What does the "Inquiry/booking request denied" messaging rule do?
The “Inquiry/booking request denied” event messaging rule will be sent to your guest when you reject their inquiry or request to book on Airbnb, Booking.com, or Vrbo.
Use this messaging rule to thank the guest for their interest in your property and explain that you cannot accommodate them at this time.
What should I say in the "Inquiry/booking request denied" messaging rule?
The reason behind rejecting inquiries or booking requests can vary from request to request. Make sure you write a text here that isn’t case-specific and can serve to reply to all rejected inquiries and requests to book.
You can also set a timing delay on this rule so that it doesn’t get sent right away, and you have time to go into the conversation on Hospitable and personalise the message to that guest.
More on messaging rule timings here.
Note: If you set the timing of this messaging rule to a “Delay" and manually reply to the guest before the message is scheduled to be sent, the message will be cancelled.
You can read more about event messages here.