When a guest purchases an upsell, Hospitable automatically notifies you in multiple ways to ensure you never miss a sale.

You'll receive instant push notifications on your mobile device when an upsell is purchased.⁠⁠ This ensures you're alerted immediately, even when you're away from your computer.

To help you easily identify reservations with upsell activity directly from your Inbox, visual indicators have been added:

When a reservation includes one or more purchased upsells, a $ icon will appear under the guest’s name in the Inbox messages list.

If a reservation has pending upsell requests, a badge will appear so you can quickly identify and take action without opening each conversation. You can also use the Pending Upsell Requests filter to view all reservations with pending requests.

The upsell purchase appears as an event in the conversation thread for that reservation.⁠⁠⁠⁠ This creates a clear record of the transaction within your existing communication history.

Purchased upsells are displayed in the left sidebar of the conversation page under the "Upsells" section.⁠⁠ This gives you a quick visual reference of what the guest has purchased without scrolling through the conversation.

You can use the Upsells > Purchased filter in your Inbox to quickly view all threads that include one or more purchased upsells.

Combine this with the Check-in > Upcoming filter for an efficient overview of guests arriving soon who’ve purchased upsells — perfect for managing preparations or ensuring everything is ready for their arrival.

Be sure to save this as a Saved Segment for quick access in the future.

When a guest completes an upsell purchase, Hospitable automatically processes the transaction and updates your account. The payment transaction is listed under Settings > Payouts > Payouts History.
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The guest also receives an email confirmation with their purchase details.

For certain types of upsells that affect your property operations, Hospitable will automatically adjust relevant systems to accommodate the purchase.

Learn how to create custom upsells

Discover the Guest Portal

Get help with Early Check-in and Late Check-out Upsells