Editing messages is different when it comes to editing the messaging rule itself, and the actual message that has already been scheduled to be sent to a guest.

To read more about editing messaging rules, check here.

This refers to editing a message that has already been scheduled for a guest, either from:

or from

You can edit the content and send time of these scheduled messages.

Any changes you make to a message which has been scheduled for a guest only apply to that particular message, and will not edit the messaging rule!

Manually editing the contents or sending time of a scheduled message will detach the message from the messaging rule and reservation details! Any subsequent changes made to the messaging rule or reservation (check-in or -out times/dates, for example) will not be applied to the already-edited scheduled message.

When reservation details are altered, Hospitable automatically re-generates and reschedules messages, such as check-in and check-out instructions, to align with the updated reservation dates. However, this automatic adjustment does not apply to messages that have been manually edited, ensuring that your custom changes remain intact.

This is done so as not to automatically override any manual changes made to messages to specific guests when you edit the messaging rule.

If details on the reservation or messaging rule change after you have already manually edited a scheduled message, then you will need to manually edit it again and update it.

If a message was already sent before the reservation change, it cannot be automatically resent. To resend the updated message:

Manually editing the contents or sending time of a scheduled message will detach the message from the reservation. This means that changes to the reservation do not affect the edited scheduled message.

This also applies if the reservation is cancelled!

When a reservation is cancelled, any scheduled messages that were previously manually edited will remain scheduled until the scheduled send time. But don't worry, we don't send the message!

When it comes time to send the message, we check to make sure the reservation is still active (not cancelled). If we find that the reservation is cancelled, we will cancel sending the message.

You can leave the scheduled message there, and it will eventually be deleted, or you can manually delete it from the schedule to get rid of it quicker.

Automatic messages that are generated by events such as new inquiry, new reservation and new cancellation.

Messages created and scheduled from these messaging rules, which have a Delay Timing setting enabled (i.e. they are not sent right away after the event), will not be updated if one has been prepared for a guest before the host makes edits to the messaging rule.

This also means that if an event messaging rule Timing was originally set to "prepare/delay", and you change it to "send immediately", previously generated messages will not be sent immediately.

However, if a reservation is altered, Hospitable ensures that new messages are generated and rescheduled to reflect the updated reservation details. However, this does not apply to messages that were manually edited or already sent.