The “New request to book” event messaging rule is sent whenever you get a new request to book on Airbnb, Booking.com, Vrbo, or Direct.
This messaging rule is available for Legacy, Host, Professional, and Mogul subscription plans. It is not included in the Essentials subscription plan.
Use case
Use this messaging rule to thank the guest for requesting a stay at your property, and inform them that you will look over their request and respond.
There is no option in this messaging rule to automatically accept booking requests. You will need to do so manually, either from the Hospitable inbox or on the booking platform directly.
Note: if you set the timing of this messaging rule to a “Delay”, and you manually reply to the guest before the message is scheduled to be sent, the message will be cancelled.
Booking.com exception
If you have "Review and approve" enabled for your Booking.com listing on Hospitable, guest requests may in some cases be processed as an "Inquiry" instead of a "Request to book".
If that is the case, you will need to set up a New Inquiry Messaging Rule instead.
See more here: Requests to Book on Booking.com
Messaging rule template
You can find a pre-made template for this messaging rule here.