The “Before check-out” messaging rule is sent a certain amount of time before the guest’s scheduled check-out time, or exactly at the check-out time.

Often called the “Check-out Instructions” message, this messaging rule is used to instruct the guest on how to prepare the property for the end of their stay, such as whether or not to remove bed sheets and/or clean the property.

You can read all about the settings options for this messaging rule, here.

If a guest books a last-minute stay with you, which is past the time that your “Before check-out” message would normally be sent, then we are not able to schedule or send this message to the guest.

See more here.

You can find a pre-made template for this messaging rule here.