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Automating your messages
Which events can trigger an automatic response?
Which events can trigger an automatic response?

Several events are special and can trigger an automatic message, when time is of the essence.

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Written by Assistant
Updated over a week ago

Events are any changes to the conversation status we receive from Airbnb or Vrbo.

With Hospitable, you can automate your replies to events by creating a Reply to an event messaging rule.
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Please note that an event can only trigger 1 message. For example, you can only send 1 "New Reservation" message per new reservation. You would not be able to send 2 "New Reservation" messages for a new reservation.

When creating a new messaging rule, you will be able to choose an event from the following list.

  • New inquiry - a new booking inquiry was received.

  • New pre-approval - a new pre-approval was sent by the host.

  • New request to book - a new request to book was received.

  • New reservation - a reservation has been accepted

  • New cancellation - a reservation has been cancelled.

  • Expired pre-approval - a pre-approval has expired.

  • Inquiry/booking denied - an inquiry, or a request to book, was denied.

  • New special offer - a new special offer was sent.

  • New payment issue - an issue with the guest's payment has occurred

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