You can add fillable fields to your rental agreements to capture additional information from your guests.
To do this, in the rental agreement editor, click Add Personalization or start typing '{' to see the list of available fillable fields. If you want to require the guest to complete the field, select the required version of that field.
Available fields:
Document/passport ID
Guest address
Guest age
Guest billing address
Guest date of birth
Guest email
Guest name
Guest phone
Reason for travel
Relation to the booking guest
Tax ID
Vehicle brand
Vehicle license plate number
Vehicle registration state
Are we missing something? Tell us what fields you need to collect here.
Guests will be prompted to fill out the fields before signing the rental agreement.
Each fillable field has a required or non-required option that can be selected from the list. A required field cannot be bypassed by the guest, when completing the rental agreement.
If a required fillable field is not completed and the guest attempts to sign the rental agreement, they will receive an error and the missing fields will be marked in red, prompting them to complete them.
Tips and Limitations
Using Custom PDFs: Hospitable.com does not support direct PDF attachments in messaging rules. As a workaround, host your PDF at a publicly accessible URL and include the link in your messaging rule.
Static Fillable Fields: Fillable fields are static and cannot dynamically adjust based on the number of adults in a reservation. To accommodate varying party sizes, set the template to your property’s maximum occupancy and include optional fields for additional guests.
Resolving "Property Not Scoped" Errors: If rental agreements are not generating and you see a "property not scoped" error, edit your active agreement template and assign it to the relevant property. Once scoped, you can use the Request New Signature option for that property’s reservations.
Managing Signed Agreements
The Signed Agreements section only displays agreements for reservations that are currently pending or accepted. Agreements tied to expired, canceled, or declined reservations are removed from this view.
Guest ID Verification
To enable guest ID verification:
Open the rental agreement editor.
Scroll down the template settings.
Tick the Guest ID Verification option.
Troubleshooting Common Issues
If the fillable fields feature is not working as expected, try the following steps:
Clear Browser Cache and Cookies: Clear your browser's cache and cookies or open the site in a private/incognito window to test functionality.
Update Your Browser: Ensure you are using the latest version of your browser.
Disable Browser Extensions: Temporarily disable plugins, ad blockers, or privacy extensions that may interfere with the site.
Test on a Different Network: Use a mobile hotspot or another network to rule out issues caused by VPNs, firewalls, or company networks. If the issue persists, note any error messages and share screenshots with support for further assistance.