Hospitable allows you to automate your Airbnb reviews through review rules. Review rules let you control when reviews are published, what they say, and which properties they apply to.
This article explains how automated reviews work, how to create review rules, how review randomization behaves when multiple rules are active, and what limitations to be aware of.
How automated reviews work
When a guest review becomes available on Airbnb, Hospitable generates the review and schedules it based on your rule settings.
If more than one eligible review rule is active, Hospitable will randomly select one rule for each guest. This helps your reviews appear more natural and less repetitive over time.
Reviews are randomized only when multiple active review rules apply to the same property.
Good to know:
All automated reviews are published with 5 stars
You can manually change the rating or comment before the review is published for a specific guest, if needed
If you need to leave a negative review for a guest, you can customize their review and delay publishing until the last possible moment. Learn more here.
How to create a review rule
Go to Guest Experience
Select Review rules
Click + Add new
Name your review rule
Write the review message
You can use short codes and custom codes to personalize your review
You can add multiple languages by clicking Add another language
Configure the timing settings
We recommend publishing reviews at least 3 days after checkout so you have time to review guest feedback
You can always publish earlier manually
Scope the rule to the correct platforms, hosts, and properties
Activate the rule using the toggle at the top of the screen
Your reviews will begin automating as soon as at least one active review rule is properly scoped and a review window opens for your guest.
Using multiple review rules for varied reviews
Creating more than one review rule allows Hospitable to vary the wording used in your guest reviews.
This means:
Reviews posted under your name won’t look identical
Guests will see different phrasing across reviews
Your reviews feel more personal and human
The more review rules you create, the more variation your automated reviews can have.
Requirements for review randomization
For a review rule to be included in randomization, it must meet all of the following conditions:
The rule is active
The rule is scoped to the to the correct property and host
If only one eligible rule exists, that rule will always be used.
Editing a review before it's sent
Hospitable selects and generates the review at the moment it captures the review from your Airbnb account.
After that point, if you wish to make changes, you can manually edit it before it's published by going to Guest Experience > Pending reviews > Edit the review > Save.
Important limitations to know
Airbnb does not allow reviews to contain URLs, email addresses, or phone numbers.
Automated reviews are currently available only for Airbnb. Vrbo and Booking.com reviews are not supported at this time.
If you have questions about review rules or need help configuring automated reviews, contact [email protected].