Rental agreements allow you to require guests to review and sign your terms before their stay.
For Direct bookings, rental agreements are completed through the Guest Portal and can be included as part of the guest’s required pre-stay tasks.
How Rental Agreements Work
When enabled, guests are required to sign a rental agreement as part of their booking or pre-check-in steps.
The agreement is presented in the Guest Portal
Guests must review and sign it before completing required tasks
The signed agreement is stored with the reservation
Rental agreements help ensure guests agree to your rules, policies, and terms before their stay.
Where Guests Sign the Rental Agreement
Guests complete the rental agreement through the Guest Portal.
They can access it:
From the booking confirmation email
Through messaging links using the %guest_portal% shortcode
In the Guest Portal, the rental agreement appears alongside other required tasks, such as:
Guest verification (if enabled)
Security deposit (if required)
Guest Portal interface displaying a rental agreement task alongside verification and payment steps
How Rental Agreements Affect Bookings
Rental agreements do not control whether a booking is accepted.
Booking acceptance is determined by:
Instant Book settings
Guest verification (if enabled)
Rental agreements are typically required after the booking is accepted, as part of the guest’s required steps before their stay.
Rental agreements do not determine booking approval. They are completed after a booking is accepted.
Availability
Rental agreements are available for Direct bookings on both Direct Premium and Direct Basic.
When enabled, guests complete the rental agreement through the Guest Portal as part of their required booking or pre-stay tasks.
Rental agreements do not control whether a booking is accepted. Booking acceptance is determined by Instant Book settings and guest verification, if enabled.
What Happens If a Guest Does Not Sign
If a guest does not complete the rental agreement:
The booking remains active
Required tasks remain incomplete in the Guest Portal
You may need to follow up with the guest
Completion of the rental agreement may be required before check-in, depending on your process.
Relationship to Guest Verification
Rental agreements and guest verification are separate steps with different purposes:
Guest verification → Determines whether a booking can be accepted
Rental agreement → Confirms the guest agrees to your terms
In some setups, ID collection may also be included as part of the rental agreement process.
For Direct Premium bookings, guest verification controls booking acceptance—not the rental agreement.
Also see: Guest Verification for Direct Bookings
When to Use Rental Agreements
Rental agreements are useful if you want to:
Require guests to agree to house rules and policies
Collect signatures for legal or compliance purposes
Document guest responsibilities before check-in
They are commonly used together with:
Guest verification
Security deposits
Key Things to Know
Rental agreements are completed in the Guest Portal
Rental agreements are available for both Direct Premium and Direct Basic
They do not affect whether a booking is accepted
Guests must sign them as part of required pre-stay tasks, if enabled
You may need to follow up if guests do not complete them