Early check-in and late check-out upsells allow hosts to offer additional flexibility to guests for an extra fee. These upsells are available by default and can be managed in Guest Experience → Guest portal → Upsells.
When purchased, Hospitable automatically updates the reservation’s check-in or check-out time and adjusts related messages, tasks, and smart lock access.
Where to Manage Early Check-In and Late Check-Out
Go to: Guest Experience → Guest portal → Upsells.
Early check-in and late check-out templates are enabled by default. You can disable them at any time if you do not want to offer these options.
Configure Timing and Pricing
You can offer early check-in or late check-out:
1–4 hours earlier than your listing’s check-in time
1–4 hours later than your listing’s check-out time
You can:
Set a different price for each timing option
Configure cutoff periods
Control when the upsell can be purchased
Currency Requirements
When creating the upsell, you must select a currency.
The selected currency must match both:
• The currency of all properties scoped to the upsell
• The currency of the payout method connected to the upsell
Upsell Settings
These settings are available inside the early check-in or late check-out template.
Requires Approval
Enable this setting to mandate approval for purchases of this upsell. Upsells will need to be approved within 72 hours of purchase before they are confirmed & charged.
This setting cannot be enabled if the "can be purchased while booking" setting is enabled.
Can Be Purchased While Booking (Direct bookings only)
Enable this option to allow Direct guests to purchase the upsell:
During the Direct booking flow
In the Guest Portal afterwards
This setting cannot be enabled if the "requires approval" setting is enabled.
Block Day Before or After
Enable this setting to automatically block availability when the upsell is purchased:
Early check-in → blocks the day before
Late check-out → blocks the day after
Purchase Timing Window
You can control how close to check-in or check-out a guest is allowed to purchase the upsell (start and end).
Available options:
Anytime
By number of hours before check-in/check-out
By number of days before check-in/check-out
This timing window determines when the upsell appears to guests.
When Early Check-In or Late Check-Out Is Not Available
Early check-in is not offered if there is a same-day check-out. Late check-out is not offered if there is a same-day check-in. This prevents conflicts with back-to-back reservations.
Additionally:
The day of check-in/check-out must be open in the calendar
The request must fall within your configured purchase timing window
How Guests Can Purchase These Upsells
Guests can purchase early check-in or late check-out in three ways:
1. During Direct Booking
If “Can be purchased while booking” is enabled, guests will see the option during checkout.
2. Through the Guest Portal
The upsell appears in the Guest Portal:
Within the configured timing window (default is 14 days before check-in/check-out)
If the relevant date is available in the calendar
3. Via Smart Upsell Shortcode
You can insert the Smart Upsell shortcode into a messaging rule to promote the upsell directly in automated guest messages.
More information about offering upsells to your guests can be found in how to offer paid upsells to your guests.
What Happens After Purchase
Early check-in and late check-out upsells are fully integrated with Hospitable’s messaging and task systems.
Once payment is confirmed:
The reservation’s check-in or check-out time is automatically updated across Hospitable
Scheduled messages based on check-in time are automatically rescheduled
Team notifications and tasks tied to check-in/check-out are updated
Smart lock codes are provisioned using the new access times
No manual adjustments are required.