Smart Codes are like Short Codes, but whose content is generated by AI right before being sent.
Upsell Smart Code
You can now automate the promotion of your upsells by adding the Upsell Smart Code to any of your scheduled messages. When the message is sent, the Smart Code will be replaced by a list of available upsells for that guest’s reservation.
If you add a Smart Code inside your messaging rules, the rest the messaging rule isn't touched by the AI, only the content of the Smart Code. This matches how other Short Codes work.
Smart Codes also look a bit different inside your rule editor:
How to Use It
Simply select the Smart Upsell code in your scheduled message
You can insert it anywhere in your message - beginning, middle, or end.
No extra verbiage is needed around the code. Our AI is smart enough to format the message naturally based on the surrounding context.
We recommend placing it in your Reservation Accepted scheduled message, but you can use it in any message.
Who Has Access?
The Upsell Smart Code is available to all users who have access to upsells, including:
All current Hospitable plans
Legacy users with Direct Premium
Which Smart Codes are available?
We are starting with one high-value smart code: Smart Upsell.
The Smart Upsell smart code allows the AI to automatically offer your guests upsell products that you have defined in your Guest Experience.