Hospitable helps you streamline Airbnb guest reviews in two ways:
Review rules (automated, template-based reviews)
AI review suggestions (personalized, editable suggestions)
Below is how each works.
If you have active Review rules
When one or more Review rules are active for a property:
Hospitable prepares a 5-star review based on your rule templates.
If multiple rules are active, one is selected at random.
The review is automatically scheduled based on the rule’s timing settings.
The prepared review appears in the guest’s Inbox conversation.
Before the review is published, you can:
Click Edit 🪄
Modify the public review
Adjust private feedback
Change star ratings
Toggle between AI suggestions by selecting a rating (Terrible → Excellent)
If no changes are made, the review will be automatically submitted according to your rule’s timing.
If you do not have active Review rules
If no Review rules are enabled for a property:
Hospitable generates a personalized 5-star AI review suggestion.
This suggestion is not automatically published.
You must review, approve, and schedule it manually.
You can find these suggestions under:
Guest Experience → Overview → Pending Reviews
After clicking Edit 🪄, you can:
Change the rating (Terrible → Excellent)
Toggle between alternative AI suggestions
Modify the content before scheduling
Note: AI-generated review suggestions cannot be deleted, but they do not get published unless you schedule them.
Selecting an AI tier for a pending review
When a review is pending (whether generated by a Review rule or by the standard AI flow), you or any teammate can open Edit 🪄 on the pending review and choose a different star-rating suggestion, edit the text, or leave it as-is. Here's what each of those actions means for what actually gets sent to Airbnb:
If you select a different AI tier and Save: Your selection replaces the default (including the ruleset template, if a Review rule generated the review). The version you selected is what will be submitted to Airbnb at the scheduled send time.
If you edit the text and Save: Your edited version is saved to the pending review and will be submitted at the scheduled send time.
If no one opens the review: The default version (ruleset template if a Review rule applies, otherwise the standard AI suggestion) is submitted on schedule.
💡 Only one teammate needs to select a tier or make an edit for that version to stick for the whole account, the selection is saved to the pending review, not to an individual user.
A note on review history and "AI without edits"
If the final submitted text matches one of the AI suggestions word-for-word (for example, because a teammate selected a tier but didn't change the wording), the review may be recorded as having been sent as an AI suggestion without edits. This describes the text matching an AI suggestion verbatim — it does not mean no one interacted with the pending review in Guest Experience.
⚠️ Hospitable does not prefill guest reviews using teammate cleanliness task reviews. Cleanliness task reviews (left by teammates on cleaning jobs) and guest reviews (sent to Airbnb) are separate workflows and never share content.
Availability
AI review functionality is currently available for Airbnb reservations only (not Vrbo or Booking.com).
For additional guidance, watch Seth's Meet Your Host Mentor video.