Hospitable now offers an Upsells feature natively within the app, without requiring any additional, external software.
Upsells are available for users on Host, Professional & Mogul Plans.
They are also available for any Legacy users who have a Direct Premium plan.
Getting started with upsells in Hospitable
Upsells live in the Guest Experience section of the app: https://my.hospitable.com/gx/upsells
What products can I offer?
Early check-in & late check-out: Upsells: Offering early check-in or late check-out to your guests
Custom Upsells: Creating Custom Upsells
Where do guests purchase my upsells?
The upsell offer is available in the Booking flow (if it is a direct booking) and in the Guest Portal under the "Upgrade your stay."
How can I let guests know about upsells?
Add the %Upsell% short code to a messaging rule.
This short code can populate information from three different areas:
If you are using a third party software, to provide upsells/use their guest portal, the software can populate a link to replace the short code.
If you have a URL added under Properties > Select Property > Details > Upsell, this link can be populated to replace the short code.
If you have an active upsell & a payout method added, the guest portal link for that reservation, can be populated to replace the short code.
Add the Smart Upsell Smart code to a messaging rule.
You can automate your upsells by adding the Smart Upsell smart code to your messaging rules. Hospitable's AI will then take care of offering upsells to your guest automatically where appropriate. When adding new upsell products you can also view the Messaging rules where it will be added.
Currently, we are unable to set only a specific upsell for a messaging rule, the Smart upsell smart code will always offer all active upsells scoped for the property.
Send the guest portal link directly to your guest.
You can find a link to the guest portal in every conversation in your Hospitable inbox. You can copy and paste this into a message to send to your guest.
Use the Suggest with AI feature.
If you use the Suggest with AI feature, our AI will know which products are available to be sold at that moment and will offer them to the guest in its message draft, if it decides that it is appropriate to make an upsell offer.
How are payments handled?
Just like with Direct bookings, Hospitable takes care of handling payments and taxes when your guests purchase upsells in their booking's Guest Portal.
Guests must complete payment for the upsell at the time of purchase via the Guest Portal. Once payment is processed, the upsell is considered confirmed.
How do I receive upsell payouts?
For Direct Premium bookings, the upsell income is sent to your payout account 24 hours after the guest checks in. This transfer is made to your default payout method and may take 3-5 business days to reflect in your bank account, depending on your receiving bank.
For Non-Direct Premium bookings, upsell payouts are processed 24 hours after the purchase is completed by the guest. The transfer is made to your default payout method and may take 3-5 business days to reflect in your bank account.
Accessing Payout History for Upsells
You can view detailed payout information for your upsells by following these steps:
Go to Settings and select Payouts.
Locate your designated payout account.
Tap on Payout History to access a detailed breakdown of reservations that included upsell payments. This section includes reservation codes for easy reference. If specific upsells, such as early check-in or late check-out, don't appear as line items in a reservation’s financial summary, you can still find the expected payouts by visiting the Settings → Payouts → Payout History section.