period to which this messaging rule applies. If a guest’s stay doesn’t match the duration you have selected here, we will not send this message to them.

Send multiple review requests. You can create additional review request rules to send multiple reminders to guests. Each rule acts as a scheduled reminder, allowing you to customize the timing and frequency of your review requests.

Platform-specific suppression of review requests. For Airbnb bookings, review requests can be automatically suppressed if a review has already been published. For non-Airbnb platforms like Booking.com, you will need to manually cancel the scheduled review request message when you see that the guest has already left a review.