The “After check-out” messaging rule is sent a certain amount of time after the guest checks out, or exactly at the check-out time.

Often called the “Review request” message, you can use this messaging rule to thank them for their stay at your property and ask them to review their stay with you.

You can read all about the settings options for this messaging rule, here.

This setting is only relevant to Airbnb reservations.

If enabled, then we will not send this message to the guest if we detect that they have already published a review of their stay with you!

The message will show in the Activity log on the conversation thread and on the Pending messages tab as scheduled to be sent, even if the guest has already published a review of their stay with you. At the time of sending, we will check on Airbnb to see whether or not the guest has published a review yet. If they have, then we won’t send the message. If they haven’t, then we send it as scheduled.

Alternatively, you can also cancel the message from those logs if you prefer.

Some platforms have a limit on how long after a guest’s stay a host can still message them.

For example, Booking.com only allows hosts to message guests up to seven days after they check out of your property.

Make sure to check this with the booking platforms you use if you intend to send a message to your guests far past their check-out date, such as an offer for a return stay.

Some platforms might also filter or block messages after check-out that contain website links.

You can find a pre-made template for this messaging rule here.