The “New inquiry” event messaging rule is sent whenever you get a new inquiry on Airbnb or Vrbo. This messaging rule is available for Legacy, Host, Professional, and Mogul subscription plans. It is not included in the Essentials subscription plan.

Use this messaging rule to thank the guest for inquiring about your property and dates, and either inform them that you will look over their inquiry and respond, or select to “Automatically pre-approve” them.

The "New inquiry" messaging rule includes an optional setting to automatically pre-approve inquiries.

When you select that settings option, make sure to include a text message letting the guest know you have pre-approved them.

This setting will effectively disable the “New pre-approval” messaging rule, and we will not send that message, as it is redundant.

Hospitable cannot pre-approve Vrbo Legacy inquiries.

If the “Automatically pre-approve inquiries” setting is enabled on the “New inquiry” messaging rule, the New Inquiry message will still be sent to your Vrbo guest — but the pre-approval step will be skipped.

The “New pre-approval” message will not be sent for inquiries made via the Vrbo Legacy connection.

For more details about this, see: Vrbo Exception

If you have "Review and approve" enabled for your Booking.com listing on Hospitable, guest requests may, in some cases, be processed as an "Inquiry" instead of a "Request to book".

If that is the case, you will need to set up a "New inquiry" messaging rule.

Booking.com does not yet allow hosts to message guests through a third-party software like Hospitable during an inquiry.

The only exception to this is if the guest made the request to book using the iOS Booking.com app on their phone or device.

You can find a pre-made template for this messaging rule here.