After your booking is confirmed, you may be required to complete additional steps before check-in. These tasks help hosts verify your booking details and prepare for your stay.
All required steps are completed in the Guest Portal.
What Are Pre-Check-In Tasks
Pre-check-in tasks are actions your host may require before your stay.
These tasks appear in your Guest Portal and may include:
Verifying your identity
Signing a rental agreement
Providing security deposit details
Not all bookings require these steps. If they do, they will be clearly shown in your Guest Portal.
You can only access and complete these tasks after your booking is confirmed.
Where to Complete These Tasks
You can complete all required steps in the Guest Portal.
To access it:
Open your booking confirmation email
Click Manage my stay
You can also use a link shared by your host.
Guest Portal displaying required pre-check-in tasks such as verification, agreement, and deposit
Types of Pre-Check-In Tasks
Guest Verification
You may be asked to verify your identity.
This may include:
Uploading a government-issued ID
Taking a selfie
Providing the purpose of your stay
Once completed:
Your verification is reviewed
Your host may proceed with your booking or check-in process
Some bookings cannot proceed until verification is completed.
Rental Agreement
Your host may require you to review and sign a rental agreement.
This typically includes:
House rules
Stay terms and conditions
Guest responsibilities
To complete this step:
Review the document in the Guest Portal
Add your signature
Once signed, the agreement is saved with your booking.
Security Deposit
Some bookings require a security deposit.
To complete this step:
Enter your card details in the Guest Portal
Confirm the deposit
The deposit is usually held temporarily and released after your stay, if no issues are reported.
Security deposits are typically authorization holds, not charges.
What Happens If You Don’t Complete Tasks
If required tasks are not completed:
Your host may follow up with you
You may not receive check-in details
Your stay may be delayed or affected
It’s important to complete all required steps before your check-in date.
When to Complete These Tasks
You should complete all required tasks as soon as possible after receiving your booking confirmation.
Some tasks may have deadlines before check-in.
Why You Might Not See Any Tasks
You may not see any tasks if:
Your host does not require them
You have already completed them
Your booking has not been confirmed yet
Important Things to Know
Pre-check-in tasks are completed in the Guest Portal
Tasks only appear after your booking is confirmed
Not all bookings require these steps
Some tasks must be completed before check-in
Security deposits are typically temporary holds
Your host may follow up if tasks are incomplete