How The Airbnb Review Window Works
After a guest checks out of your Airbnb listing, a 14-day review window opens. During this window:
Both you (the host) and the guest can submit a review.
Reviews are not visible to either party until both have submitted, or the 14-day window closes — whichever comes first.
A review cannot be published before checkout. Even if Hospitable has a review ready, it will wait until the review window opens.
💡Good to know: If you submit your review and the guest hasn't submitted theirs yet, your review will remain hidden until the guest submits or the 14-day window expires. This is an Airbnb rule — Hospitable has no control over it.
Note: A review can never be published before the guest has checked out and a review window has been opened up by Airbnb.
Can I Publish My Review Directly on Airbnb If I Use Hospitable?
Yes!
Hospitable can automatically generate and submit guest reviews on your behalf. However, if you prefer, you can manually create and send reviews directly through the Airbnb app or website.
Writing a review manually on Airbnb
You can always write a review directly on Airbnb, even if you have Hospitable's review automation set up. Here's what you need to know:
Before the automated review is sent
If you write and submit a review on Airbnb before Hospitable sends the automated one:
Hospitable will not overwrite your manually submitted review.
Hospitable's review log will show the review as "Sent" — as though the automated review was the one submitted. This is expected behavior; Hospitable recognises that a review already exists for the reservation.
After the automated review is sent
If Hospitable has already submitted a review and you want to make changes:
You can edit the review on Airbnb as long as:
It has been less than 48 hours since the review was submitted, and
The guest has not yet published their review of you
Once either condition is met (48 hours pass or the guest publishes), the review is locked and can no longer be edited.
Managing Pending Reviews in Hospitable
Before an automated review is submitted to Airbnb, it sits in a pending state. During this time, you can:
Edit the review text and star rating on Hospitable
Cancel the review to prevent it from being sent
Restore a previously cancelled review (as long as the review window is still open)
To manage pending reviews, go to your Reviews section in the Hospitable dashboard. From there, you can see all upcoming reviews and take action before they're submitted.
💡Tip: If you want to leave a review that differs significantly from your automated template — for instance, to address a specific issue with a guest — cancel the pending automated review and write one manually on Hospitable or Airbnb instead.
Troubleshooting
My review shows as "submitted" in Hospitable, but it doesn't appear on Airbnb
In rare cases, Hospitable may mark a review as submitted, but the review doesn't appear on Airbnb. If this happens:
Check whether the review window has closed. Airbnb reviews only become public when both parties have submitted, or when the 14-day window expires. If the window is still open and the guest hasn't submitted yet, your review is simply not visible yet — but it may still have been received by Airbnb.
Check whether Airbnb is still asking you to leave a review. If Airbnb is sending reminder emails asking you to review the guest — even though Hospitable says the review was submitted — this indicates a sync failure. The review was not received by Airbnb.
Check your account connection. This issue most commonly affects co-hosted listings. For reviews to submit successfully, the listing owner's Airbnb account must be connected to Hospitable. If only the co-host account is connected, reviews may fail to submit even though Hospitable marks them as sent.
If the review was genuinely not received by Airbnb:
You can still submit the review manually on Airbnb before the 14-day window closes.
Contact Hospitable support with the reservation code so the team can investigate the sync failure.
🔁If this happens consistently across multiple reservations, it is likely an account connection issue — especially for co-hosted properties. Hospitable support can help diagnose and resolve it.
My review was sent, but I want to change it
You can edit a submitted review on Airbnb within 48 hours of submission, as long as the guest hasn't published their review yet. After that, the review is final.
Hospitable shows a review as "Sent", but I wrote it myself on Airbnb
This is expected. When you manually submit a review on Airbnb before Hospitable's automated review is sent, Hospitable detects that a review already exists and logs it as "Sent." No duplicate review is created.