The default language detection is based on the language in which your guest is viewing your listing (and pays their reservation). If you'd like, you can activate the option to Prioritize the language of the conversation instead.
How do I enable or disable this feature?
Go to Settings on the bottom left
Click Guest Experience
Toggle on or off "Prioritize the language of the conversation" feature
How does it work?
We check the first message in the conversation sent by the guest. We determine the language used and then set the language of the conversation. It is later used to generate automatic messages.
Note: If you don't have a template in that language, our system uses the Fallback language which is defined in your Settings.
With this option active, you can still manually change the language of the conversation if you'd like. Learn how to change the language manually for a selected conversation.
Are there any limitations?
It may happen that your guest will send you a greeting in one language and then continue the message in another language. We will take into consideration the language used in the first few words in of the message, so this may return a false detection.
We are only able to detect the language if the conversation starts with the message sent by the guest. If the conversation starts from the message sent by the host or an event (for example Checkpoint or, in rare instances New reservation without a message from the guest), we will use the fallback language.