The guest portal allows guests to view and manage their booking, and complete tasks related to their reservation like guest verification and signing rental agreements. The portal provides a comprehensive dashboard where guests can access all aspects of their stay in one place.

The guest portal is available for bookings from all channels, with dynamic content that appears based on booking status and platform.

By default, the guest portal is located at stay.hospitable.com. It also supports custom branding and domains.

You can configure custom domains for your guest portal (e.g., guests.mydomain.com) under Guest experience → Guest portal → Settings.

Configure your brand under Settings → Brands and enable it in Guest experience → Guest portal → Settings. Your logo, business name, and custom color palette will appear throughout the portal.

You can update the property picture displayed in the guest portal under Property > Details.

These are the sections of the guest portal that are available for everyone, assuming they've been scoped to that property and booking.

If you set up a rental agreement that applies to the reservation, the guest will see a registration task that lets them view and sign the document from the guest portal. Signing requires 2FA verification for security. Once signed, the task shows as complete and they can download a copy of the signed agreement.

You can also request a simple ID verification through the rental agreement.

If you request a guest verification check for the reservation, the guest will see a registration task to complete guest verification in the guest portal. This process requires 2FA verification and includes photo ID upload and selfie verification.

We display the House Rules content that you have stored in your Property details section in Hospitable.

If you've configured upsells in the Guest Experience section of the app, products that are available to purchase will show up in the guest portal. Your guest can select and pay for the products, with Hospitable handling the payments and payouts for you.

Note that early check-ins and late check-outs will only be displayed in the guest portal:

A dedicated documents section provides access to signed rental agreements.

If you have security deposits set up for a reservation, that information will also be displayed in the guest portal. The deposit details are clearly displayed, including the amount, collection date (typically 2 days before check-in), and automatic release date (2 days after check-out if no issues occur).

Guests will only see your property address on confirmed reservations for Direct. The address links to Google Maps and there is also a one-tap icon to copy the address to the clipboard.

Guests can review their payment details including the total paid (broken down by accommodation, taxes and fees) and any upcoming scheduled payments. They can also pay those scheduled payments straight away if they'd like to.

Guests can view your cancellation policy.

Guests can cancel their reservation directly through the guest portal. The exact refund amount will be calculated automatically. They will have to complete two-factor authentication to cancel the booking.

Guests can contact you directly through the portal via multiple access points:

Messages entered through the portal appear in your Hospitable inbox.

After check-out, guests will have the option to leave a review.